Fieldmasta 220g Mediumweight Combo Neck Turnout Rug Petrol Blue

Sale Price £69.95
Was £169.00
98 Reviews
In stock
Only %1 left
SKU
MA8462-BL31

The clever dome neck of the Fieldmasta helps to prevent mane loss. The unique neck design takes pressure off the mane and increases air circulation, helping to prevent the hair follicles becoming starved of oxygen and consequently falling out. 

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  • 220g Mediumweight, lofty fill 
  • 1200 denier ripstop 
  • Darted dome neck helps prevent mane loss 
  • Memory foam wither pad 
  • Fully waterproof and breathable 
  • Taped seams 
  • Relieves pressure points 
  • Fully adjustable at the chest 
  • Tri-vent gusset for freedom of movement 
  • Anti-rub lining promotes a shiny coat 
  • Leg straps 
  • Tail flap with tail loop 
  • Hydrostatic pressure tested to 5000mm 

An award-winning design, the Fieldmasta 220g Mediumweight Combo Neck Turnout Rug features a unique dome neck, designed to help prevent mane loss, the darted fixed neck design takes pressure off the mane and helps to increase air circulation. Made from robust 1200 denier ripstop, waterproof and breathable outer fabric with taped seams. Mediumweight insulation of 220g of thermal fibre fill creates a mediumweight, lofty structure to keep your horse warm and comfortable, making this rug the ideal choice for ultimate protection during the cooler autumn/winter months. 

Designed for comfort, the Fieldmasta is fully adjustable at the chest to fit perfectly to your horse, so is suitable for most breeds of horse or pony, both broad and narrow chested. Simply use the buckles to change the fit to your horses shape then fasten easily with quick clips. The large tri-vent shoulder gusset creates more freedom of movement at the shoulder and helps prevent rug rubs, this fits above the horse’s shoulder and articulates with the horse’s movement when out in the field. Featuring an anti-rub lining which also promotes a clean and shiny coat. Added memory foam sections at the wither helps to relieve and distribute pressure evenly keeping your horse comfortable. Adjustable pass-through surcingle’s at the belly prevent the rug from slipping or from being pulled tight behind the elbow. Detachable leg straps and tail flap with tail loop help to keep the rug in place and your horse fully protected from the elements.  

 

4.9
98 Reviews

Rachel F

Verified Buyer: yes

Good design well made and lovely fit

Joanne J

Verified Buyer: yes

Super rug fits 2 yr old very well and has withstood the horrible Irish weather it has been subjected to whilst keeping filly extremely comfortable and dry

Joanne J

Verified Buyer: yes

Super rug fits 2 yr old very well and has withstood the horrible Irish weather it has been subjected to whilst keeping filly extremely comfortable and dry

Guest

Verified Buyer: yes

Guest

Verified Buyer: yes

Nicola M

Verified Buyer: yes

I’ve used Masta rugs for years - the best ergonomic horse rugs in the world and ensure necks and manes are as free as possible. I joined the HH club and got loads of discount too which was so worth it. Delivery was quick and free returns too just in case you get the sizing wrong - very happy customer!

Nicola M

Verified Buyer: yes

I’ve used Masta rugs for years - the best ergonomic horse rugs in the world and ensure necks and manes are as free as possible. I joined the HH club and got loads of discount too which was so worth it. Delivery was quick and free returns too just in case you get the sizing wrong - very happy customer!

Ayeisha C

Verified Buyer: yes

Great rug, keeping my horse warm and dry. Fits really well

Guest

Verified Buyer: yes

Good service, good quality rug with a good fit, excellent price.

Guest

Verified Buyer: yes

Good service, good quality rug with a good fit, excellent price.

Guest

Verified Buyer: yes

Fantastic price for a fantastic product these rugs genuinely are the only rug that keeps my small hunter crunchie’s mane in , before getting a fieldmasta he would come out of the winter bald so I can’t rate them enough even at full price it’s a bargain

Guest

Verified Buyer: yes

Fantastic price for a fantastic product these rugs genuinely are the only rug that keeps my small hunter crunchie’s mane in , before getting a fieldmasta he would come out of the winter bald now I have a full mane so I can’t rate them enough even at full price it’s a bargain

Siobhan D

Verified Buyer: yes

Excellent quality excellent fit

Siobhan D

Verified Buyer: yes

Excellent quality excellent fit

Siobhan D

Verified Buyer: yes

Excellent fit, excellent quality

Deborah N

Verified Buyer: yes

Excellent quality rug a generous size

Jayne M

Verified Buyer: yes

Arrived in quick time taking into account New year and covid Looks good true to size not really tried out yet for durability

Anonymous

Verified Buyer: yes

Perfect rug for horses with high withers. Great quality value and service from Harry Hall.

Guest

Verified Buyer: yes

Guest

Verified Buyer: yes

Fits my Connie really well and no rubs so far

Anonymous

Verified Buyer: yes

Perfect fit, very warm rug which has prevented rubbing over my horse’s whither and protects against mane loss

Anonymous

Verified Buyer: yes

The only rug that fits our horse and it protects the mane.

Lindsey S

Verified Buyer: yes

I bought quite a few rugs and have always found them from harry hall good quality and a fair price

Lindsey S

Verified Buyer: yes

Again good price and good quality rug

Jacqueline Y

Verified Buyer: yes

Love these rugs, First was a thank you gift courtesy of TMF. I was so impressed I bought a second for the little one. Thought I’d lost them so bought two more. Most horse brands don’t go below 5.6. Love that I can get a pony (5.3) and horse size. Fabulous value for long lived rugs. No rubbed manes, no sweating and they always seem comfortable wearing these rugs. PS found the original blue ones an hour after the boys found the only mud patch to roll with their new rugs.

Victoria H

Verified Buyer: yes

Amazing fit and saves the manes

Victoria H

Verified Buyer: yes

Amazing rug

Jade S

Verified Buyer: yes

Gorgeous quality, the only rugs on the market that I will use on my mare. Never had a rubbed mane with a fieldmasta!

Jade S

Verified Buyer: yes

Stunning quality, lovely deep rugs with plenty of neck room, perfect for larger / heavier horses!

Guest

Verified Buyer: yes

Guest

Verified Buyer: yes

My boy loves his new Fieldmaster 200g Fixed neck turnout. He's a big boy, 7'3 needed and it fits like a glove. Thank you

Anonymous

Verified Buyer: yes

Generous size good fitting rug no need to go up etc perfect weight for coming out of winter 5 star good value .

Nancy L

Verified Buyer: yes

Brilliant rug for price.

Guest

Verified Buyer: yes

Great product at a great price

Guest

Verified Buyer: yes

Guest

Verified Buyer: yes

Brilliant rug, bought to try and save my connie’s mane from being rubbed. Excellent fit & does that job.

Josie P

Verified Buyer: yes

Fab rug that’s true to size - brilliant quality & value for money.

Anonymous

Verified Buyer: yes

After buying the 100g I added the 200g to our collection, I really like the fieldmasta range.Really great rug fits my horse lovely, nice colour and kept him nice and cosy.

Liz S

Verified Buyer: yes

I absolutely love the fieldmaster rugs. My mare now has one in each weight

Liz S

Verified Buyer: yes

I absolutely love the fieldmaster rugs. My mare now has one in each weight !

Anonymous

Verified Buyer: yes

Quality rug, excellent fit.

Anonymous

Verified Buyer: yes

Super rug,great colour, fits horse really well

Guest

Verified Buyer: yes

Love this rug - great fit with roomy shoulder panels for movement. Lovely memory foam either side of the withers and the extending neck feature is excellent. High quality fabric and buckles etc. Fits my stocky Connemara very well. Great amount of adjustment.

Guest

Verified Buyer: yes

Love this rug - great fit with roomy shoulder panels for movement. Lovely memory foam either side of the withers and the extending neck feature is excellent. High quality fabric and buckles etc. Fits my stocky Connemara very well. Great amount of adjustment.

Karen B

Verified Buyer: yes

Great quality the neck is a good fit. Bought 3 of these now for the rest of my horses. Great fit on my section A, only criticism is the belly straps are on the tightest possible. I would usually expect them to be mid way on a not too fat section A. So no room to get them tighter once clipped etc.

Guest

Verified Buyer: yes

Great fit, well made excellent quality at a great price

Micaela S

Verified Buyer: yes

really like the design of the rug, the fit is super on her (she isn't very wide but has a deep big WB neck) - the neck could do with being a bit longer but as she is used to not wearing one because of mane loss not over bothered - Have yet to see if the neck design works but seems very light and airy

Micaela S

Verified Buyer: yes

really like the design of the rug, the fit is super on her (she isn't very wide but has a deep big WB neck) - the neck could do with being a bit longer but as she is used to not wearing one because of mane loss not over bothered - Have yet to see if the neck design works but seems very light and airy

Guest

Verified Buyer: yes

Delivery was excellent - ordered in the Black Friday sale yet rug delivered in 2 days which was much earlier than originally stated. Brilliant rug which fits perfectly. It keeps them warm but not too heavy, and has great freedom of movement. If anything neck could be slightly longer but is very roomy.

Guest

Verified Buyer: yes

Good rug and plenty of room in the neck, maybe could be slightly longer on the neck. Bit very good rug

Guest

Verified Buyer: yes

Good rug fits well.

Guest

Verified Buyer: yes

Brilliant rug, doesn’t move and accommodates my horse’s huge shoulders. Was a lovely colour until the mud monster wallowed in his field. Also very fast delivery and great communication from Harry Hall.

Samantha B

Verified Buyer: yes

Great fit with good adjustability around the chest area Lovely quality rug Horse is toasty and comfortable

Paula C

Verified Buyer: yes

Excellent fit and quality.

Sian H

Verified Buyer: yes

I LOVE this rug. The technical specification is so high, a lot of thought and design has gone into this rug. Ive been using the lighterweight, stable and fly version of this for years and I've had no mane loss at all (this was a problem with other brands)

Helen B

Verified Buyer: yes

Lovely rug great fit and good quality

Georgina I

Verified Buyer: yes

Quick delivery, brilliant products

Georgina I

Verified Buyer: yes

Quick delivery great products

Georgina I

Verified Buyer: yes

Quick delivery, brilliant products

Anonymous

Verified Buyer: yes

Rugs arrived early than expected and were well packed. They seem to fit well. Bought them as recommended for preventing loss of mane. Both boys lost a chunk of mane last year when wearing weatherbeater rugs . So far so good but it is early days yet! Would love to rate again in a few months when hopefully manes will be intact.

georgina k

Verified Buyer: yes

Love this rug for my high withered 28 year old pony. The memory foam blocks on the wither mean the weight of the rug is taken off his neck and distributed evenly. Fits him really nice and his mane snaps with old age so the neck peice means it protects it from damage.

Caroline S

Verified Buyer: yes

A lovely fit on my Friesian's neck (usually necks are too tight on her) great comfortable rug that doesn't move on her I have bought 2 one 200gr and a 300gr as I was so pleased

Anonymous

Verified Buyer: yes

Lovely rug, fits well, does the job well

Anonymous

Verified Buyer: yes

Love these rugs - both my horses wear them in the stable and turnout versions

Phyllis W

Verified Buyer: yes

This rug is a good fit and a nice quality. I chose it especially for the neck which has been designed to help with mane loss. I have high hopes that this feature will be effective. I am slighly disappointed that a leg strap clip fell apart on the first wear, but this can be easily replaced. The mild temperatures at the moment mean that it hasn't been used much yet, but overall I am pleased so far with this rug,

Claire M

Verified Buyer: yes

I’ve now got the heavier & 200g version of this rug for winter 19/20 & it’s the first year my 17h, 12yr warmblood has a full mane coming out of the winter! Best rug purchase ever!

Malcolm H

Verified Buyer: yes

Really good Rug and excellent value for money.

Malcolm H

Verified Buyer: yes

Really good Rug and excellent value for money.

Liz F

Verified Buyer: yes

New U

Verified Buyer: yes

This rug fits my gelding perfectly with no rubs or shifting. I am so happy Harry Hall ships to the US!

Guest

Verified Buyer: yes

lovely rug, great quality and no mane loss yet so fingers crossed for the rest of winter. only this is it comes in a size smaller than other rugs so I had to do an exchange, but harry hall have a great and easy way to return things so it was hassle free.

Valerie J

Verified Buyer: yes

The rug I bought is very nice fits very well ( hence the very good rate)....except for the neck, it is about 6”-8” too short, this is such a shame as it would be perfect otherwise

Hazel G

Verified Buyer: yes

Elke H

Verified Buyer: yes

Excellent rug, I bought 6’9 rug and it fits really well. My only grumble would be is it could be a bit deeper in the body otherwise keeps my 17h ID mare dry and warm.

Elke H

Verified Buyer: yes

Excellent rug, I bought 6’9 rug and it fits really well. My only grumble would be is it could be a bit deeper in the body otherwise keeps my 17h ID mare dry and warm.

Anonymous

Verified Buyer: yes

I was very impressed with the quality and fit of this rug. Unfortunately my horse was put to sleep within a couple days so I never got to use it

Nicola M

Verified Buyer: yes

Deborah E

Verified Buyer: yes

Another great Masta rug. My 16.3 Irish Draft X is hard to fit on the chest with certain makes. However Masta rugs never disappoint. Would highly recommend for the more rotund equines

Deborah E

Verified Buyer: yes

Lovely rug great fit. Nice and snug for the winter.

Anonymous

Verified Buyer: yes

Deb K

Verified Buyer: yes

Lovely rug ... not using it yet but will be ideal for cold days

Janis G

Verified Buyer: yes

Janis G

Verified Buyer: yes

Excellent rug and neckpiece. Can’t wait to try and see how My horses mane does in it. Lovely quality and colour

Sarah J

Verified Buyer: yes

Great rug. True to size.

Tony K

Verified Buyer: yes

Looks and fits really good. Very pleased. Seems to be very good quality.

Phillipa K

Verified Buyer: yes

Wonderful rug. Looks and feels very cosy. My horse has big sloping shoulders and a "stallion" neck so finding a rug with plenty of room, fits him well and won't rub is essential. Worth every penny

Kaylie M

Verified Buyer: yes

Super fit, robust and warm rug, i am sure his mane has started to grow back already

Anonymous

Verified Buyer: yes

Fabulous rug, nice and roomy!

Anne T

Verified Buyer: yes

We love these rugs, I have previously purchased three other rugs in different weights. The necks are amazing no rubbing of the mane unlike other brands. Warm , snug the only criticism I would say is they need Velcro fastening on the front.

Anonymous

Verified Buyer: yes

Love the colour of this rug! This is one of the best rugs I’ve bought, it fits my horse perfect and the memory foam wither pad is a great feature. A great buy for the wet winter months.

Rachel J

Verified Buyer: yes

I have recently changed to using Feildmasta rugs for the dome neck as my horse always losing his mane in the winter, no matter what I have tired. Since moving the mane has started to grow back in, and I have ended up purchasing the full weight range of rugs for him! They have proved to be excellent value, tough against rips and tears and have withstood the first winter very well. Very impressed!

Rachel J

Verified Buyer: yes

I have recently changed to using Feildmasta rugs for the dome neck as my horse always losing his mane in the winter, no matter what I have tired. Since moving the mane has started to grow back in, and I have ended up purchasing the full weight range of rugs for him! They have proved to be excellent value, tough against rips and tears and have withstood the first winter very well. Very impressed!

Carole M

Verified Buyer: yes

Love love love these rugs. No mane loss and cosy and dry. My ex racer will melt if he gets wet ( apparently he is made of sugar) but I.dont need to worry when he has his fieldmasta on.

Carole M

Verified Buyer: yes

Love love love these rugs. No mane loss and cosy and dry. My ex racer will melt if he gets wet ( apparently he is made of sugar) but I.dont need to worry when he has his fieldmasta on.

Guest

Verified Buyer: yes

Rebecca R

Verified Buyer: yes

Brilliant rug for my very cresty welsh sec d, doesnt rub his mane out and keeos him dry and warm! Also have this in 100g which is a great autumn/spring rug!

Carole M

Verified Buyer: yes

Love love love these rugs. No mane loss and cosy and dry. My ex racer will melt if he gets wet ( apparently he is made of sugar) but I.dont need to worry when he has his fieldmasta on

Rachel J

Verified Buyer: yes

I have recently changed to using Feildmasta rugs for the dome neck as my horse always losing his mane in the winter, no matter what I have tired. Since moving the mane has started to grow back in, and I have ended up purchasing the full weight range of rugs for him! They have proved to be excellent value, tough against rips and tears and have withstood the first winter very well. Very impressed!

Horse Rugs

How to Measure your Horse

UK (imperial)

Length (cm)

Relates to A to B

Back Seam (cm)

Relates to C to D

Height (Hands)

3ft 3"

100

65

<10

3ft 6"

105

70

<10

3ft 9"

115

75

<10

4ft

120

80

10-10.2

4ft 3"

130

85

10.2-11

4ft 6"

140

90

11-11.2

4ft 9"

145

95

11.2-12.2

5ft

150

100

12.2-13.2

5ft 3"

160

110

13.2-14

5ft 6"

170

115

14-14.2

5ft 9"

175

125

14.2-15.2

6ft

180

130

15.2-16

6ft 3"

190

140

16-16.2

6ft 6"

200

145

16.2-16.3

6ft 9"

205

155

16.3-17

7ft

210

160

17-17.2

7ft 3"

220

165

17.2-18

7ft 6"

230

170

>18


HOW SHOULD I WASH MY MASTA TURNOUT RUG?

Assess if you really need to wash your rug? If you can brush off dirt and wipe off grease with hot soapy cloth from the lining, actually not washing your rug will be the best action to increase the lifespan of the waterproof material. As over time the waterproof treatment will deteriorate with every wash especially if washing instructions have not been followed (washing at too hot a temperature, washing with the wrong detergents, too aggressive cycle or washed together with other rugs are the main reasons for this)

You can choose to take your Turnout Rugs (and Stable Rugs) to a professional rug cleaning service that has the specialist equipment required and follow the instructions on the care label. Washing the rug individually at a cool temperature on a gentle cycle using non-biological soap.

However, if you do need to wash your rug we would suggest following the below steps to prolong the life of your rug and for it to perform at its best:

Hand wash your turnout rug:

What you need:

  1. Soft brush: a soft brush to remove dirt and hair
  2. Non-biological soap: use non-bio soap to wash your rug
  3. Bucket: for handwashing your rug

Steps:

  1. Remove excess dirt: remove as much excess dirt and hair from the rug as possible with a soft brush.
  2. Close or remove straps: close all straps and make sure velcro fastenings are covered/closed. If possible, we would suggest removing all straps or fastenings that are able to be removed prior to washing.
  3. Hand wash: hand wash at a cool temperature using non-biological soap. Washing in high temperatures will cause damage to the waterproof treatment on the fabric. 
  4. Dry properly: make sure you dry the turnout rug naturally away from direct heat. DO NOT TUMBLE DRY. 
  5. Reshape the rug: reshape the rug whilst damp. Check that any memory foam padding is lying flat before drying. 
  6. Storage: once fully dried, store in a cool, dry place. 

If you do choose to machine wash always use a machine that is large enough to comfortably hold the rug and cool wash on a gentle cycle. Rugs can be damaged if they are crammed into a washing machine.

Machine wash your turnout rug:

What you need:

  1. Soft brush: a soft brush to remove dirt and hair
  2. Protective wash bag (optional): help keep your washing machine hair free
  3. Non-biological soap: use non-bio soap to wash your rug
  4. Washing machine: wash your rug at a cool temperature
  5. Reproofing spray: for reproofing treatment to the outer fabric

Steps:

  1. Remove excess dirt: remove as much excess dirt and hair from the rug as possible with a soft brush.
  2. Add rug in protective wash bag: use a protective wash bag if you have one to help prevent snagging and to keep your washing machine hair free.
  3. Close or remove straps: close all straps and make sure velcro fastenings are covered/closed. If possible, we would suggest removing all straps or fastenings that are able to be removed prior to washing.
  4. Wash in washing machine: machine wash at a cool temperature using non-biological soap. Washing in high temperatures will cause damage to the fabrics.
  5. Wash on its own: wash your turnout rug individually to help prevent any damage to the rug. 
  6. Dry properly: make sure you dry the turnout rug naturally away from direct heat. You can drip dry over a gate or fence. DO NOT TUMBLE DRY. 
  7. Reshape the rug: reshape the rug whilst damp. Check that any memory foam padding is lying flat before drying. 
  8. Apply reproofing spray: apply a spray on reproofing treatment to the outer fabric.
  9. Storage: once fully dried, store in a cool, dry place. 

 

PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience.

Our delivery estimates are based on orders placed before 2pm. If you order on a weekend or a Bank Holiday, your order will be dispatched on the next working day.

UK Orders placed after 2pm on a Friday will be despatched the following Monday.

Personalised Products

All personalised orders are subject to a £4.95 delivery charge, will be shipped separately and delivered to you within 14 working days.

Personalisation orders are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.

Personalisation orders are non-returnable.

Our recommended cut-off for pre-Christmas delivery on Personalisation orders is 10th December.

Partner Brands

Products from the following brands will be fulfilled from partner suppliers and be shipped separately: ArcEquine, Blue Chip, Drimee Solariums, Epiony, HY Equestrian, Finer Equine, Finer Equine, Flexars, Hunter and The Original Muck Boot Co.

These brands are not available for delivery outside of the mainland Britain (excludes Northern Ireland, Scottish Highlands & Channel Islands) or our One Club Premium / Next Working Day Service.

Bespoke Orders

Please refer to the individual products for delivery estimates of bespoke orders.

Delivery Options

Please note as of the 1st January 2021 all consumer parcels shipping out of the UK may be subject to additional VAT, Customs and Duty charges.

For all delivery times and costs please refer to the table of estimates below:

Service

Delivery times

Cut off

Cost

One Club Premium Next Day GB Service -  *Excludes: partner brands, personalised items and non-UK mainland addresses.

1-2 working days

2pm (Mon-Thurs only)

£2.95

One Club Gold Members Free GB Mainland Delivery

3-5 working days

2pm (Mon-Thur)

FREE

Free GB Mainland Delivery over £50 for One Club Bronze members

3-5 working days

2pm (Mon-Thur)

FREE

Free GB Mainland Delivery over £75 for non-members

3-5 working days

2pm

FREE

GB Mainland

3-5 working days

2pm

£5.95

GB Mainland Next Day
(Bronze and Non-Members -  *Excludes: partner brands, personalised items and non-UK mainland addresses.)

1-2 working days

2pm (Mon-Thurs only)

£6.95

Northern Ireland

3-5 working days

2pm

£10.95

Highlands and Islands

3-5 working days

2pm

£10.95

Republic of Ireland

3-5 working days

2pm

£10.95

Austria - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Belgium - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Czech Republic - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Denmark - £150 minimum order value

2-4 working days

2pm U.K. Time

£19.95

Estonia - £150 minimum order value

2-4 working days

2pm U.K. Time

£19.95

Finland - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

France - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Germany- £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Italy - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Netherlands - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Norway - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

Poland - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Romania - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

Spain - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Sweden - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Switzerland - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

USA, Australia and other locations - £150 minimum order value

Contact us for a quote

-

-

 

Please contact us for delivery quotes for any country not listed above. If you have any issues getting a quote automatically at checkout, please contact our customer service team to help retrieve a shipping quote for you order.

 *Excludes: partner brands, personalised items and addresses outside of mainland Britain. Partner brands are those not in the Harry Hall, Masta, Mastacare, Protechmasta, Cottage Craft, Woofmasta, Tottie and Caldene ranges.

Unless otherwise stated, standard GB or UK delivery charges refer to mainland England, Scotland and Wales only (excludes Northern Ireland, Scottish Highlands & Channel Islands).


Harry Hall Returns Policy

We offer a free 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund.

Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

Postage fees will not be refunded under the consumer rights act 2015. Returns from customers not a member of the One Club require the postage to be paid for - this will either be deducted from the refund if a returns label is selected or be covered by the customer.

Please note we do not arrange product exchanges and recommend that customers place a new order for any products or different sizes online after following the returns process below.

Orders cancelled after a successful payment may be subject to a £2.00 cancellation charge.

How to return your item(s):

For guest checkouts and non-members:

  1. Repackage your item using the bag it was delivered in where possible.
  2. Print and enclose your pick note or order confirmation.
  3. Enter your order number and email address at harryhall.com/returns
  4. Select the items to be returned, submit the reasons for return and whether to use our returns label or pay for your own.
  5. Follow the instructions in your return email confirmation to post your return. If you have chosen to pay for the postage to return the item make sure to obtain a proof or postage receipt.

For One Club members (free returns for Gold, Platinum and Bronze members):

  1. Enter your order number and email address at harryhall.com/returns
  2. Select the product to be returned and the return reason and submit the request.
  3. Your label containing a QR code will sent to you by email. You can either print the label and attach to the parcel yourself, or download and take the digital version of your label to the post office on your mobile device where they will scan the QR code and print for you.
  4. Repackage your item using the bag it was delivered in where possible.
  5. Take your package to your nearest Post Office. Remember to ask for a proof of return receipt.

 

Receiving refunds:

Once we receive your returned items, you should be refunded within 10 working days - please be aware this process can take up to 14 days during our peak periods. We will send you an email to confirm when the refund has been processed.

One Club Members will not be charged for the cost of return delivery - please note that non-members and guest checkouts will need to pay for the cost of delivering their return.

Faulty items:

All our stock is inspected to ensure it meets the incredibly high standards we have in place. Please accept our apologies if your item is faulty. You can request a refund using our online Returns Portal at harryhall.com/returns and selecting 'Faulty' as the reason for return. Please also upload images detailing the fault during this process.

Returning from outside the UK:

Please use the returns process form at harryhall.com/returns

You will need to cover the cost of your return's postage. We recommend you obtain proof of postage.

Who covers the cost of returning my items?

If you are a One Club member the cost of returning your items is free when you use our harryhall.com/returns.

If you require a refund and are not a One Club member you will need to pay for postage when returning the item.

Returning a horse rug:

If you have purchased a rug, when trying it on, please ensure your horse is clean and try it on with a thin sheet underneath. We are unable to accept returns that are dirty with mud, dust or horsehair due to hygiene reasons.

Returning a dog coat:

All dog coats to be eligible for a refund must be returned in their original condition; free from dog hair, not been washed or brushed. Please take extra care when trying the coat by making sure the dog is clean and using a towel or cloth to prevent hair and smells sticking to the coat. We are unable to accept returns that are dirty with mud, dust or hair due to hygiene reasons.

Bundles and Free Gift Returns:

  • For a full refund, please ensure all items from the bundle deal or free gift promotion are returned. If discounted items are returned meaning that the original promotion conditions are no longer met, the cost of the discount or free gift will be charged to the order.
  • Partial bundle returns will be refunded pro rata.
  • Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
  • Free gifts are not refundable on their own.

 

 


How can I contact your customer services team?

If you need to return your order we make every effort to try and make this process easy for you.

Email: contact@harryhall.com

Telephone:01274 711 011

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