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Delivery & Returns

PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience.

Our delivery estimates are based on orders placed before 2pm. If you order on a weekend or a Bank Holiday, your order will be dispatched on the next working day.

UK Orders placed after 2pm on a Friday will be despatched the following Monday.

 

Personalised Products

All personalised orders are subject to a £4.95 delivery charge, will be shipped separately and delivered to you within 14 working days.

Personalisation orders are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.

Partner Brands

Products from the following brands will be fulfilled from partner suppliers and be shipped separately: ArcEquine, Blue Chip, Drimee Solariums, Epiony, Finer Equine, Finer Equine, Flexars, Hunter, Science Supplements and The Original Muck Boot Co.

These brands are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.

Bespoke Orders

Please refer to the individual products for delivery estimates of bespoke orders.

Delivery Options

Please note as of the 1st January 2021 all consumer parcels shipping out of the UK may be subject to additional VAT, Customs and Duty charges.

For all delivery times and costs please refer to the table of estimates below:

Service

Delivery times

Cut off

Cost

One Club Member Premium - UK Next Working Day Service (Exclusions apply*)

1-2 working day

2pm (Mon-Thur)

£1.95

Gold Members Free UK Mainland Delivery

3-5 working days

2pm (Mon-Thur)

FREE

Free UK Mainland Delivery over £50

3-5 working days

2pm

FREE

UK Mainland

3-5 working days

2pm

£4.95

UK Mainland Next Day
(Bronze and Non-Members - exclusions apply*)

1-2 working day

2pm (Mon-Thur)

£6.95

Northern Ireland

3-5 working days

2pm

£6.95

Highlands and Islands

3-5 working days

2pm

£6.95

Republic of Ireland

3-5 working days

2pm

£6.95

Austria

2-4 working days

2pm GMT

£13.95

Belgium

2-4 working days

2pm GMT

£9.95

Czech Republic

2-4 working days

2pm GMT

£9.95

Denmark

2-4 working days

2pm GMT

£13.95

Estonia

2-4 working days

2pm GMT

£15.95

Finland

2-4 working days

2pm GMT

£18.95

France

2-4 working days

2pm GMT

£11.95

Germany

2-4 working days

2pm GMT

£9.95

Italy

2-4 working days

2pm GMT

£15.95

Netherlands

2-4 working days

2pm GMT

£9.95

Norway

2-4 working days

2pm GMT

£25.95

Poland

2-4 working days

2pm GMT

£9.95

Romania

2-4 working days

2pm GMT

£24.99

Spain

2-4 working days

2pm GMT

£13.95

Sweden

2-4 working days

2pm GMT

£14.95

Switzerland

2-4 working days

2pm GMT

£12.95

USA

5-10 working days

2pm GMT

£29.99

Australia and other locations

Contact us for a quote

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Please contact us for delivery quotes for any country not listed above. If you have any issues getting a quote automatically at checkout, please contact our customer service team to help retrieve a shipping qupte for you order.

 *Excludes: partner brands, personalised items and non-UK mainland addresses.

Harry Hall Returns Policy

We offer a free 60 day returns promise. This means from receipt of your parcel; you have 60 days to return your products to us for an exchange or refund. If you wish to do this, please use the attached Royal Mail address label.

Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

 

How to return your item(s):

1)     Complete the return note

2)     Repackage your item using the bag it was delivered in where possible

3)     Attach the Royal Mail return address label provided, add your address to the ‘from’ section

4)     Take your parcel to your local post office and obtain a proof or postage receipt

 

Receiving refunds:

Once we receive your returned items, you should be refunded within 10 working days - please be aware this process can take up to 14 days during our peak periods. We will send you an email to confirm when the refund has been processed.

 

Faulty items:

All our stock is inspected to ensure it meets the incredibly high standards we have in place. Please accept our apologies if your item is faulty, use the returns note and label attached to send the item back to us free of charge. We can process an exchange or refund on the item once returned to us.

 

Returning from outside the UK:

Please use your local postal service to return the items. Complete the returns note included in your parcel and return to the following address:

Harry Hall Returns, Unit 2-3 Island Drive, Thorns, Doncaster, DN8 5UE.

We recommend you obtain proof of postage, unfortunately, we’re not able to refund returns costs from abroad.

 

Returning a rug:

If you have purchased a rug, when trying it on, please ensure your horse is clean and try it on with a thin sheet underneath. We are unable to accept returns that are dirty with mud, dust or horsehair due to hygiene reasons.

 

How can I contact your customer services team?

If you need to return, exchange or cancel your order we make every effort to try and make this process easy for you.

Email: contact@harryhall.com

Telephone:01274 711 011

 

 

 

Thank you, the Harry Hall Team