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Help & Contact Us

Here for you with helpful FAQs, links to our policies and contact details.

Helpful links and common FAQs

Find orders, update your details or edit your subscriptions.

Order updates and when to expect delivery.

Our returns process and when to expect a refund.

Common policy FAQs and how to cancel or renew.

We have a range of rider and horse wear that can be embroidered to help you stand out from the crowd. Look out for the 'PERSONALISE ME' tags on product images when browsing.

To personalise a product, simply click into the product:

  1. Choose your size or option
  2. Click 'PERSONALISE THIS PRODUCT' to open up the editor pop-up
  3. Pick the location you want to edit from the top tabs (the first area is free and will appear as the first tab)
  4. Choose from the font and colour options or add a logo
  5. Write down the text as you would like it to appear on the product - you can choose between 1-3 lines of text depending on the product
  6. Click preview to see how it looks on the item
  7. Check the options chosen and click to accept our terms
  8. Click add to basket
  9. Checkout as you usually would

PERSONALISATION FAQS ➔

PERSONALISATION TERMS & CONDITIONS ➔

Whether you're looking to track your ride, alert loved ones if you fall off with SafeRide or access great shopping deals, the Harry Hall Riding App is a must for your smartphone.

You can download the app on the following platforms:

Did you know you can also access your One Club membership card in the app? Perfect for competitions, you can find your card in the 'My Documents' section of your profile.

RIDING APP FAQS ➔

APP TERMS OF USE ➔

Don't miss out on our amazing details and keep your subscription preferences up to date.

UPDATE PREFERENCES ➔

Looking for your One Club and Insurance Policy documents?

Click on the links below to find specific policy documents.

You can also find links to your policy documents in our app and you should have recieved access to them by email too.

ONE CLUB GOLD, PUBLIC LIABILITY & PERSONAL ACCIDENT POLICY DOCUMENTS ➔

VET FEE INSURANCE TERMS & POLICY WORDING ➔

HORSE TRAILER INSURANCE TERMS & POLICY WORDING ➔

One Club members can make the most of member benefits with our partners as well as amazing product discounts on HarryHall.com.

To access the member benefits you just need to log in on HarryHall.com and click on the link below to view those available.

SEE MEMBER BENEFITS ➔

Get in touch

Our customer care lines are open 9:00 am to 5:30 pm - Monday to Friday.

Call us on 01274 711011 and then select one of the following options:

Option 1 - Memberships & Renewals

Option 2 - Orders or Returns

Option 3 - Pony Club Shop

Option 4 - All other queries

(All our calls and web chats may be recorded and monitored for record-keeping, training and quality-assurance purposes)

Live Chat - The 'Chat Online' icon will be visible in the bottom right-hand corner of your screen when we're available.

Email - Use our contact form below ([email protected])



Post - Harry Hall International Limited, Park View Mills, Wibsey Park Avenue, Bradford, BD6 3QA

Please note: We are currently experiencing high contact volumes, we will respond to any email within 5 working days, however, if your query is urgent please call us directly on any of the numbers above.

We are dedicated to providing You with a high quality service and we want to ensure that we maintain this at all times. If You feel that we have not offered You a first class service please write and tell us and we will do our best to resolve the problem.

If you have any questions or concerns about your cover or the handling of a claim You should, in the first instance contact the insurance intermediary at the address below:

Email:

[email protected] (Product related complaints)

[email protected] (Membership / Insurance complaints)

Address: Head of Customer Operations, Harry Hall International Ltd, Park View Mills, Wibsey Park Avenue, Wibsey, West Yorkshire, BD6 3QA.

Telephone 01274 711011



In the event that You are not satisfied with the response, you should contact:

Address: Compliance Officer, Equario Insurance (Guernsey) Limited, P.O. Box 484, Level 5, Mill Court, La Charroterie, St Peter Port, Guernsey GY1 1EJ.

 Stating the policy number, risk details and the nature of your questions or concern.

Should you remain dissatisfied then you may contact the Ombudsman responsible for Channel Islands business at:

Address: Channel Islands Financial Ombudsman (“CIFO”), P O Box 114, Jersey, Channel Islands, JE4 9QG

Email[email protected]

Websitewww.ci-fo.org

Jersey local phone: 01534 748610

Guernsey local phone: 01481 722218

International phone: +44 1534 748610

You can complain to SEIB Insurance Brokers Limited (as per the contact details below) quoting your Policy and/or Claim number. Whom will investigate your concerns and provide a response as soon as possible.

Email: [email protected]

Address: SEIB Insurance Brokers Limited, South Essex House, North Road, South Ockendon, RM15 5BE

Telephone: 0170 885 0000

Should you remain dissatisfied having received a Final Response to your complaint and you fit the definition of an ‘eligible complainant’, you may then be able to refer your complaint to the Financial Ombudsman Service (FOS). Please note that the FOS allow 6 months from the date of the Final Response to escalate your complaint to them. Further details on eligibility and the referral process can be found on the FOS Website.

Email[email protected]

Address: The Financial Ombudsman Service Exchange, Tower, London, E14 9SRR .

Telephone: 0800 0234567 (for landline users)

Telephone: 0300 1239123 (for mobile users)

Websitewww.financial-ombudsman.org.uk

You can make a claim by contacting:

Address: Harry Hall International Ltd, Claim Department, GHG Solutions Ltd, Barclays House, 20-24 Market Street, Eastleigh, SO50 9FD

Email: [email protected]

Telephone: 02382 356578

Please consult your policy certficate and documents provided by email for your claims procedure.

Policies, Terms & Conditions

All our do's and don'ts, and general terms & conditions for ordering, returns and personalised items.

Read our offer, discount and competition terms & conditions.

Find our full Privacy Policy for HarryHall.com and our Riding App. Update your preferences here.

The best place to find your policy documents is in the Harry Hall Riding App.

Read up on rugging guides and rider stories

The Harry Hall Hub is home to a range of helpful guides, uplifting stories and great competitions. It's the hub every horse owner has been looking for.

BLOGS

Read up on rugging guides and rider stories

Our blog is home to a range of helpful guides, uplifting stories and great competitions. It's the hub every horse owner has been looking for.

blogs