How can we help you?

Something on your mind? If you can't find the answers in our FAQs, simply drop us a line on the contact form below and we'll be in touch as soon as we can.

Useful Links

Harry Hall Rider and Masta Horse - Find orders

Update your membership details, make changes to your insurance policy or edit your renewal schedule.

Update Membership or Insurance Details →
Horse in Masta rug being led by owner - delivery

Get order updates, re-order a previous basket or find out where your order is.

Check my orders →

Packages to return

Read about our returns process, when to expect a refund and how our deliveries work.

Delivery & Returns Information →

One Club &
Insurance Help


Read our common policy FAQs, find out how to renew or cancel and access your policy documents.

Here you can read all the related terms to cancelling or changing your One Club membership.

Policy FAQs →
Make changes to or cancel my policy online →
Claims process →

Call us


Our customer care lines are open 9:00 am to 5:30 pm - Monday to Friday. Call us on 01274 711011 and then select one of the following options:
Option 1 - New Membership and Insurance
Option 2 - Membership and Insurance Renewals or Cancellations
Option 3 - Existing Membership and Insurance, Updates or Changes
Option 4 - Shopping, Deliveries and Refunds
Option 5 - Any other query

(All our calls and web chats may be recorded and monitored for record-keeping, training and quality-assurance purposes)

Chat Online

The ‘Chat Online’ icon will be visible in the bottom right-hand corner of your screen when we’re available. We’re online Monday to Friday (9am — 5:30pm)

Email us

Use the form below to email ( Our friendly Customer Service Team are available Monday to Friday from 9am to 5:30pm. If you happen to email on a weekend, our team will get back to you on Monday

Follow us

Join us on social for style inspiration from our #loveharryhall community, exclusive competitions behind the scenes access.

Making a complaint

Making an insurance claim

Cancelling a policy

Policies, Terms & Conditions

Harry Hall Shopper carrying Masta hay bag - terms

Terms &


All our do's and don'ts, and general terms & conditions for ordering, returns and personalised items.


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Young Harry Hall horse rider leaping over jump - promos


Read our about our live offers, discounts and competition terms & conditions.

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Harry Hall shopper resting on fence in field - privacy

Data &


Find our full data and privacy policies for and our App.


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One Club member feeding horse out of hand - policy docs



All our insurance policy wordings or conditions and where to find your own documents


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