Terms & Conditions

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AGREED TERMS OF OUR RETAIL WEBSITE (HARRYHALL.COM)

1. About us

1.1 Company details. Harry Hall International Limited (company number 01362323) (we, us and our), is a company registered in England and Wales and our registered office is at Hope Park Business Centre, 4 Coop Place, Rooley Lane, Bradford, West Yorkshire, England, BD5 8JX. Our VAT number is GB758959354. We operate the website www.harryhall.com.

1.2 Contacting us. To contact us telephone our customer service team at 01274 711 011 or email contact@harryhall.com.

2. Our contract with you

2.1 Our contract. These terms and conditions (Terms) apply to any order made by you and the supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.

2.2 Entire agreement. The Contract (if entered into) is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

3. Placing an order and its acceptance

3.1 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (goods) subject to these Terms.

3.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.

3.3 Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.

3.4 Accepting your order. We will confirm our acceptance to you by sending you an email that confirms that the goods have been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.

3.5 If we cannot accept your order. If we are unable to supply you with the goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the goods, we will refund you the full amount including any delivery costs charged as soon as possible.

4. Our goods

4.1 The images of the goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the goods. The colour of your goods may vary slightly from those images.

4.2 The packaging of your goods may vary from that shown on images on our site.

4.3 We reserve the right to amend the specification of the goods if required by any applicable statutory or regulatory requirement.

5. Personalised goods

5.1 This section applies to any goods specifically personalised to your specifications (Personalised Goods).

5.2 Orders for Personalised Goods cannot be cancelled or changed once work has started on them. The Contract is formed once we have started work on the Personalised Goods.

5.3 Personalised Goods which are delivered as described and are in satisfactory condition may not be refunded. We reserve the right to charge for re-posting of personalised orders returned to us in error.

5.4 We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors, poor image quality derived from low resolution images, order quantity or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting.

5.5 Faulty Personalised Goods will be rectified free of charge. Any problems with any part of an order for Personalised Goods must be reported to us within 7 days of receipt. Please contact customer services on 01274 711 011 or contact@harryhall.com, where a customer service representative will discuss the fault with you and advise on how to return the goods.

5.6 All personalised orders will be subject to a delivery charge.

5.7 Harry Hall will not personalise any garments with offensive or inappropriate wording. Any orders with such language submitted, will not be processed and the customer will receive a refund.

6. Item Specific Guidance

6.1 When trying on goods, you must abide by the following guidance. In the event that you ignore the guidance and damage to the goods results, we will consider you in breach of your statutory duty to take reasonable care of the goods and may take steps to recover our losses from you.

6.2 Please take particular care with items which are easily damaged. If you need further guidance on the best way to try any item without damaging it, please contact us. When trying on goods it should be reasonably apparent before fully trying on the goods whether they are likely to fit or not and you should not stretch goods or force zips or fastenings as this may damage the goods.

6.3 Wellington Boots:
When trying on boots they should only be worn indoors.

6.4 Riding Hats:
We reserve the right to refuse the refund of a riding hat if the helmet shows signs of wear and tear or is badly packaged. To ensure that we accept the riding hat, handle it carefully, and package the helmet for return as well as we packaged it for delivery.

6.5 Garments:
When trying on garments of clothing for size and fit this should only be carried out indoors and reasonable care should be taken to avoid damage to the garments. Please avoid forcing items.

6.6 Zips and Buttons:
When fastening zips or buttons on any of the goods supplied please do not force these.

7. Returns

Cancellation Rights & Returns - UK and EU

7.1 If you live in the United Kingdom or the European Economic Area (EEA), you have a legal right to cancel your order after you have received and inspected the goods. Please note than in the case of clothes and accessories, "inspect" means examine, and does not permit you to use the items. Please see our item specific guidance above.

7.2 Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.

7.3 Should you decide to return any item(s) you must do so within 30 days of receipt of the goods.

7.3.i Orders cancelled after a successful payment may be subject to a £2.00 cancellation charge.

Returns - Rest of World (Inc. USA, Canada, Australia, New Zealand)

7.4 The cancellation rights set out above do not apply to customers living outside of the United Kingdom or EEA.

7.5 For non-EEA customers, we hope you will be fully satisfied with our products. If for any reason you are not satisfied because they are mis-described or faulty, we will be happy to accept a return from you in accordance with the following policy.

7.6 You must contact us as soon as possible to explain your concerns and your wish to return the goods by email to contact@harryhall.com. If we reasonably agree with your concerns, we will confirm by email that you may return an item in its original condition and packaging, which must be sent to us within 7 days of us sending to you that written confirmation. On receipt of the returned item and verification that your concerns are genuine, we will issue an internet credit note subject to our discretion. Unless we specifically agree otherwise by email, we will not grant refunds on items received more than 14 days after we email you to confirm your return.

7.7 We do not refund shipping charges.

8. Returns Do's and Don'ts - All Countries

8.1 We recommend that you obtain proof of postage and proof of delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.

8.2 If at all possible, please include with the goods a copy of your invoice and return note, or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.

8.3 Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund.

8.4 Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs. Please note it is not our policy to offer product exchanges - customers should return items and then reorder products they'd like to purchase.

8.5 Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

8.6 Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.

8.7 If you have any problems with your goods or wish to discuss any issues with us, please contact contact@harryhall.com.

8.8 We reserve the right to amend this returns policy without notice under advice from our lawyers or Government appointed agencies.

9. Delivery, transfer of risk and title

9.1 In order to protect against fraud we reserve the right to insist that we ship items to the billing address of the credit or debit card holder. We do check the address you give on your order before shipment. In the event that we have agreed a delivery address with you which is not the billing address, for example at your place of work, or at a friend's or neighbours' address, delivery to you will be deemed to have taken place on a signature being received at that address. Similarly if, at your request, you have given us specific delivery instructions which our courier follows, such as hiding an item in a specific place whilst you are out, it is your responsibility to make sure that you are happy with the security of any address, location or person to which you have asked us to deliver.

9.2 We will contact you with an estimated delivery date, which we will aim to send to you on the same day as the Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 14 (Events outside our control) for our responsibilities when this happens.

9.3 Delivery is complete once the goods have been unloaded at the address for delivery set out in your order or collected by you or a carrier organised by you to collect them from us and the goods will be at your risk from that time.

9.4 You own the goods once we have received payment in full, including all applicable delivery charges.

9.5 If we fail to deliver the goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

9.6 If you fail to take delivery within 10 days after the day on which we notified you that the goods were ready for delivery, we may resell part of, or all the goods and after deducting any reasonable storage and selling costs, account to you for any excess over the price of the goods or charge you for any shortfall below the price of the goods.

10. International delivery

10.1 We deliver to the countries listed on www.harryhall.com/delivery-and-returns (International Delivery Destinations). However, there are restrictions on some goods for certain International Delivery Destinations, so please review the information on that page carefully before ordering goods. We will contact you if we believe there is an issue with the International Delivery Destination you have selected.

10.2 If you order goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

10.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

10.4 You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such law.

11. Price of goods and delivery charges

11.1 The prices of the goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However, please see clause 11.5 for what happens if we discover an error in the price of goods you ordered.

11.2 Prices for our goods may change from time to time, but changes will not affect any order you have already placed.

11.3 The price of goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in VAT takes effect.

11.4 The price of the goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page www.harryhall.com/delivery-and-returns

11.5 We sell a large number of goods through our site. It is always possible that, despite our reasonable efforts, some of the goods on our site may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the goods and refund you any sums you have paid.

12. How to pay

12.1 You can pay for goods using a debit card or credit card as accepted by Braintree.

12.2 Payment for the goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your goods.

13. Manufacturer's guarantee

Some of the goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the goods.

14. Events outside our control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

14.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant goods you have already received and we will refund the price you have paid, including any delivery charges.

15. General

15.1 Assignment and transfer.

(a) We may assign or transfer our rights and obligations under the Contract to another entity.

(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

15.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

15.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

15.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

15.6 Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.

16. Competitions

16.1 Harry Hall Competitions - Please visit here to view full terms and conditions

17. Promotions

17.1 Harry Hall Promo Codes and Offers - Please visit here to view relevant promotion terms and conditions. All offers are subject to availability and Harry Hall reserve the right to terminate offers at any point.

18. Harry Hall International Ltd Veterinary Medicines Directorate (VMD)

Premises

Harry Hall International Ltd is registered with the Veterinary Medicines Directorate (VMD) to sell veterinary medicines. Registered address Harry Hall International Ltd, Hope Park Business Centre, 4 Coop Place, Rooley Lane, Bradford, BD5 8JX, England.
Our premises number is 2043826, which can be verified by following this link: Register of Approved SQP Retailers and Feed Businesses (defra.gov.uk)

Suitably Qualified Persons (SQP’s)

Our resident SQP’s are Lisa Ripley (QE9074) Rebecca Miles (QE9073). This can be verified by following this link: List Of Registered Suitably Qualified Persons [SQPs]s (defra.gov.uk)

Products & How to Order

Select the item and add the required quantity to cart. Once all product selections are complete, click the checkout button. You will then be asked to enter the shipping address or login if you are already registered with us.
When ordering Veterinary Medicines, we will ask you to answer a short questionnaire about the animal/s the product/s is/are intended for. This is in compliance with the VMD. We will ask for the animal’s name, species, date of birth, weight, gender, height, about their health, if they are pregnant, on any other medication, if they are intended for the food chain and if you agree to follow and understand the manufacturer’s instructions.
Once completed, you will then move onto the payment section and your order will be completed. Before your order is despatched, one of our SQP’s will review your answers and if there are any queries, we will contact you.

Problems & Complaints

Adverse Reactions – in the event of any adverse reaction to medicine, please report this directly to the VMD here: Adverse Reaction Reporting (defra.gov.uk)

You can find further information of any medicines in the UK on the VMD Product Information Database here.

Product Complaints (Veterinary Medicines) – to make a complaint regarding a veterinary medicine supplied by Harry Hall International Ltd, please contact contact@harryhall.com where one of our SQP’s will endeavour to assist you, alternatively you can contact the VMD directly for further advice here: Complaints procedure - Veterinary Medicines Directorate - GOV.UK (www.gov.uk)

Personalisation Terms and Conditions

All personalisation orders are subject to a £4.95 delivery charge
Harry Hall will not personalise any garments with offensive or inappropriate wording. Any orders with such language submitted, will not be processed and the customer will receive a refund.
Personalised items will scurry to our embroiders before arriving on your doorstep, so please expect an extended lead time of 10 working days for delivery of your personalised products
Unfortunately, next day delivery is not available on personalised items, due to the extended lead time of 10 working days
If your order contains personalised and non-personalised items, they will be shipped and delivered separately so please do not panic if your whole order does not arrive at once
Personalised orders include any goods specifically personalised to your specifications. Orders for personalised goods cannot be cancelled or changed once work has started on them
All of our personalised good are made to order, because they are bespoke to you we cannot accept returns on these items unless there is a manufacturing fault. We reserve the right to charge for re-posting of personalised orders returned in error
We cannot be held responsible for “whoopsies” on your personalised items. Make sure you check your item carefully before placing the order. This includes spelling, typographical or grammatical errors; poor image quality derived from low-resolution images, order quantity or other ordering errors
Faulty goods will be rectified free of charge. Any queries with personalised orders must be reported to us within 7 days of receipt. Please contact customer services on 01274 711 011 or email contact@harryhall.com and we will happily discuss the next steps and advise on how to return the goods
As horse riders we know you’re not afraid of some rain but please note our personalised items are carefully embroidered, meaning waterproof properties can no longer be guaranteed
Colours can vary by monitor and device, we are not responsible for any discrepancies between the colour on your screen and the colour of thread used. To find out more about the Madeira thread colours on offer please contact us on 01274 711 011 or contact@harryhall.com.

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