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Help & Contact Us

Here for you with helpful FAQs, links to our policies and contact details.

Helpful links and common FAQs


Find orders, update your details or edit your subscriptions.


Order updates and when to expect delivery.


Our returns process and when to expect a refund.


Common policy FAQs and how to cancel or renew.

Personalisation

We have a range of rider and horse wear that can be embroidered to help you stand out from the crowd. Look out for the 'PERSONALISE ME' tags on product images when browsing.

To personalise a product, simply click into the product:

  1. Choose your size or option
  2. Click 'PERSONALISE THIS PRODUCT' to open up the editor pop-up
  3. Pick the location you want to edit from the top tabs (the first area is free and will appear as the first tab)
  4. Choose from the font and colour options or add a logo
  5. Write down the text as you would like it to appear on the product - you can choose between 1-3 lines of text depending on the product
  6. Click preview to see how it looks on the item
  7. Check the options chosen and click to accept our terms
  8. Click add to basket
  9. Checkout as you usually would

Riding App

Whether you're looking to track your ride, alert loved ones if you fall off with SafeRide or access great shopping deals, the Harry Hall Riding App is a must for your smartphone.

You can download the app on the following platforms:

Did you know you can also access your One Club membership card in the app? Perfect for competitions, you can find your card in the 'My Documents' section of your profile.

Preference Centre

Don't miss out on our amazing details and keep your subscription preferences up to date.

Your Policy

Looking for your One Club and Insurance Policy documents?

Click on the links below to find specific policy documents.

You can also find links to your policy documents in our app and you should have recieved access to them by email too.

Member Benefits

One Club members can make the most of member benefits with our partners as well as amazing product discounts on HarryHall.com.

To access the member benefits you just need to log in on HarryHall.com and click on the link below to view those available.

Get in touch

Our customer care lines are open 9:00 am to 5:30 pm - Monday to Friday.

Call us on 01274 711011 and then select one of the following options:

Option 1 - Memberships & Renewals

Option 2 - Orders or Returns

Option 3 - Pony Club Shop

Option 4 - All other queries

(All our calls and web chats may be recorded and monitored for record-keeping, training and quality-assurance purposes)

Live Chat - The 'Chat Online' icon will be visible in the bottom right-hand corner of your screen when we're available.

Email - Use our contact form below (contact@harryhall.com)

Post - Harry Hall International Limited, Park View Mills, Wibsey Park Avenue, Bradford, BD6 3QA

Please note: We are currently experiencing high contact volumes due to the current COVID-19 impact, we will respond to any email within 5 working days, however, if your query is urgent please call us directly on any of the numbers above.

Contact form

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Policies, Terms & Conditions


All our do's and don'ts, and general terms & conditions for ordering, returns and personalised items.


Read our offer, discount and competition terms & conditions.


Find our full Privacy Policy for HarryHall.com and our Riding App. Update your preferences here.


The best place to find your policy documents is in the Harry Hall Riding App.

Read up on rugging guides and rider stories

Our blog is home to a range of helpful guides, uplifting stories and great competitions. It's the hub every horse owner has been looking for.