Premier Performance Horse Calming Cookies (8 PIECES)

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PP0001-NC

Calming Cookies contain an innovative and unique formula that helps your horse to stay calm, focused and confident without affecting their ability to perform. Pack of 8 cookies.

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Calming Cookies are ideal for horses during any stressful situations that may cause anxiety, stress or fear such as clinics, competitions, clipping, hunting, farrier, box rest, training, loading, traveling and hacking. A powerful combination of herbs and amino acids, calming cookies are lovingly made by hand in small batches. Doesn't sedate or effect gait, takes the edge off but not the sparkle. Competition safe and contain no prohibited substances.

L-Tyrosine is the active ingredient used to produce the neurotransmitter Serotonin. Serotonin is considered to be a natural mood stabilizer. It can help towards providing a more focused and confident horse. L- Arginine is the active ingredient used by the body to change into nitric oxide (NO). Nitric oxide is a powerful neurotransmitter. As Nitric Oxide levels becomes greater it can help to deliver the amino acids quicker.

Instructions for Use: Administer one Calming Cookie, leave 30-45 minutes then proceed as normal. Lasts 3-4 hours and can be topped up every 3 hours. Can be fed for 2-3 consecutive days to build up levels. Up to 6 Calming Cookies can be given in a day.

Calming Cookies are completely natural, every horse is different and will metabolise at different rates as well as having pre-existing levels of serotonin. So some horses may benefit from one Calming Cookie the night before the event, one in the morning and one about 45 mins before and some horses may benefit from more than one at a time.

Store in a cool dry place.

Ingredients: Soy Flour NGMO, Flax Organic, L-Tyrosine, L- Arginine, Molasses, Himalayan Salt, Iron, Vitamin C, Vitamin E, Zeolite, Turmeric Organic, Zinc, Lecithin, Vitamin B5 (D-Calcium Pantothenate), Vitamin B6 (Pyridoxine ), Vitamin B1 (Thiamine), Vitamin B12 (Methycobalamin), Vitamin B3 (Niacinamide Crystalline), Vitamin B2 (Riboflavin)
Does not contain valerian, magnesium or tryptophan.
Contains no fillers, binders or any known prohibited substances as defined by the FEI.
Contains molasses so not recommended for horses sensitive to sugar, not suitable for horses with EMS or Laminitis.

Nutritional analysis:
Total Oil  7.42%
Sodium  0.46%
Crude Protein 18.70%
Crude Fibre 0.70%
Crude Ash 6.00%
Moisture 12.30%

4.5
10 Reviews

Kat E

Verified Buyer: yes

Seem to be effective and my horse takes them easily

Elizabeth L

Verified Buyer: yes

Tried on a young horse and they worked well, easy to feed to him.

Anonymous

Verified Buyer: yes

Takes the edge off when dealing with a stressful situation such as clipping.

Sharon W

Verified Buyer: yes

Good product, I would prefer if a larger size pack was available from this site.

Pauline M

Verified Buyer: yes

Absolute must for my mare. They have been a real game changer

Sharon S

Verified Buyer: yes

Worked a treat just enough to take the edge off for a sole hack, without the cookie he won't go off the yard.

Karan T

Verified Buyer: yes

Great price and does what they say - easy to feed too,

Annette P

Verified Buyer: yes

They really work

Shannon K

Verified Buyer: yes

Fit for purpose without the chemicals, pony loves them and takes the edge off

Alexandra B

Verified Buyer: yes

These really do seem to work!

PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience.

Our delivery estimates are based on orders placed before 2pm. If you order on a weekend or a Bank Holiday, your order will be dispatched on the next working day.

UK Orders placed after 2pm on a Friday will be despatched the following Monday.

Personalised Products

All personalised orders are subject to a £4.95 delivery charge, will be shipped separately and delivered to you within 14 working days.

Personalisation orders are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.

Personalisation orders are non-returnable.

Our recommended cut-off for pre-Christmas delivery on Personalisation orders is 10th December.

Partner Brands

Products from the following brands will be fulfilled from partner suppliers and be shipped separately: ArcEquine, Blue Chip, Drimee Solariums, Epiony, HY Equestrian, Finer Equine, Finer Equine, Flexars, Hunter and The Original Muck Boot Co.

These brands are not available for delivery outside of the mainland Britain (excludes Northern Ireland, Scottish Highlands & Channel Islands) or our One Club Premium / Next Working Day Service.

Bespoke Orders

Please refer to the individual products for delivery estimates of bespoke orders.

Delivery Options

Please note as of the 1st January 2021 all consumer parcels shipping out of the UK may be subject to additional VAT, Customs and Duty charges.

For all delivery times and costs please refer to the table of estimates below:

Service

Delivery times

Cut off

Cost

One Club Premium Next Day GB Service -  *Excludes: partner brands, personalised items and non-UK mainland addresses.

1-2 working days

2pm (Mon-Thurs only)

£2.95

One Club Gold Members Free GB Mainland Delivery

3-5 working days

2pm (Mon-Thur)

FREE

Free GB Mainland Delivery over £50 for One Club Bronze members

3-5 working days

2pm (Mon-Thur)

FREE

Free GB Mainland Delivery over £75 for non-members

3-5 working days

2pm

FREE

GB Mainland

3-5 working days

2pm

£5.95

GB Mainland Next Day
(Bronze and Non-Members -  *Excludes: partner brands, personalised items and non-UK mainland addresses.)

1-2 working days

2pm (Mon-Thurs only)

£6.95

Northern Ireland

3-5 working days

2pm

£10.95

Highlands and Islands

3-5 working days

2pm

£10.95

Republic of Ireland

3-5 working days

2pm

£10.95

Austria - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Belgium - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Czech Republic - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Denmark - £150 minimum order value

2-4 working days

2pm U.K. Time

£19.95

Estonia - £150 minimum order value

2-4 working days

2pm U.K. Time

£19.95

Finland - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

France - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Germany- £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Italy - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Netherlands - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Norway - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

Poland - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Romania - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

Spain - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Sweden - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Switzerland - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

USA, Australia and other locations - £150 minimum order value

Contact us for a quote

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Please contact us for delivery quotes for any country not listed above. If you have any issues getting a quote automatically at checkout, please contact our customer service team to help retrieve a shipping quote for you order.

 *Excludes: partner brands, personalised items and addresses outside of mainland Britain. Partner brands are those not in the Harry Hall, Masta, Mastacare, Protechmasta, Cottage Craft, Woofmasta, Tottie and Caldene ranges.

Unless otherwise stated, standard GB or UK delivery charges refer to mainland England, Scotland and Wales only (excludes Northern Ireland, Scottish Highlands & Channel Islands).


Harry Hall Returns Policy

We offer a free 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund.

Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

Postage fees will not be refunded under the consumer rights act 2015. Returns from customers not a member of the One Club require the postage to be paid for - this will either be deducted from the refund if a returns label is selected or be covered by the customer.

Please note we do not arrange product exchanges and recommend that customers place a new order for any products or different sizes online after following the returns process below.

Orders cancelled after a successful payment may be subject to a £2.00 cancellation charge.

How to return your item(s):

For guest checkouts and non-members:

  1. Repackage your item using the bag it was delivered in where possible.
  2. Print and enclose your pick note or order confirmation.
  3. Enter your order number and email address at harryhall.com/returns
  4. Select the items to be returned, submit the reasons for return and whether to use our returns label or pay for your own.
  5. Follow the instructions in your return email confirmation to post your return. If you have chosen to pay for the postage to return the item make sure to obtain a proof or postage receipt.

For One Club members (free returns for Gold, Platinum and Bronze members):

  1. Enter your order number and email address at harryhall.com/returns
  2. Select the product to be returned and the return reason and submit the request.
  3. Your label containing a QR code will sent to you by email. You can either print the label and attach to the parcel yourself, or download and take the digital version of your label to the post office on your mobile device where they will scan the QR code and print for you.
  4. Repackage your item using the bag it was delivered in where possible.
  5. Take your package to your nearest Post Office. Remember to ask for a proof of return receipt.

 

Receiving refunds:

Once we receive your returned items, you should be refunded within 10 working days - please be aware this process can take up to 14 days during our peak periods. We will send you an email to confirm when the refund has been processed.

One Club Members will not be charged for the cost of return delivery - please note that non-members and guest checkouts will need to pay for the cost of delivering their return.

Faulty items:

All our stock is inspected to ensure it meets the incredibly high standards we have in place. Please accept our apologies if your item is faulty. You can request a refund using our online Returns Portal at harryhall.com/returns and selecting 'Faulty' as the reason for return. Please also upload images detailing the fault during this process.

Returning from outside the UK:

Please use the returns process form at harryhall.com/returns

You will need to cover the cost of your return's postage. We recommend you obtain proof of postage.

Who covers the cost of returning my items?

If you are a One Club member the cost of returning your items is free when you use our harryhall.com/returns.

If you require a refund and are not a One Club member you will need to pay for postage when returning the item.

Returning a horse rug:

If you have purchased a rug, when trying it on, please ensure your horse is clean and try it on with a thin sheet underneath. We are unable to accept returns that are dirty with mud, dust or horsehair due to hygiene reasons.

Returning a dog coat:

All dog coats to be eligible for a refund must be returned in their original condition; free from dog hair, not been washed or brushed. Please take extra care when trying the coat by making sure the dog is clean and using a towel or cloth to prevent hair and smells sticking to the coat. We are unable to accept returns that are dirty with mud, dust or hair due to hygiene reasons.

Bundles and Free Gift Returns:

  • For a full refund, please ensure all items from the bundle deal or free gift promotion are returned. If discounted items are returned meaning that the original promotion conditions are no longer met, the cost of the discount or free gift will be charged to the order.
  • Partial bundle returns will be refunded pro rata.
  • Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
  • Free gifts are not refundable on their own.

 

 


How can I contact your customer services team?

If you need to return your order we make every effort to try and make this process easy for you.

Email: contact@harryhall.com

Telephone:01274 711 011

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