Duomasta 200g Mediumweight Detachable Neck Turnout Rug Blue

Name: Duomasta 200g Mediumweight Detachable Neck Turnout Rug Blue
Brand: Masta
SKU: MA6542-BL

Out of stock

SKU

MA6542-BL

The Duomasta 200g Mediumweight Detachable Neck Turnout Rug gives you two rugs in one, choose from a standard neck or fixed neck by easily attaching the neck cover, making it a truly multifunctional turnout rug.

Description

Size Guide

Size	Height (hands)
Foal	< 10
Large Foal	10-11
Small Pony	11-12
Pony	12-14
Cob	14.2-15.1
Full	15.2-16.2
Extra Full	> 16.2

Care Guide

How should I wash my Masta turnout rug?

Assess if you really need to wash your rug? If you can brush off dirt and wipe off grease with hot soapy cloth from the lining, not washing your rug will be the best action to increase the lifespan of the waterproof material. As over time the waterproof treatment will deteriorate with every wash especially if washing instructions have not been followed (washing at too hot a temperature, washing with the wrong detergents, too aggressive cycle or washed together with other rugs are the main reasons for this)

You can choose to take your Turnout Rugs (and Stable Rugs) to a professional rug cleaning service that has the specialist equipment required and follow the instructions on the care label. Washing the rug individually at a cool temperature on a gentle cycle using non-biological soap.

However, if you do need to wash your rug we would suggest following the below steps to prolong the life of your rug and for it to perform at its best:

Hand wash your turnout rug:

What you need:

Soft brush: a soft brush to remove dirt and hair
Non-biological soap: use non-bio soap to wash your rug
Bucket: for handwashing your rug

Steps:

Remove excess dirt: remove as much excess dirt and hair from the rug as possible with a soft brush.

Close or remove straps: close all straps and make sure velcro fastenings are covered/closed. If possible, we would suggest removing all straps or fastenings that are able to be removed prior to washing.

Hand wash: hand wash at a cool temperature using non-biological soap. Washing in high temperatures will cause damage to the waterproof treatment on the fabric.

Dry properly: make sure you dry the turnout rug naturally away from direct heat. DO NOT TUMBLE DRY.

Reshape the rug: reshape the rug whilst damp. Check that any memory foam padding is lying flat before drying.

Storage: once fully dried, store in a cool, dry place.

If you do choose to machine wash always use a machine that is large enough to comfortably hold the rug and cool wash on a gentle cycle. Rugs can be damaged if they are crammed into a washing machine.

Machine wash your turnout rug:

What you need:

Soft brush: a soft brush to remove dirt and hair
Protective wash bag (optional): help keep your washing machine hair free
Non-biological soap: use non-bio soap to wash your rug
Washing machine: wash your rug at a cool temperature
Reproofing spray: for reproofing treatment to the outer fabric

Steps:

Remove excess dirt: remove as much excess dirt and hair from the rug as possible with a soft brush.

Add rug in protective wash bag: use a protective wash bag if you have one to help prevent snagging and to keep your washing machine hair free.

Wash in washing machine: machine wash at a cool temperature using non-biological soap. Washing in high temperatures will cause damage to the fabrics.

Wash on its own: wash your turnout rug individually to help prevent any damage to the rug.

Dry properly: make sure you dry the turnout rug naturally away from direct heat. You can drip dry over a gate or fence. DO NOT TUMBLE DRY.

Reshape the rug: reshape the rug whilst damp. Check that any memory foam padding is lying flat before drying.

Apply reproofing spray: apply a spray on reproofing treatment to the outer fabric.

Storage: once fully dried, store in a cool, dry place.

Delivery & Returns

PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience.

Our delivery estimates are based on orders placed before 2pm for Harry Hall brands stocked in our website. If you order on a weekend or a Bank Holiday, your order will be dispatched on the next working day.

UK Orders placed after 2pm on a Friday will be despatched the following Monday.

Orders cannot be cancelled after payment and must be returned after despatch using the standard returns process.

Once an order has been placed, no amends can be made to the order.

During peak or busy periods and for orders despatched for our third party brands, please anticipate deliveries may take a little longer then the estimates below.

Personalised Products

All personalised orders are subject to a £4.95 delivery charge, will be shipped separately and delivered to you within 14-21 working days.

Personalisation orders are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.

Personalisation orders are non-returnable.

Our recommended cut-off for pre-Christmas delivery on Personalisation orders is 3rd December.

Partner Brands

We showcase many partner brands on our website, most are not available for delivery outside of mainland Britain (excludes Northern Ireland, Scottish Highlands & Channel Islands) or are eligible for our One Club Premium / Next Working Day Service. If you would like to check on a particular product, please contact our Customer Service team.

Our own brands are Harry Hall, Masta, Protechmasta, Caldene, Mastacare & Woofmasta.

Bespoke Orders

Please refer to the individual products for delivery estimates of bespoke orders.

Delivery Options

Please note as of the 1st January 2021 all consumer parcels shipping out of the UK may be subject to additional VAT, Customs and Duty charges. Deliveries to a registered business address may be subject to additional duties and taxes.

All delivery times are estimated based on standard orders for Harry Hall branded products and we can not guarantee they will be universal for all orders.

For all delivery times and costs please refer to the table of estimates below:

Service	Delivery times	Cut off	Cost
One Club Premium Next Day GB Service - *Excludes: partner brands (is not Harry Hall, Masta, Cottage Craft and Caldene), personalised items and non-UK mainland addresses.	1-2 working days	2pm (Mon-Thurs only)	£3.95
One Club Gold Members Free GB Mainland Delivery	3-5 working days	2pm (Mon-Thur)	FREE
Free GB Mainland Delivery over £50 for One Club Bronze members	3-5 working days	2pm (Mon-Thur)	FREE
Free GB Mainland Delivery over £75 for non-members	3-5 working days	2pm	FREE
GB Mainland	3-5 working days	2pm	£3.95
GB Mainland Next Day (Bronze and Non-Members - *Excludes: partner brands (is not Harry Hall, Masta, Cottage Craft and Caldene), personalised items and non-UK mainland addresses.)	1-2 working days	2pm (Mon-Thurs only)	£7.95
Northern Ireland, Republic of Island and Scottish Highlands and Islands *Excluded from Gold membership free delivery and deliveries to a registered business address may be subject to additional duties and taxes	3-5 working days	2pm	£10.95
Austria, Belgium, Czechia, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland - £150 minimum order value	2-4 working days	2pm U.K. Time	£17.95
Denmark, Estonia - £150 minimum order value	2-4 working days	2pm U.K. Time	£19.95
Finland, Norway, Romania - £150 minimum order value	2-4 working days	2pm U.K. Time	£25.95
USA, Australia and other locations - £150 minimum order value	Contact us for a quote	-	-

Please contact us for delivery quotes for any country not listed above. If you have any issues getting a quote automatically at checkout, please contact our customer service team to help retrieve a shipping quote for you order.

*Excludes: partner brands, personalised items and addresses outside of mainland Britain. Partner brands are those not in the Harry Hall, Masta, Mastacare, Protechmasta, Cottage Craft, Woofmasta and Caldene ranges.

Unless otherwise stated, standard GB or UK delivery charges refer to mainland England, Scotland and Wales only (excludes Northern Ireland, Scottish Highlands and Islands, Channel Islands or other surcharged postcodes).

Harry Hall Returns Policy

We offer a 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund.

Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. Postage fees will not be refunded under the consumer rights act 2015.

If your parcel arrives damaged, you must notify our Customer Service Department within 30 days of purchase.

Returns from customers not a member of the One Club require the postage to be paid for - this will be deducted from the refund.

Please note we do not arrange product exchanges and recommend that customers place a new order for any products or different sizes online after following the returns process below.

Orders cannot be cancelled after payment and must be returned after despatch using the standard returns process.
Once an order has been placed, no amends can be made to the order.

Multiple orders must not be consolidated into a single return. Each order must be booked separately following the full returns procedure.

How to return your item(s):

For guest checkouts and non-members:

Repackage your item using the bag it was delivered in where possible.
Enter your order number and email address at harryhall.com/returns
Select the items to be returned, submit the reasons for return and use our returns label (this will incur a £4.00 charge deducted from your refund).
Follow the instructions in your return email confirmation to post your return.

For One Club members (free returns for Gold, Platinum and Bronze members):

Enter your order number and email address at harryhall.com/returns
Select the product to be returned and the return reason and submit the request.
Your label containing a QR code will sent to you by email. You can either print the label and attach to the parcel yourself, or download and take the digital version of your label to the post office on your mobile device where they will scan the QR code and print for you.
Repackage your item using the bag it was delivered in where possible.
Take your package to your nearest Post Office. Remember to ask for a proof of return receipt.

Receiving refunds:

Once we receive your returned items, you should be refunded within 10 working days - please be aware this process can take up to 14 days during our peak periods. We will send you an email to confirm when the refund has been processed.

One Club Members will not be charged for the cost of return delivery - please note that non-members and guest checkouts will have the cost of the return postage deducted from their refund.

Faulty items:

All our stock is inspected to ensure it meets the incredibly high standards we have in place. Please accept our apologies if your item is faulty. You can request a refund using our online Returns Portal at harryhall.com/returns and selecting 'Faulty' as the reason for return. Please also upload images detailing the fault during this process.

Returning from outside the UK:

Please use the returns process form at harryhall.com/returns

You will need to cover the cost of your return's postage. We recommend you obtain proof of postage.

Who covers the cost of returning my items?

If you are a One Club member the cost of returning your items is free when you use our harryhall.com/returns.

If are not a One Club member, the £4.00 cost of the postage label to return your item will be deducted from your refund.

Returning a horse rug:

If you have purchased a rug, when trying it on, please ensure your horse is clean and try it on with a thin sheet underneath. We are unable to accept returns that are dirty with mud, dust or horsehair due to hygiene reasons.

Returning a dog coat:

All dog coats to be eligible for a refund must be returned in their original condition; free from dog hair, not been washed or brushed. Please take extra care when trying the coat by making sure the dog is clean and using a towel or cloth to prevent hair and smells sticking to the coat. We are unable to accept returns that are dirty with mud, dust or hair due to hygiene reasons.

Bundles and Free Gift Returns:

For a full refund, please ensure all items from the bundle deal or free gift promotion are returned. If discounted items are returned meaning that the original promotion conditions are no longer met, the cost of the discount or free gift will be charged to the order.
Partial bundle returns will be refunded pro rata.
Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
Free gifts are not refundable on their own.