Terms & Conditions
ELIGIBILITY TO PURCHASE PRODUCT
All products on the website are available for worldwide sale.
PRICING & AVAILABILITY
All prices are quoted in UK Pounds Sterling inclusive of VAT at the prevailing rate, and goods are sold under English law. All prices displayed are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Whilst we try and ensure that all details, descriptions and prices which appear on www.harryhall.com are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible before we take payment and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
We make every effort to offer only merchandise in sizes and colours that are available and in stock. If a size or colour is not available, we will notify you as soon as possible, giving you the option of revising your order or cancelling it. If we are unable to contact you we will treat the order as cancelled and issue a refund.
We aim to dispatch all orders within 1 working day of the order being placed. However, this may vary according to availability and any representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Personalised orders include any goods specifically personalised to your specifications. Orders for personalised goods cannot be cancelled or changed, once work has started on them.
Personalised goods which are delivered as described and are in good condition may not be refunded. We reserve the right to charge for re-posting of personalised orders returned in error.
We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors; poor image quality derived from low resolution images, order quantity or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting.
Faulty goods will be rectified free of charge. Any problems with any part of a personalised order must be reported to us within 7 days of receipt. Please contact customer services on 01274 711 010 or email@example.com, where a customer service representative will contact you in regards to the fault and advise on how to return the goods.
RETURNS AND EXCHANGES
Cancellation Rights & Returns - UK and EU
If you live in the United Kingdom or another European Union country, Iceland, Lichtenstein or Norway, you have a legal right to cancel your order after you have received and inspected the items. Please note than in the case of clothes and accessories, "inspect" means examine, and does not permit you to use the items. Please see our item specific guidance below.
Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.
Please take particular care with items which are easily damaged. If you need guidance on the best way to try any item without damaging it, please contact us. When trying on goods it should be reasonably apparent before fully trying on the goods whether they are likely to fit or not and you should not stretch goods or force zips or fastenings as this may damage the goods.
Should you decide to return the item(s) you must do so within 30 business days of receipt of the goods.
Returns - Rest of World (Inc. USA, Canada, Australia, New Zealand)
The EU cancellation rights set out above do not apply to customers living outside of the EU.
For non-EU customers, we hope you will be fully satisfied with our products. If for any reason you are not satisfied because they are miss-described or faulty, we will be happy to accept a return from you in accordance with the following policy.
You must contact us as soon as possible to explain your concerns and your wish to return the goods by email to firstname.lastname@example.org. If we reasonably agree with your concerns, we will confirm by email that you may return an item in its original condition and packaging, which must be sent to us within 7 days of us sending to you that written confirmation. On receipt of the returned item and verification that your concerns are genuine, we will issue an internet credit note or item exchange subject to our discretion. Unless we specifically agree otherwise by email, we will not grant refunds on items received more than 14 days after we email you to confirm your return.
We do not refund shipping charges.
Returns Do's and Don'ts - All Countries
We recommend that you obtain proof of postage and proof of delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.
If at all possible, please include with the goods a copy of your invoice and return note, or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.
Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.
Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.
If you have any problems with your goods or wish to discuss any issues with us, please contact email@example.com.
We reserve the right to amend this returns policy without notice under advice from our lawyers or Government appointed agencies.
ITEM SPECIFIC GUIDANCE
When trying on boots they should only be worn indoors.
We reserve the right to refuse the refund of a riding hat if the helmet shows signs of wear and tear or is badly packaged. To ensure that we accept the riding hat, handle it carefully, and package the helmet for return as well as we packaged it for delivery.
When trying on garments of clothing for size and fit this should only be carried out indoors and reasonable care should be taken to avoid damage to the garments. Please avoid forcing items.
ZIPS AND BUTTONS
When fastening zips or buttons on any of the goods supplied please do not force these. In the event that you have forced a zip or button to fasten and damage to the goods results, we will consider you in breach of your statutory duty to take reasonable care of the goods and will take steps to recover out losses from you.
On receipt, if it is immediately apparent that the package is damaged, please do not sign for it as being in good condition, but mark on the delivery slip that it has arrived damaged.
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing firstname.lastname@example.org.
All goods are shipped either by registered UK delivery or registered international airmail. Both methods will require a signature on receipt. Unfortunately we are not able to control the vagaries of the postal service, but would recommend that from the time of despatch, on average you allow up to 3 business days for UK orders and up to 10 business days for all international orders. The shipping rate is per order and will not change however many items you order. For international shipping, we reserve the right to charge by the box rather than by the order, but will notify you in advance where we do so.
In the unlikely event that we are unable to dispatch goods to you within 30 days of receiving your order we will inform you of this and provide you with a revised date for delivery. If this revised date is unacceptable to you we will provide you with a refund for the goods and postage.
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
FRAUD AND DELIVERY ADDRESS
In order to protect against fraud we reserve the right to insist that we ship items to the billing address of the credit card holder. We do check the address you give on your order before shipment. In the event that we have agreed a delivery address with you which is not the billing address, for example at your place of work, or at a friend's or neighbours' address, delivery to you will be deemed to have taken place on a signature being received at that address. Similarly if, at your request, you have given us specific delivery instructions which our courier follows, such as hiding an item in a specific place whilst you are out, it is your responsibility to make sure that you are happy with the security of any address, location or person to which you have asked us to deliver.
If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force. All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.
These terms and conditions shall apply to all internet sales made by harryhall.com, and by placing an order with harryhall.com you are accepting these terms and conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.