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Protechmasta Therapy Cooler Rug Black

Name: Protechmasta Therapy Cooler Rug Black
Brand: Protechmasta
SKU: MA5391-BK
Price: 74.95 GBP
Availability: InStock

Sale Price £74.95

Was £169.00

★★★★★

72 Reviews

In stock

Only %1 left

SKU

MA5391-BK

Protechmasta Therapy Cooler Rug uses Far Infrared radiation which is a natural process and is scientifically proven to gently and safely assist blood circulation. Helping to support healthy joints, soft tissue, maintain healthy blood flow, ease muscle tension, support recovery and aid in helping keep structures and functions sound.

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Details

Far Infrared Technology

A naturalistic ceramic infused lining that emits a safe form of Far Infrared radiation, also known as Biogenetic Radiation, to the horse's body, this is then reflected back from the horse's body creating a natural black body effect. Far Infrared radiation is a natural process and is scientifically proven to gently and safely assist blood circulation, therefore, helping to reduce any swelling, ease muscle tension and support recovery and help in the prevention of injury.

*A black body is an object or organism (in this case the horse) that absorbs all FIR radiation that is placed upon it, (in this case the Far Infrared Radiating ceramics infused into the lining of the Protechmasta Rug.) It then reflects this radiation back at the same frequency that has been generated by the initiating blackbody, the horse *

Key Features

Super wicking air mesh outer
Breathable and lightweight
Allows optimum airflow
Use all year round
Ceramic infused lining
Helps to regulate temperature
Single front chest strap and cross surcingles

Why Use Protechmasta Cooler Rug?
Assists circulation
Helps ease muscle tension
Helps to maintain healthy joints
Helps reduce swelling
Helps prepare muscles and tendons for exercise
Helps reduce muscle tightness after exercise

Independent clinical trials have shown the following results in horses wearing Protechmasta:

Pre exercise resting heart rate reduced relieving pre exercise stress and general anxiety.

Post exercise heart rate restored to resting rate quicker showing significantly improved recovery rates.

Skin surface temperature stabilised pre and post exercise as compared to the normal routine which showed temperature irregulation, sweating and heat stress, each of which is a performance prohibitor.

Inflammation reduced even after 30 minutes proving increased circulation and duly preventing potential injury.

Want to learn more? Click here for full details behind the science of our Protechmasta Range.

Reviews

Jenny E

Verified Buyer: yes

★★★★★

Comes higher up the neck than expected. Used as a stable and under rug

Elizabeth C

Verified Buyer: yes

★★★★★

Very good fit. Seem to help the pony to relax especially in the school

Majella K

Verified Buyer: yes

★★★★★

As above comments.

Amanda H

Verified Buyer: yes

★★★★★

Great fit. Very versatile. Great as an under rug in this cold weather and for travelling.

Jane S

Verified Buyer: yes

★★★★★

Brilliant for everything ..this is my 2nd ..first had done good service so replaced!

Karen W

Verified Buyer: yes

★★★★★

Nichola B

Verified Buyer: yes

★★★★★

Fantastic product,I have seen a change un my horses already, thinking about getting a second one,highly recommend

Anonymous

Verified Buyer: yes

★★★★★

I love the wither design, takes a lot of pressure off.

Tanya P

Verified Buyer: yes

★★★★★

Good quality rug, highly recommend this for cooling them down. True to size so dont go bigger.

Jackie F

Verified Buyer: yes

★★★★★

Great rug I have the winter one to .my mare loves them .fit is good to

Lesley F

Verified Buyer: yes

★★★★★

Great rug, really good quality & fit looking forward to trying it out

Anonymous

Verified Buyer: yes

★★★★★

As described, nice quality rug

Karen B

Verified Buyer: yes

★★★★★

Brilliant rug. Wicking properties are great and my horse is very relaxed when wearing it.

Jody B

Verified Buyer: yes

★★★★★

Fantastic quality product that really works

Anonymous

Verified Buyer: yes

★★★★★

This rug fits well.

Emeline B

Verified Buyer: yes

★★★★★

A bit to short than expected, which makes the front difficult to attach. In the bright side, it feels perfectly underneath her turnout rug! I did also see the difference between before and after, her tendinitis is resorting much faster, her back feels stronger and in the overall, she looks happier! If I would buy it again, I’d change the size as it’s pretty annoying to attach, but would definitely buy it for its properties!

Micaela S

Verified Buyer: yes

★★★★★

Already have this rug for my other horse so thought I would treat the new one only fair - not really sure they make any massive difference tbh but I do think they help with temperature control

Guest

Verified Buyer: yes

★★★★★

great rug

Michael D

Verified Buyer: yes

★★★★★

The Protechmasta Therapy rug is excellent quality & fits really well, I have high withered TB & the cut at the front of the rug is perfect for him.

Donna M

Verified Buyer: yes

★★★★★

Fantastic as a cooler & also wonderful peace of mind to know my boy is also getting therapy at the same time!! Definitely recommend.

kathryn l

Verified Buyer: yes

★★★★★

this cooler rug is fantastic i put it on my pony half hour before exercise and she seems less stiff when she is ridden and more relaxed

Vicki L

Verified Buyer: yes

★★★★★

he's so much calmer and relaxed through his back after he has travelled to competitions in the warm up

Anonymous

Verified Buyer: yes

★★★★★

Amazing didn’t really expect much from my horse as he isn’t very stressful. I got it to help him relax his muscles. But he is very relaxed when he is wearing it so yes it does work

Angus C

Verified Buyer: yes

★★★★★

This amazing, clever, rug works on all types of horses to help regulate their internal "thermometer". My PSG team horse (Tiny Tempur) had a real problem keeping warm and when discussing this with Masta they suggested I try the rug. I did - and Tiny hasn't been without it ever since (in fact it's been washed so many times I'm surprised it's still so smart!). The interesting thing is that the rug helps keep him cool in summer too. When we were way last summer competing in the Luxembourg CDI in 40degrees, he still wore it and kept cooler than most. Now, Masta have asked me to try the rug on my young horse (Jacob) with a very different metabolism. We've just been to Podium Potential Pathway training and Jacob wore it to travel in and then under a ProtechMasta stable rug when at the Squad Training. Everyone commented on how laid back and stress free this lovely young horse was on this big occasion. I'm convinced the technology works and plan to have a set of these rugs for each of my competition horses. Thanks Masta - great product.

Anonymous

Verified Buyer: yes

★★★★★

Good fit and seems to be helping our arthritic cob whilst he is stabled.

Anonymous

Verified Buyer: yes

★★★★★

Horse already notices a difference from first wear- really warms up muscles. Great for use while travelling to show.

Jennifer B

Verified Buyer: yes

★★★★★

This is a lovely rug and just as good as all the protechmaster range!

Zoe C

Verified Buyer: yes

★★★★★

Really pleased with this rug, my mare is slightly cold backed and is much improved if she wears this 20mins before I ride.

Maxine A

Verified Buyer: yes

★★★★★

My pony loves this rug, how do I know because I put this rug on him before a ride and after 15 mins he started to yawn and close his eyes , normally you get rubbed and he cant stand still ! He is quite tight in his back sometimes but by putting this on before and after a ride he is more relaxed than in a normal fleece rug I used to use.

A B

Verified Buyer: yes

★★★★★

Absolutely love this range and the rug is very smart

Jacquie F

Verified Buyer: yes

★★★★★

Thus rug fits my horses perfectly, I’m very sceptical with regard to therapy rugs but I can truly feel a difference in my gelding. Harry is known as HRH and this rug is certainly fit for him.

Sarah H

Verified Buyer: yes

★★★★★

Janine M

Verified Buyer: yes

★★★★★

Used it for the first time when I took the pony to camp last week. I used to travel and one night so far too soon to give an accurate review of the rug but it is very true to size.

Anonymous

Verified Buyer: yes

★★★★★

This rug really seems to work on my mare - she went to sleep whilst wearing it in the horsebox (she normally won’t stop stamping!) Only issue is it’s a little tight on her shoulders and she’s not big boned

mandy G

Verified Buyer: yes

★★★★★

Well made, great fit and looks good, early days, but my mare seems less stressed :)

Jenna G

Verified Buyer: yes

★★★★★

Noticed a difference with my mare within hours of wearing the rug on the first day. Rode the following day from her having it on 40 mins before hand and she rode much happier and willing. She also started to round and lift over her back which she’s really struggled with recently.

Shirley F

Verified Buyer: yes

★★★★★

I am very happy with the quality of this rug. The size and fit is good. Great value for money :-)

Kirsty G

Verified Buyer: yes

★★★★★

Put on our moody mare for half an hour then fitted her new bridle which took quite a bit of adjustment. To my amazement she stood happily for me to fiddle around which I put down to the rug as nothing else has had the same effect on her. Lightweight quality rug very impressed

Johanne C

Verified Buyer: yes

★★★★★

I love the Protechmasta range and this rug is great. I have a TB ex-race horse who gets a little tense. This rug makes him feel calm. I leave it in overnight as I exercise in the morning.

Lyn H

Verified Buyer: yes

★★★★★

This with and the veil has proved really helpful with my spooky youngster

Sarah W

Verified Buyer: yes

★★★★★

Already have the protechmasta poll guard and he loved that and now he’s so relaxed to ride ... dressage was never his favourite discipline but had a great lesson after he’d worn it on the way and even my instructor commmented how well he was moving

sabrina d

Verified Buyer: yes

★★★★★

Good quality rug. Lightweight and breathable which makes perfect for horse like mine who always hot and rubs rugs. She has been wearing this for 12 hours a day and she not rubbed it once. Also very good design and fits perfectly around the chest. Very good value for money will be buying another for my pony.

Rachel H

Verified Buyer: yes

★★★★★

Great rug can’t wait to see the benefits for my tb

Leanne F

Verified Buyer: yes

★★★★★

Really nice rug, looks and feels good quality. Snug fit around the point of shoulders is my only minor complaint. If you’re undecided about sizing I.e. like my horse, depending on rug make, he may be say 6ft3 or 6ft6 then go up size

Angus C

Verified Buyer: yes

★★★★★

A super rug it works very well as an under rug in these temperatures not only keeping the horses warm but also helping their muscles recover from work. Great quality and has been able to withstand the rough and tumble of a very playful 3-5 year old. Always the first thing I pack when we are going away.

Nancy R

Verified Buyer: yes

★★★★★

I had been searching the internet for a therapy system for my horse that was not only affordable but was quick, simple and effective to use. My horse can be stiff and tight through his back and as he lives out I needed something he could wear in the field under his rug. I already have a massage pad but being a busy working mum I don't always have the time to use so the protect masta works for me when I'm not even there! As a Mctimoney Practioner I know the importance of supporting muscle function for improved performance and so far this rug has done exactly that. My warm up time in the saddle has decreased and my horse is more forward and supple for the get go. Fantastic product at a great price! The sizing is just about right too.

Kirsty W

Verified Buyer: yes

★★★★★

Great product, the horses really like it and think it will be a valuable asset when I’m competing my endurance horses

Catherine S

Verified Buyer: yes

★★★★★

Georgie T

Verified Buyer: yes

★★★★★

My cold back TB wears this before exercise and I find he’s much happier for it, he also warms up a lot better because his muscles are better prepared. 4 stars because I agree with other reviews...the sizing needs updating as it is very snug across the chest, even my fine tb in his normal rug size is abit snug but the surcingle straps are as tight as possible.

Anonymous

Verified Buyer: yes

★★★★★

Hard to believe but after 48hrs of using this rug my horse was so much happier and supple around his lumbar region.

Anne-marie M

Verified Buyer: yes

★★★★★

Another great product from the protechmasta range looks smart and is well made. It is both practical and functional used for travelling horse, arrived at destination without being sweaty and stressed but instead relaxed and calm.

Natalie J

Verified Buyer: yes

★★★★★

Fantastic rugs! My showjumpers each have one and they feel fantastic in them. Much calmer and more supple. Love them and love the range of products, have just bought a saddle cloth too!

Amanda W

Verified Buyer: yes

★★★★★

Was sceptical about this rug, but it’s had some good reviews. I needed a new wicking rug so thought I’d give this a go, with any destressing properties a bonus. I have to say I’m impressed so far, my boy definitely seemed more relaxed travelling and was more supple to start with. Very pleased!

Guest

Verified Buyer: yes

★★★★★

Lovely and fits well

Joanne J

Verified Buyer: yes

★★★★★

Absolutely adore this rug , once worn my normally stressed mare was more interested in eating out of her haynet rather than pacing box and shrieking to her mates outside as is normal If left in . I Always have had to leave a friend in box beside her but not any more . So so useful a rug .

Anonymous

Verified Buyer: yes

★★★★★

Fantastic fit and looks really good quality. I used this rug for the first time today on Bean who has been turned out for a fortnight. Usually first time in the stable she doesn't box walk but box runs screaming her head off but today just stood ate her lunch with no shenanigans, so that's a thumbs up for the protechmaster and it's relaxing properties, onwards and upwards and already planning the protechmaster poll gaurd.

Tina B

Verified Buyer: yes

★★★★★

These rugs are fabulous! I used before riding and also travelling. They do seem to help my mare to relax and warm up her muscles. They also wash very well.

Anonymous

Verified Buyer: yes

★★★★★

6’3” fits my 15.1hh welsh cob nicely. Not had a chance to try it yet but looks nice and was much lighter in weight than I thought it would be so far so good

Elaine A

Verified Buyer: yes

★★★★★

Used it on both my horses, and each time they’ve had it on they have become visibly relaxed.

Emma H

Verified Buyer: yes

★★★★★

Very good quality and fit , horse seems happier after wearing it, very pleased with purchase.

Kathy A

Verified Buyer: yes

★★★★★

I would have given this gorgeous rug 5* but I've had to buy a chest expander for my mare's 6ft rug. It's a generous rug apart from in the chest and if I had left it on her without supervision would have torn the first time when as it is VERY snug in the chest. She's a short coupled warmblood x section D and the rug is a little on the generous side for her with the exception of the chest. Possibly 6'3 would be ok for the chest but would be far too big everywhere else. Other than that this is a lovely rug, big fan of the Protechmasta range. My only issue was the problems I had with Sagepay which meant I paid twice. This compounded my first experience ordering from the One Club when there was an issue with PayPal where again money was taken from my account and no acknowledgments (and no goods received). I had to chase this and ended up cancelling my order and getting a refund. I won't be renewing my One Club membership when it expires.

GERALDINE W

Verified Buyer: yes

★★★★★

Recently purchased a rug for my boy. It has been on my wish list for a while. Each time I've used it he is very relaxed to ride. To the point that I think I can stop his calmer

Anonymous

Verified Buyer: yes

★★★★★

Absolutely love the protechmasta products. Our pony is a bit hyper and as well as all of the other benefits the rug offers it has an incredible calming effect that is almost instant! It is bizarre but fantastic.

Johanne P

Verified Buyer: yes

★★★★★

Bobkat is so much more loose and relaxed before and after work thanks to the Protechmasta rug!

Jessica W

Verified Buyer: yes

★★★★★

Really helps to keep my geldings back loose and relaxed. Suffers from kissing spines and after using for only a week he’s a different horse to ride! Only down side is those with more baroque horses with bigger chests/necks is that it is a snug fit in front. But him also having a short back means I can’t go up a size for a bigger chest. Could do with XL sizes!

Anonymous

Verified Buyer: yes

★★★★★

Fantastic product. I use this prior to travelling my stallion who can often rear and be unsettled in the wagon. I put this on along with the poll pad for 30-40 mins before and he travels much better and happily eats his hay. Also use before and after work and had amazing results. Much more focused, free movement and supple. Had my back specialist check him recently after 12 months and needed no treatment as we use this most days.

Guest

Verified Buyer: yes

★★★★★

Mandy

Verified Buyer: yes

★★★★★

This is the second rug I've purchased. I've been so impressed with the positive effect on my new horse, this one is for my veteran!

Penny H

Verified Buyer: yes

★★★★★

Brought this rug for my warm blood mare, traveling and before and after work, she is excitable and l am hoping this will ease her tension a little, very good fit, looks smart, very pleased with the product.

Angela H

Verified Buyer: yes

★★★★★

Very pleased with purchase. Bought for my TB who has spent the winter with various strains and aches after being silly in the field with his friends in the wet conditions. Despite being 20 this year he still thinks he is a 4 year old when playing and then suffers afterwards. Noticed a difference from the first day of using, noticeably less stiff and felt looser when riding. Only had the rug a few days but so far so good and a lovely fit too. So pleased that it is doing what it is advertised to do for my horse. Will start saving for the stable version next and in the meantime will order the dog version for my elderly JRT,

lyndsey H

Verified Buyer: yes

★★★★★

I don't normally buy into hype but I decided to try this rug and didn't expect to see such a difference! Wow I wish I had bought one months ago! Horse went from sweaty,tense and anxious to calm dry and relaxed in 15 mins . I can't wait to use it again p

Anonymous

Verified Buyer: yes

★★★★★

Size Guide

Horse Rugs

UK (imperial)	Length (cm) Relates to A to B	Back Seam (cm) Relates to C to D	Height (Hands)
3ft 3"	100	65	<10
3ft 6"	105	70	<10
3ft 9"	115	75	<10
4ft	120	80	10-10.2
4ft 3"	130	85	10.2-11
4ft 6"	140	90	11-11.2
4ft 9"	145	95	11.2-12.2
5ft	150	100	12.2-13.2
5ft 3"	160	110	13.2-14
5ft 6"	170	115	14-14.2
5ft 9"	175	125	14.2-15.2
6ft	180	130	15.2-16
6ft 3"	190	140	16-16.2
6ft 6"	200	145	16.2-16.3
6ft 9"	205	155	16.3-17
7ft	210	160	17-17.2
7ft 3"	220	165	17.2-18
7ft 6"	230	170	>18

Care Guide

How should I wash my Masta cooler/fleece rug?

You can choose to take your Masta cooler or fleece rug to a professional rug cleaning service that has the specialist equipment required, and follow the instructions on the care label, washing the rug individually at a cool temperature on a gentle cycle using non-biological soap.

If you do need to wash your rug at home, we would suggest following the below steps to prolong the life of your rug and for it to perform at its best: always use a machine that is large enough to comfortably hold the rug and cool wash on a gentle cycle. Rugs can be damaged if they are crammed into a washing machine.

For more in depth instructions, here's a step-by-step guide on how to clean your Masta cooler/fleece rug:

What you need:

Soft brush or sticky lint roller: a soft brush or lint roller to remove dirt and hair
Protective wash bag (optional): help keep your washing machine hair free
Non-biological soap: use non-bio soap to wash your rug
Washine machine: wash your cooler/fleece rug at a cool temperature

Steps:

Remove excess dirt: remove as much excess dirt and hair from the rug as possible with a soft brush or sticky lint roller.
Put rug in protective wash bag and fully enclose: use a protective wash bag if you have one to help prevent snagging and to keep your washing machine hair free.
Close or remove straps: close all straps and make sure velcro fastenings are covered/closed. If possible, we would suggest removing all straps or fastenings that are able to be removed prior to washing.
Wash in washing machine: machine wash at a cool temperature using non-biological soap. Washing in high temperatures will cause damage to the fabrics.
Wash on its own: always wash your fleece/cooler rug individually to help prevent any damage to the rug.
Dry properly: make sure you dry the fleece/cooler rug naturally away from direct heat. DO NOT TUMBLE DRY.
Reshape the rug: reshape the rug whilst damp.
Storage: once fully dried, store in a cool, dry place.

Delivery & Returns

PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience.

Our delivery estimates are based on orders placed before 2pm for Harry Hall brands stocked in our website. If you order on a weekend or a Bank Holiday, your order will be dispatched on the next working day.

UK Orders placed after 2pm on a Friday will be despatched the following Monday.

During peak or busy periods and for orders despatched for our third party brands, please anticipate deliveries may take a little longer then the estimates below.

Please ensure you order by the following dates for estimated Christmas Delivery:

The cut-off for predicted pre-Christmas delivery on Personalisation orders is 3rd December. General orders fulfilled by HarryHall.com we recommend not later than 20th December for standard postage options.

The below table shows variations in cut-off date by brand:

BRAND	UK MAINLAND CUT OFF
HARRY HALL / MASTA	20th DECEMBER
PERSONALISED PRODUCTS	3rd DECEMBER
DRIMEE	15th DECEMBER (1st DECEMBER FOR SOLARIUMS)
BLUE CHIP	17th DECEMBER
ARC	20th DECEMBER
EPIONY*	19th DECEMBER
HUNTER & MUCK BOOT COMPANY	18th DECEMBER
HOTLINE	18th DECEMBER
HOGGS OF FIFE	16th DECEMBER
HY EQUESTRIAN	16th DECEMBER
SUPREME PRODUCTS	16th DECEMBER

Orders after this date will commence shipping again from 27th December.
*Epiony orders after 19th December will commence shipping from 7th January.

Personalised Products

All personalised orders are subject to a £4.95 delivery charge, will be shipped separately and delivered to you within 14-21 working days.

Personalisation orders are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.

Personalisation orders are non-returnable.

Our recommended cut-off for pre-Christmas delivery on Personalisation orders is 3rd December.

Partner Brands

We showcase many partner brands on our website, most are not available for delivery outside of mainland Britain (excludes Northern Ireland, Scottish Highlands & Channel Islands) or are eligible for our One Club Premium / Next Working Day Service. If you would like to check on a particular product, please contact our Customer Service team.

Our own brands are Harry Hall, Masta, Protechmasta, Caldene, Mastacare & Woofmasta.

Bespoke Orders

Please refer to the individual products for delivery estimates of bespoke orders.

Delivery Options

Please note as of the 1st January 2021 all consumer parcels shipping out of the UK may be subject to additional VAT, Customs and Duty charges.

All delivery times are estimated based on standard orders for Harry Hall branded products and we can not guarantee they will be universal for all orders.

For all delivery times and costs please refer to the table of estimates below:

Service	Delivery times	Cut off	Cost
One Club Premium Next Day GB Service - *Excludes: partner brands (is not Harry Hall, Masta, Cottage Craft and Caldene), personalised items and non-UK mainland addresses.	1-2 working days	2pm (Mon-Thurs only)	£3.95
One Club Gold Members Free GB Mainland Delivery	3-5 working days	2pm (Mon-Thur)	FREE
Free GB Mainland Delivery over £50 for One Club Bronze members	3-5 working days	2pm (Mon-Thur)	FREE
Free GB Mainland Delivery over £75 for non-members	3-5 working days	2pm	FREE
GB Mainland	3-5 working days	2pm	£5.95
GB Mainland Next Day (Bronze and Non-Members - *Excludes: partner brands (is not Harry Hall, Masta, Cottage Craft and Caldene), personalised items and non-UK mainland addresses.)	1-2 working days	2pm (Mon-Thurs only)	£7.95
Northern Ireland, Republic of Island and Scottish Highlands and Islands *Excluded from Gold membership free delivery	3-5 working days	2pm	£10.95
Austria, Belgium, Czechia, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland - £150 minimum order value	2-4 working days	2pm U.K. Time	£17.95
Denmark, Estonia - £150 minimum order value	2-4 working days	2pm U.K. Time	£19.95
Finland, Norway, Romania - £150 minimum order value	2-4 working days	2pm U.K. Time	£25.95
USA, Australia and other locations - £150 minimum order value	Contact us for a quote	-	-

Please contact us for delivery quotes for any country not listed above. If you have any issues getting a quote automatically at checkout, please contact our customer service team to help retrieve a shipping quote for you order.

*Excludes: partner brands, personalised items and addresses outside of mainland Britain. Partner brands are those not in the Harry Hall, Masta, Mastacare, Protechmasta, Cottage Craft, Woofmasta and Caldene ranges.

Unless otherwise stated, standard GB or UK delivery charges refer to mainland England, Scotland and Wales only (excludes Northern Ireland, Scottish Highlands and Islands, Channel Islands or other surcharged postcodes).

Harry Hall Returns Policy

*Returns for Christmas gifting will be extended until the 14^th Jan 2024 with a proof of purchase, on orders from 18^th November.

We offer a 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund.

Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. Postage fees will not be refunded under the consumer rights act 2015.

Returns from customers not a member of the One Club require the postage to be paid for - this will be deducted from the refund.

Please note we do not arrange product exchanges and recommend that customers place a new order for any products or different sizes online after following the returns process below.

Orders cannot be cancelled after payment and must be returned after despatch using the standard returns process.
Once an order has been placed, no amends can be made to the order.

How to return your item(s):

For guest checkouts and non-members:

Repackage your item using the bag it was delivered in where possible.
Enter your order number and email address at harryhall.com/returns
Select the items to be returned, submit the reasons for return and use our returns label (this will incur a £3.56 charge deducted from your refund).
Follow the instructions in your return email confirmation to post your return.

For One Club members (free returns for Gold, Platinum and Bronze members):

Enter your order number and email address at harryhall.com/returns
Select the product to be returned and the return reason and submit the request.
Your label containing a QR code will sent to you by email. You can either print the label and attach to the parcel yourself, or download and take the digital version of your label to the post office on your mobile device where they will scan the QR code and print for you.
Repackage your item using the bag it was delivered in where possible.
Take your package to your nearest Post Office. Remember to ask for a proof of return receipt.

Receiving refunds:

Once we receive your returned items, you should be refunded within 10 working days - please be aware this process can take up to 14 days during our peak periods. We will send you an email to confirm when the refund has been processed.

One Club Members will not be charged for the cost of return delivery - please note that non-members and guest checkouts will have the cost of the return postage deducted from their refund.

Faulty items:

All our stock is inspected to ensure it meets the incredibly high standards we have in place. Please accept our apologies if your item is faulty. You can request a refund using our online Returns Portal at harryhall.com/returns and selecting 'Faulty' as the reason for return. Please also upload images detailing the fault during this process.

Returning from outside the UK:

Please use the returns process form at harryhall.com/returns

You will need to cover the cost of your return's postage. We recommend you obtain proof of postage.

Who covers the cost of returning my items?

If you are a One Club member the cost of returning your items is free when you use our harryhall.com/returns.

If are not a One Club member, the cost of the postage label to return your item will be deducted from your refund.

Returning a horse rug:

If you have purchased a rug, when trying it on, please ensure your horse is clean and try it on with a thin sheet underneath. We are unable to accept returns that are dirty with mud, dust or horsehair due to hygiene reasons.

Returning a dog coat:

All dog coats to be eligible for a refund must be returned in their original condition; free from dog hair, not been washed or brushed. Please take extra care when trying the coat by making sure the dog is clean and using a towel or cloth to prevent hair and smells sticking to the coat. We are unable to accept returns that are dirty with mud, dust or hair due to hygiene reasons.

Bundles and Free Gift Returns:

For a full refund, please ensure all items from the bundle deal or free gift promotion are returned. If discounted items are returned meaning that the original promotion conditions are no longer met, the cost of the discount or free gift will be charged to the order.
Partial bundle returns will be refunded pro rata.
Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
Free gifts are not refundable on their own.