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Mastacare Extra Strength Equestrian Fly Spray Repellent 500ml

Name: Mastacare Extra Strength Equestrian Fly Spray Repellent 500ml
Brand: Mastacare
SKU: MC7430-NC
Price: 7.95 GBP
Availability: InStock

Offer price £7.95

RRP £9.95

★★★★★

148 Reviews

In stock

Only %1 left

SKU

MC7430-NC

Mastacare Extra Strength Fly Spray Repellent contains Citriodiol, a clinically proven insect repellent that is naturally and sustainably sourced.

Citronella Horse Fly Spray

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Details

Mastacare Extra Strength Fly Spray Repellent gives your horse long-lasting protection from flies, biting insects and midges. Water-based formula makes it non-greasy. Contains a scientific blend of natural insect repellents making this ideal for sensitive horses. DEET free.

Great for summer months
Long-lasting formula
Contains Citriodiol nature's most effective insect repellent
Known for keeping flies and biting insects at bay
A highly scented blend of natural essential oils

Active ingredient Citriodiol 0.8% w/w. Lemon Eucalyptus and Chrysanthemum oils.

Instructions for use:
Spray evenly 18ml of product per square metre of coat. Avoid contact with broken skin, eyes, nostrils & mouth. Patch test for 24 hours prior to initial use.

Ingredients:
Active ingredient Citriodiol 0.8% w/w. Lemon Eucalyptus and Chrysanthemum oils.

Returns will only be accepted on unopened items and must be in their original packaging & with an unbroken seal.

Citronella Horse Fly Spray

Reviews

Tracy B

Verified Buyer: yes

★★★★★

Lovely smell and conditions the coat without being sticky residue. Seems to be one of the most effective I've used.

Fiona W

Verified Buyer: yes

★★★★★

Does what it is supposed to do

Susan I

Verified Buyer: yes

★★★★★

Seems to work well.

Andrea

Verified Buyer: yes

★★★★★

This is the 2yr buying very good. The horses Don’t mind the smell

Layla

Verified Buyer: yes

★★★★★

Ann W

Verified Buyer: yes

★★★★★

Good value and smells great- think it works too 🤪👍🏻🏇❤️

julie c

Verified Buyer: yes

★★★★★

Very strong smelling, let's hope the lies don't like it!

Caroline Y

Verified Buyer: yes

★★★★★

Seems to work reasonably well.

Paula M

Verified Buyer: yes

★★★★★

Good fly spray and conditions there coat at the same time leaving it soft and smooth

Lorna S

Verified Buyer: yes

★★★★★

Seems to do the trick

Siobhann R

Verified Buyer: yes

★★★★★

Great value, long lasting smell

Freda B

Verified Buyer: yes

★★★★★

Good stuff

samantha T

Verified Buyer: yes

★★★★★

Good value

Hannah A

Verified Buyer: yes

★★★★★

I always use this fly spray, brilliant price and always keeps the flies away! Lasts and smells great!

Beverley P

Verified Buyer: yes

★★★★★

Victoria H

Verified Buyer: yes

★★★★★

Great. Works brilliantly for my pony.

Danielle V

Verified Buyer: yes

★★★★★

Amanda S

Verified Buyer: yes

★★★★★

Keep the fly away and strong smell which it help

Georgina G

Verified Buyer: yes

★★★★★

Does the job, depends on the mood of the flies whether they want to bother my horse or not.... Smells nice, doesnt last that long when outside but if sprayed in the stable

Alexandra T

Verified Buyer: yes

★★★★★

I think he's been bitten less with this on.

Rachael C

Verified Buyer: yes

★★★★★

Worked well so far. Fairly long lasting too. Another great product

Helen G

Verified Buyer: yes

★★★★★

Great cost effective product to keep those pesky flies away

Mrs J

Verified Buyer: yes

★★★★★

Good product reasonable 0rice

Lynda M

Verified Buyer: yes

★★★★★

A very good fly repellent and leaves coat mane and tail lovely and soft.

Andrea

Verified Buyer: yes

★★★★★

I have had up too 5 cans it’s very good best up to now

nicole w

Verified Buyer: yes

★★★★★

Tracy B

Verified Buyer: yes

★★★★★

Love the smell and seems to help my boy's repell the flys,I've used it for a few years now.

Penny V

Verified Buyer: yes

★★★★★

Very handy spray bottle, I bought the refill as well, fly repellent works well enough

Kay S

Verified Buyer: yes

★★★★★

Great stuff at a decent price.

Anonymous

Verified Buyer: yes

★★★★★

Keeps the flys away 👍🏻

Anonymous

Verified Buyer: yes

★★★★★

Lovely smell, does the job

Carol C

Verified Buyer: yes

★★★★★

Spray seems to be one of the best I have used so far. The 3 for 2 is great value for money

Gemma H

Verified Buyer: yes

★★★★★

DEBORAH R

Verified Buyer: yes

★★★★★

Working well at the moment . Good value on 3for 2

Rebecca W

Verified Buyer: yes

★★★★★

While I was plaiting the other day my horses legs were constantly being irritated by flys, after spraying with the Mastacare Extra Strength Spray I can honestly say he didn't have one near him again.

Leah W

Verified Buyer: yes

★★★★★

Much cheaper than other brands and does a decent job! Also like the fact it seems to be quite conditioning too and leaves coats silky soft.

Kevin L

Verified Buyer: yes

★★★★★

Fly spry excellent

Victoria H

Verified Buyer: yes

★★★★★

Very strong smell seems to be working for my mare who suffers badly with fly bites

Anonymous

Verified Buyer: yes

★★★★★

What a great product for the money, with others on our yard purchasing after seeing it used!

Caprice B

Verified Buyer: yes

★★★★★

Did the job, kept the worst of the flies away and was fine to use on my and my horses.

Elizabeth N

Verified Buyer: yes

★★★★★

So happy with this product that I have ordered more. Good value for money and smells nice. Service and delivery exceeded my expectations.

Claudine R

Verified Buyer: yes

★★★★★

Good value fly spray.

A B

Verified Buyer: yes

★★★★★

I find this spray very effective and light, would highly recommend.

Lynn W

Verified Buyer: yes

★★★★★

Good even spray and seems to be effective.

Jeanette J

Verified Buyer: yes

★★★★★

Marina G

Verified Buyer: yes

★★★★★

Great value on 3 for 2!

Kim

Verified Buyer: yes

★★★★★

Actually works!!!

Nicola S

Verified Buyer: yes

★★★★★

Excellent product does what it says

Helen G

Verified Buyer: yes

★★★★★

Only used it once but seemed to be very effective. Super price.

Karen C

Verified Buyer: yes

★★★★★

Works really well for a very reasonable price

Tracy B

Verified Buyer: yes

★★★★★

Love the smell and great to use

Emma J

Verified Buyer: yes

★★★★★

Works well and smells great! Highly recommend :)

Emma J

Verified Buyer: yes

★★★★★

Works well and smells great! Highly recommend!

Elizabeth L

Verified Buyer: yes

★★★★★

Long lasting and kind on the pocket.

Elizabeth L

Verified Buyer: yes

★★★★★

Long lasting and kind on the pocket.

Deborah T

Verified Buyer: yes

★★★★★

Good if you get enough on. Nice quiet spray. Good price

Val G

Verified Buyer: yes

★★★★★

I love this fly repellent. It smells great and leaves my horse's coat smooth and shiny. Certainly helps keep the flies away too.

Frances G

Verified Buyer: yes

★★★★★

Smells great & really works

Amy M

Verified Buyer: yes

★★★★★

Effective and smells nice too

Bradley M

Verified Buyer: yes

★★★★★

Great price and smells nice, seems to be working on my mare where others I have tried don’t do anything. Good value for money and service from Harry Hall

Lesley D

Verified Buyer: yes

★★★★★

Only used for short periods bu seems to work.

Nerys T

Verified Buyer: yes

★★★★★

Great fly spray especially for the price. Horses aren’t bothered by the smell as not strong chemical smell. Effects appear to last a while too.

Val G

Verified Buyer: yes

★★★★★

This fly repellent smells great, deters the flies and leaves my horse with a shiny, smooth coat. Really like it.

Ann W

Verified Buyer: yes

★★★★★

Great product at a good price-smells great and seems to work with the flies

Anita C

Verified Buyer: yes

★★★★★

This is the 3rd bottle I have had, excellent fly repellent, great value, lovely scent, would recommend.

Ann W

Verified Buyer: yes

★★★★★

Smells great and does keep the flys away

Emma J

Verified Buyer: yes

★★★★★

Works well and great value

Emma J

Verified Buyer: yes

★★★★★

Works well and good value.

Ann W

Verified Buyer: yes

★★★★★

Smells great and works on the flies Great price too

Ann W

Verified Buyer: yes

★★★★★

Smells great and works on the flies Great price too

Debra M

Verified Buyer: yes

★★★★★

Fantastic

Debra M

Verified Buyer: yes

★★★★★

Amazing

Anita C

Verified Buyer: yes

★★★★★

Excellent. Does what it says on the tin. Lovely smell and lasts a lot longer than other more expensive brands. Will definitely be buying again. Would highly recommend, goes a long way and is very reasonable and no adverse reaction from my delicate ginger ninja.

Anita C

Verified Buyer: yes

★★★★★

Joyce B

Verified Buyer: yes

★★★★★

I always buy this fly repellent as it works well and smells nice, I'm starting to stock up for this summer to get ahead of the flies but later will also buy the 500ml which is even better value

Joanne B

Verified Buyer: yes

★★★★★

I don't usually rate fly spray, as they're all pretty expensive & generally quite rubbish, but I have to give this stuff credit, the price was reasonable, it smells lovely & kept my pair of idiots pretty much unbothered by flies all day. I went to order more, but they had sold out and I've not seen them on the site since :( Will keep looking!

Sian T

Verified Buyer: yes

★★★★★

Good product which does as it says it does 🙂

heather G

Verified Buyer: yes

★★★★★

Haven't used it, waiting for when the flies come out in force!

Lynne H

Verified Buyer: yes

★★★★★

Lynne H

Verified Buyer: yes

★★★★★

Carole M

Verified Buyer: yes

★★★★★

Very pleased - good wide spray and gives my horse's coat a silky finish and tangle free mane and tail, which is an excellent extra.

kay t

Verified Buyer: yes

★★★★★

Fairly good with a nice smell.

kay t

Verified Buyer: yes

★★★★★

It did stop the flies from biting. I sprayed it on my fly veil before riding but halfway round flies were landing on it, maybe I needed to spray a bit more on. It’s the nicest smelling fly spray that I’ve used.

Jeanette J

Verified Buyer: yes

★★★★★

Good value fly spray that actually works

kay t

Verified Buyer: yes

★★★★★

Fairly good with a nice smell.

kay t

Verified Buyer: yes

★★★★★

kay t

Verified Buyer: yes

★★★★★

kay t

Verified Buyer: yes

★★★★★

Fairly good with a nice smell.

Emma J

Verified Buyer: yes

★★★★★

Effective, smells great and leaves the coat feeling soft.

Emma J

Verified Buyer: yes

★★★★★

Effective, smells lovely and leaves the coat feeling soft.

Anonymous

Verified Buyer: yes

★★★★★

Love the fly repellent. Leaves the coat really smooth and shiny as well. Great smell.

Leanne H

Verified Buyer: yes

★★★★★

Great fly repellent, I use this on my horse who is a fly magnet because he does like to lie in his own mess. The flies soon disappear when spraying this. Only thing for us is that the bottle can make an odd noise on occasion which does startle my boy.

Sarah P

Verified Buyer: yes

★★★★★

The best fly spray by far, no sticky fur and flies hate it.

Leanne G

Verified Buyer: yes

★★★★★

Fantastic product 1 of the best fly repellents I have used.

mollie m

Verified Buyer: yes

★★★★★

mollie m

Verified Buyer: yes

★★★★★

Anonymous

Verified Buyer: yes

★★★★★

Lovely smell, effective with midges. Not used it in horse fly season yet. Left the coat lovely and soft.

Guest

Verified Buyer: yes

★★★★★

The best fly repellent I have ever used

Becky P

Verified Buyer: yes

★★★★★

Smells pleasant Hopefully flys won’t like it!

Amanda W

Verified Buyer: yes

★★★★★

Good value, smells ok and definitely repels the flies, it’s a good buy too which helps

Georgina W

Verified Buyer: yes

★★★★★

Effective at repelling most flies and smells lovely.

Alison B

Verified Buyer: yes

★★★★★

Works well, only need a small amount to cover a large area.

Jacqueline B

Verified Buyer: yes

★★★★★

Very good stuff works a treat x

Elizabeth L

Verified Buyer: yes

★★★★★

Used last year worked a treat

Elizabeth L

Verified Buyer: yes

★★★★★

Used last year worked a treat

Alison B

Verified Buyer: yes

★★★★★

Natural products and the smell is not offensive better than chemicals

Guest

Verified Buyer: yes

★★★★★

Leaves my sensitive Tb very shiny and midgy free.

Guest

Verified Buyer: yes

★★★★★

Leaves my sensitive Tb very shiny and midgy free

Jillian D

Verified Buyer: yes

★★★★★

Great smell and lasts for hours. The horses don't like some of the smells of fly sprays and try to avoid it but not this one. They stand happily to be sprayed and it keeps the flies at bay.

Helen N

Verified Buyer: yes

★★★★★

Great price, not used yet... but smells lovely

Helen N

Verified Buyer: yes

★★★★★

Great price, not used yet... but smells lovely

Leeann M

Verified Buyer: yes

★★★★★

Anonymous

Verified Buyer: yes

★★★★★

Great Fly repellent. Nice scent and seems to keep flies at bay. Nice even coverage from spray bottle.

Elizabeth S

Verified Buyer: yes

★★★★★

As above

Elizabeth S

Verified Buyer: yes

★★★★★

The nicest scented fly spray I have ever used. so good I ordered another 2 bottles of it. HIGHLY recommend this produce

Sarah N

Verified Buyer: yes

★★★★★

Used for first time yesterday. Smells lovely. Good value but not had chance to see results yet

Ruth P

Verified Buyer: yes

★★★★★

This smells amazing, has a very soft spray sound and feel so ideal for any horses that don't like spray. Fab fly repellent

Guest

Verified Buyer: yes

★★★★★

I have to use a sponge as my mare hates sprays, but this does the job & leaves her coat beautifully shiny. Sprayed some through her tail, which she will allow, it left her thick cob tail very easy to brush; bit of a bonus!

Victoria W

Verified Buyer: yes

★★★★★

Was really pleased and surprised considering the price compared to other fly products out there. It worked, smelt great and left there coats really soft! Would definitely buy again!

Jacqueline P

Verified Buyer: yes

★★★★★

Does the job well, smells nice, easy application

Rachel A

Verified Buyer: yes

★★★★★

Smells lovely and definitely seems to keep the flies at bay.

Lynda S

Verified Buyer: yes

★★★★★

Great product, really works

Anne-marie M

Verified Buyer: yes

★★★★★

Very effective fly repellent. Keeps flys at bay.

Anne-marie M

Verified Buyer: yes

★★★★★

Excellent product keeps flys at bay and is long lasting.

Antoinette W

Verified Buyer: yes

★★★★★

This fly spray has a very pleasant smell and really does reduce the dreaded flys and only need to use it once a day instead of twice . It’s made with natural essential oil which also soothes the skin and relaxes the horse as we all know fly really stresses the horses out and it’s nice to have a spray bottle that don’t run down your wrist as you stray and you get a choice of spray in a mist or straight line . I also love that you can buy 2 at a reduced price .

Joanne F

Verified Buyer: yes

★★★★★

Good repellent for flies, but leaves a white powdery residue if horse sweats..

Kimberley L

Verified Buyer: yes

★★★★★

A fabulous fly spray.

Elizabeth L

Verified Buyer: yes

★★★★★

Flies hate which is great and I like it because it smells nice.

Elizabeth L

Verified Buyer: yes

★★★★★

Flies hate which is great and I like it because it smells nice.

Kerry F

Verified Buyer: yes

★★★★★

This is my second year of using this fly repellent

Anonymous

Verified Buyer: yes

★★★★★

Great natural fly repellent, with good robust sprayer ..

Anonymous

Verified Buyer: yes

★★★★★

Love this fly spray. Smells great and keeps the flies away whilst leaving the horses coat super shiny! Great product at a great price

Guest

Verified Buyer: yes

★★★★★

Zoie C

Verified Buyer: yes

★★★★★

love love LOVE this fly spray and so does the pony, super strong, smells great and keeps those pesky bugs a bay

Anonymous

Verified Buyer: yes

★★★★★

Does the job it’s required to do

Anonymous

Verified Buyer: yes

★★★★★

I don't know how effective it is as a fly repellent, but my horse doesn't seem to be too plagued with them and it smells lovely and leaves her coat smooth and shiny

Anonymous

Verified Buyer: yes

★★★★★

Have only just started to use it, but hoping it will help keep the flies at bay.

Anonymous

Verified Buyer: yes

★★★★★

So far the fly spray seems to be working well. Nice strong citronella smell.

Anonymous

Verified Buyer: yes

★★★★★

Really works!! Great product will buy again

Anonymous

Verified Buyer: yes

★★★★★

Tracey P

Verified Buyer: yes

★★★★★

Really good, best one I've found so far.

Lorna C

Verified Buyer: yes

★★★★★

Smells nice and kept the flies away on a 12 mile hack.

Anonymous

Verified Buyer: yes

★★★★★

The best fly spray around

Anonymous

Verified Buyer: yes

★★★★★

The best fly spray around

Tracy J

Verified Buyer: yes

★★★★★

Very happy and it helped keep the fly away from my horse

Jason S

Verified Buyer: yes

★★★★★

Excellent fly spray. Highly recommend.

Sarah L

Verified Buyer: yes

★★★★★

Great product, not had any issues with flies so far with this. Definitely does its job

Anne-Marie V

Verified Buyer: yes

★★★★★

Smells lovely and works well

Delivery & Returns

PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience.

Our delivery estimates are based on orders placed before 2pm for Harry Hall brands stocked in our website. If you order on a weekend or a Bank Holiday, your order will be dispatched on the next working day.

UK Orders placed after 2pm on a Friday will be despatched the following Monday.

During peak or busy periods and for orders despatched for our third party brands, please anticipate deliveries may take a little longer then the estimates below.

Please ensure you order by the following dates for estimated Christmas Delivery:

The cut-off for predicted pre-Christmas delivery on Personalisation orders is 3rd December. General orders fulfilled by HarryHall.com we recommend not later than 20th December for standard postage options.

The below table shows variations in cut-off date by brand:

BRAND	UK MAINLAND CUT OFF
HARRY HALL / MASTA	20th DECEMBER
PERSONALISED PRODUCTS	3rd DECEMBER
DRIMEE	15th DECEMBER (1st DECEMBER FOR SOLARIUMS)
BLUE CHIP	17th DECEMBER
ARC	20th DECEMBER
EPIONY	19th DECEMBER
HUNTER & MUCK BOOT COMPANY	18th DECEMBER
HOTLINE	18th DECEMBER
HOGGS OF FIFE	16th DECEMBER
HY EQUESTRIAN	16th DECEMBER
SUPREME PRODUCTS	16th DECEMBER

Orders after this date will commence shipping again from 27th December.

Personalised Products

All personalised orders are subject to a £4.95 delivery charge, will be shipped separately and delivered to you within 14-21 working days.

Personalisation orders are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.

Personalisation orders are non-returnable.

Our recommended cut-off for pre-Christmas delivery on Personalisation orders is 3rd December.

Partner Brands

We showcase many partner brands on our website, most are not available for delivery outside of mainland Britain (excludes Northern Ireland, Scottish Highlands & Channel Islands) or are eligible for our One Club Premium / Next Working Day Service. If you would like to check on a particular product, please contact our Customer Service team.

Our own brands are Harry Hall, Masta, Protechmasta, Caldene, Mastacare & Woofmasta.

Bespoke Orders

Please refer to the individual products for delivery estimates of bespoke orders.

Delivery Options

Please note as of the 1st January 2021 all consumer parcels shipping out of the UK may be subject to additional VAT, Customs and Duty charges.

All delivery times are estimated based on standard orders for Harry Hall branded products and we can not guarantee they will be universal for all orders.

For all delivery times and costs please refer to the table of estimates below:

Service	Delivery times	Cut off	Cost
One Club Premium Next Day GB Service - *Excludes: partner brands (is not Harry Hall, Masta, Cottage Craft and Caldene), personalised items and non-UK mainland addresses.	1-2 working days	2pm (Mon-Thurs only)	£3.95
One Club Gold Members Free GB Mainland Delivery	3-5 working days	2pm (Mon-Thur)	FREE
Free GB Mainland Delivery over £50 for One Club Bronze members	3-5 working days	2pm (Mon-Thur)	FREE
Free GB Mainland Delivery over £75 for non-members	3-5 working days	2pm	FREE
GB Mainland	3-5 working days	2pm	£5.95
GB Mainland Next Day (Bronze and Non-Members - *Excludes: partner brands (is not Harry Hall, Masta, Cottage Craft and Caldene), personalised items and non-UK mainland addresses.)	1-2 working days	2pm (Mon-Thurs only)	£7.95
Northern Ireland, Republic of Island and Scottish Highlands and Islands *Excluded from Gold membership free delivery	3-5 working days	2pm	£10.95
Austria, Belgium, Czechia, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland - £150 minimum order value	2-4 working days	2pm U.K. Time	£17.95
Denmark, Estonia - £150 minimum order value	2-4 working days	2pm U.K. Time	£19.95
Finland, Norway, Romania - £150 minimum order value	2-4 working days	2pm U.K. Time	£25.95
USA, Australia and other locations - £150 minimum order value	Contact us for a quote	-	-

Please contact us for delivery quotes for any country not listed above. If you have any issues getting a quote automatically at checkout, please contact our customer service team to help retrieve a shipping quote for you order.

*Excludes: partner brands, personalised items and addresses outside of mainland Britain. Partner brands are those not in the Harry Hall, Masta, Mastacare, Protechmasta, Cottage Craft, Woofmasta and Caldene ranges.

Unless otherwise stated, standard GB or UK delivery charges refer to mainland England, Scotland and Wales only (excludes Northern Ireland, Scottish Highlands and Islands, Channel Islands or other surcharged postcodes).

Harry Hall Returns Policy

*Returns for Christmas gifting will be extended until the 14^th Jan 2024 with a proof of purchase, on orders from 18^th November.

We offer a 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund.

Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. Postage fees will not be refunded under the consumer rights act 2015.

Returns from customers not a member of the One Club require the postage to be paid for - this will be deducted from the refund.

Please note we do not arrange product exchanges and recommend that customers place a new order for any products or different sizes online after following the returns process below.

Orders cannot be cancelled after payment and must be returned after despatch using the standard returns process.
Once an order has been placed, no amends can be made to the order.

How to return your item(s):

For guest checkouts and non-members:

Repackage your item using the bag it was delivered in where possible.
Enter your order number and email address at harryhall.com/returns
Select the items to be returned, submit the reasons for return and use our returns label (this will incur a £3.56 charge deducted from your refund).
Follow the instructions in your return email confirmation to post your return.

For One Club members (free returns for Gold, Platinum and Bronze members):

Enter your order number and email address at harryhall.com/returns
Select the product to be returned and the return reason and submit the request.
Your label containing a QR code will sent to you by email. You can either print the label and attach to the parcel yourself, or download and take the digital version of your label to the post office on your mobile device where they will scan the QR code and print for you.
Repackage your item using the bag it was delivered in where possible.
Take your package to your nearest Post Office. Remember to ask for a proof of return receipt.

Receiving refunds:

Once we receive your returned items, you should be refunded within 10 working days - please be aware this process can take up to 14 days during our peak periods. We will send you an email to confirm when the refund has been processed.

One Club Members will not be charged for the cost of return delivery - please note that non-members and guest checkouts will have the cost of the return postage deducted from their refund.

Faulty items:

All our stock is inspected to ensure it meets the incredibly high standards we have in place. Please accept our apologies if your item is faulty. You can request a refund using our online Returns Portal at harryhall.com/returns and selecting 'Faulty' as the reason for return. Please also upload images detailing the fault during this process.

Returning from outside the UK:

Please use the returns process form at harryhall.com/returns

You will need to cover the cost of your return's postage. We recommend you obtain proof of postage.

Who covers the cost of returning my items?

If you are a One Club member the cost of returning your items is free when you use our harryhall.com/returns.

If are not a One Club member, the cost of the postage label to return your item will be deducted from your refund.

Returning a horse rug:

If you have purchased a rug, when trying it on, please ensure your horse is clean and try it on with a thin sheet underneath. We are unable to accept returns that are dirty with mud, dust or horsehair due to hygiene reasons.

Returning a dog coat:

All dog coats to be eligible for a refund must be returned in their original condition; free from dog hair, not been washed or brushed. Please take extra care when trying the coat by making sure the dog is clean and using a towel or cloth to prevent hair and smells sticking to the coat. We are unable to accept returns that are dirty with mud, dust or hair due to hygiene reasons.

Bundles and Free Gift Returns:

For a full refund, please ensure all items from the bundle deal or free gift promotion are returned. If discounted items are returned meaning that the original promotion conditions are no longer met, the cost of the discount or free gift will be charged to the order.
Partial bundle returns will be refunded pro rata.
Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
Free gifts are not refundable on their own.