Protechmasta Far Infrared Therapy Poll Guard

In stock
Only %1 left
SKU
MA5686-BK

The Protechmasta Far Infrared Therapy Poll Guard helps to relieve muscle tension and sensitivity behind the ears and over the poll area. Provides extra comfort for those more sensitive horses. Can be worn with a bridle or headcollar. 

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Key Features: 

  • Far Infrared Technology - FIR 
  • Ceramic infused lining 
  • Made from lightweight breathable materials 
  • Encourages a calmer more focused horse 
  • Helps to distribute pressure over the poll 
  • Hook and loop fastening 
  • Sits neatly under a bridle or headcollar  
  • Use all year round 

Protechmasta Far Infrared Therapy Poll Guard is designed to assist with relieving pressure over the poll. The ergonomic designed shape means this pad will fit under most bridles or headcollars, providing extra comfort over the poll area and behind the ears. Designed with a deeper section over the poll and sides of browband area to give added support and comfort where needed most. Fits under most bridle or headcollar headpieces and securely fasten in place using the adjustable hook and loop straps. The straps can be trimmed to size if required for a neater appearance. This poll guard is ideal to use when traveling as will add extra comfort and padding to a regular headcollar. The ceramic infused FIR lining can help to relive muscle tension and sensitivity over the poll area. 

 Question:  What is the Protechmasta range?

Answer: Far Infrared Technology - A naturalistic ceramic infused lining that emits a safe form of Far Infrared radiation, also known as Biogenetic Radiation, to the body, this is then reflected from the body creating a natural black body effect. Far infrared radiation is a natural process and is scientifically proven to assist blood circulation gently and safely, therefore, helping to reduce any swelling, ease muscle tension and support recovery and help in the prevention of injury.

Want to learn more about Protechmasta? Read the science behind the range here 

Frequently Asked Questions

Question: What is the difference between the faux fur poll guard and non faux fur poll guard? 
A: Both Protechmasta poll guards work to help relieve muscle tension and sensitivity behind the ears and over the poll area whilst also providing extra padding under the bridle/headcollar. Both poll pads are ergonomic in design covering between the ears and at the base of the skull. The only difference is the addition of the faux fur trim for added comfort on the faux fur trim option. 
 
Question: Will the poll guard fit my bridle with a wide headpiece/comfort style? 
A: The Poll guard has been designed to fit most conventional headpieces. The adjustable fastenings will adjust to approximately 6cm wide at the widest point, please measure the width of your headpiece to check it will fit if you are unsure. 
 
Question: Will the Protechmasta poll guard help with headshaking? 
A: We have had many reviews from our customers who have said the Protechmasta poll guard and fly veil products have helped with head shaking. 

Question: How do I attach the poll guard to the bridle?

Answer: The poll guard has three adjustable fastenings, so you can place under the headpiece of your bridle.

Question: Is the Bridle poll pad one size?

Answer: The Bridle poll pad comes in one size which will fit most horses. It is approximately 26cm long and 4.5cm wide with three adjustable fastenings.

Question: Will the poll guard fit my bridle with a wide headpiece/comfort style?.

Answer: The Poll guard has been designed to fit most conventional headpieces. The adjustable fastenings will adjust to 6.5cm wide at their widest point, please measure the width of your headpiece to check it will fit if you are unsure.

Question: What is the difference between the Protechmasta fly veil and the Protechmasta poll guard?

Answer: The Fly Veil covers the horses ears and a larger surface area over the poll and browband area and the ears are fully lined with protechmasta material. The Protechmasta poll guard is to designed to target the poll area and will help relieve muscle tension and sensitivity behind the ears and over the poll area. The poll guards offer slightly more padding under the bridle than the fly veil.

*DISCLAIMER* The Protechmasta products are not a replacement for professional medical advice or treatment. Consult your vet if you are unsure.  

*A black body is an object or organism (in this case the horse) that absorbs all FIR radiation that is placed upon it, (in this case the Far Infrared Radiating ceramics infused into the lining of the Protechmasta Poll Guard.) It then reflects this radiation back at the same frequency that has been generated by the initiating blackbody, the horse * 

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150 Reviews

Kate L

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Really great piece of equipment to aid comfort of a bridle

Anonymous

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Great value with discount, has definitely helped my mare with just a few uses

Elaine S

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This poll guard does exactly what it says, my pony is very sensitive on his poll & this helps immensely- good fit around my anatomical bridle & easy to get on & off for washing etc. really happy with this product.

Rebecca T

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A lot of good reviews. Yet to try and see results but a very tension holding gelding so excited to see results

Megan D

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Haven’t used for very long but can see a difference already

Anonymous

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Guest

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Brilliant on my mare. Works very well, always had a stiff poll and for years been having to warm up for 20 minutes before a decent school session but now nice and soft almost straight away! Highly recommend

Guest

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I have a VERY stressy 12h Welsh pony. I've literally spent hundreds of £££'s on calming supplements with no success. I've only used the Poll Guard twice, so still a bit early to be sure but both times (one lunging and one with my daughter riding), I have never seen the pony so relaxed! And this was after 6 weeks of Covid enforced rest, so I was expecting her to be on her toes. Looks promising so far

Esther B

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Love this product. I feel it supports my worried little gelding to feel a little bit more relaxed. Feel like he takes a breath, rather than tense the whole time.

Sheryl P

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I have been riding my mare in this for a week now. She is a prolific nodder and since riding with this and the nodding has almost totally gone! I'm a very happy customer so far!

Rhian G

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Really helps the tension in his poll

Guest

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My mare takes time to warm up, this helps. I used it on her head collar before completing and she was better through her poll. Time will tell but so far I'm pleased

Amanda W

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Popped the poll guard on my boys bridle as soon as I received it. The quality is great, it fits my micklem bridle perfectly which I was concerned about. Totally recommend pro tech masta items….great quality and value for money.

tracy b

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ive seen a difference with my horse from the 1st time i used it

Jane M

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Really good quality. It fits my anatomical bridle really well. Looks very smart and I do think my mare was less headshaky with it. Only ridden wiurh it once so will see how she is next time. I would recommend though. Really nice material and quality too.

CHLOE H

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We have a used this on a young mare you can at times become anxious and begins to head shake when she gets frustrated with her work. We have noticed a dramatic reduction in the head shaking, and this has been the only poll guard she has tolerated due to a more even distribution of pressure and the lightweight nature of the material. I suspect when she began to sweat around her bridle that she head shook even more, the guard also helps wick the sweat. Honestly very impressed in this product, especially the price

Molly P

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Brilliant piece of equipment. Wouldn’t be without it now! My boy is sensitive around his pill and this has made a massive difference in how he goes.

Tess B

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Chiropractor keeps mentioning horse has tension in poll area. Have used 4 times now and feels immediately more relaxed in training. Will be using for hacks too, impressed so far and will look at further products now.

Anonymous

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Hard to tell, but it seems to be effective at reducing poll sensitivity. My horse is fidgeting in the bridle less when ridden and less shy of having his ears touched.

tracie s

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This has definitely relieved some of my boys poll pressure with a lot less head shaking

Eilish L

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Fantastic fit, my horse is more relaxed through the poll and jaw. One very happy owner and horse

Melody D

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Horse loves it, works brilliantly. Really relax my ex racer that has sensitive ears/poll. Would recommend to anyone

Guest

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I have used the poll guard 3 times, for short schooling sessions, it seems to be helping but need to go on a hack before I really know. I usually buy size full, but read a review that they come up big. So I got a cob and it fits well, and was easy to fit.

Gill R

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I have to admit I bought the Protechmasta Infrared Poll Guard very sceptical that it would have any positive influence on my horse 's way of going. But from the first time of using it the muscle knots on one side of her neck disappeared, and her contact with the bit improved. Now it is a permanent part of my tack. However I do wish the Velcro tabs on the top of the headstall allowed for the greater width of modern comfort bridles.

Guest

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Great product

Carmel H

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Fits fine with my Horsemanship Saddlery comfort bridle. My mare definitely seems more comfortable and calm when using

Anonymous

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My little mare shakes her head. I’ve been using this for a couple of weeks, under head collar when in stable, being led on exercise and yesterday toward the end of a schooling session she came gently down onto the bit with a light contact. We didn’t push it for long and finished on a good note. Please note that she has had a new saddle fitted and also her back has been worked on by an osteopath.

Helen B

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The poll guard is of a good size and comfortable to the touch however when I went to fit it to my bridle the attachment strap in the middle wasn't long enough to fit around my headpiece . I had to buy a piece of velcro and extend it myself. I think because the ergonomic bridles have wider headpieces I would recommend that the poll guards are manufactured so the central piece of velcro can accomodate the wider headpiece. Apart from that all good.

kathryn l

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this item is fantastic. my pony seems tense usually when she is tacked up but I noticed with the infrared poll guard she gets more relaxed the longer she wears it. which makes her a bit easier to ride. I really would recommend this product

Paula C

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Arrived very quickly easy to fit thank you.x

Laurence R

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Perfect

Romy H

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The poll guard sits lovely under my anatomical bridle. Really helps with my headshaking gelding and he softens down a lot easier.

Sharon L

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My youngster is less anxious and more relaxed hacking Out using these

Guest

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Seems to have a calming effect on my horses, wouldn't ride without it now

Sarah C

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The Protechmasta Poll Guard - I travelled my mare with the Poll Guard on and she settled into her ridden work much quicker despite the gale force winds! Can highly recommend.

Joanne M

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Really good poll coverage, helps keep the headpiece and nose band strap in place with minimal pressure

Guest

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It really feels like it’s making a difference, she’s more relaxed when hacking out

Elizabeth B

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As above

Tamsin O

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Good quality product, easy to fit. Helps to relieve tension.

Claire E

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Good, product. I have a 16.3 full up warmblood and the full size is rather on the large size... Id recommend going a size smaller

Jane B

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It’s early days but so far we have been very pleased with this product- pony appears not to be throwing his head on downwards transitions from canter and gallop. He is known to have tension in the poll area.

Miriam R

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Not sure how well it works yet.. but fits comfortably.

Guest

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Zoe S

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So far seems to be helping relax my stressy mare

Emma T

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Excellent product and service

Anonymous

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Instant positive result from our mare who had held tension in poll and jaw despite padded headpiece. This has made a significant difference and am thrilled - Much happier and relaxed horse who takes the contact now more readily. Only hiccup came schooling when it was hot and she didn’t like having it then and shook her head...maybe something to just bear in mind in heat. Otherwise great product.

Anonymous

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Fits on bridle well and my horse seems softer in hand when ridden!

Pauline W

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Tricky to get on a figety horse, but once straightened, is nice and comfortable under the bridle.

Pauline W

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CAN BE A BIT TRICKY TO PUT ON IF YOU HAVE A FIDGETY HORSE, BUT ONCE STRAIGHTENED OUT, LOOKS AND FEELS COMFORTABLE FOR THE HORSE

nicola h

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Only used a couple of times so far but there is a difference on my daughter’s pony that Headshakes seems to be happier so far

Madeline L

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Lisa W

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Bought in conjunction with the Protechmasta bandages, and my thoroughbred has been much easier to settle down into work mode, he seems more focused! (Which I honestly didn’t think was possible!!)

Anonymous

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Love this poll guard! My horse headshakes a lot and it’s helped to calm her when she gets stressed.

n/a

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Couldn't live without this product now. I have a mare who can headshake when she gets excited or frustrated and since using the poll guard she has become so much more chilled out when I'm riding, we both absolutely love it!

A B

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Love the Protechmasta range and this is no exception

Charlotte B

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Absolutely amazing product, my usually extremely tense and stressy mare has become so much more relaxed and focused after just a week of using this poll pad. Could not recommend this enough for any horse of any age even just for use in the stable.

Anonymous

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The infrared poll guard completley felt like it focussed my horse, she worked better in an outline and her ears were very relaxed. A definite improvement for my girl. Loving the protechmaster range.

Rosie B

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This has made a real difference to my horse. She was very tight through her neck before using it. The knotted muscles at poll and in front of her withers have eased off considerably.

Anthea M

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My pony has responded really well to the Protechmasta poll guard I use it all the time

Alison H

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Great product, used for travelling

Trudi E

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My horse really likes it and sure it is helpful to her

Guest

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Used for the first time last week to travel to competition our mare was really chilled, excellent

Elizabeth L

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This is the second pair I have had of these. They are great they well and wash well. Highly recommend.

Elizabeth L

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Anonymous

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This poll guard is incredible. My horse's violent headshaking was so much better when using this product. I couldnt believe it

Anonymous

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This poll guard is incredible. My horse's violent headshaking was so much better when using this product. I couldnt believe it

nikkie m

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Fantastic product really helped our head shaking pony

nikkie m

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Fabulous product really made a difference to our head shaking pony

Rachael A

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I have a very stressy mare she gets anxious in many situations. After reading the review on these poll gaurd I purchased one and wow! Mare mare was calm and relaxed so much so I got on line and now ordered the infared fly veil too.

Angela S

Verified Buyer: yes

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Tried the protech masta poll guard on my sports cob. He previously was very head shakey. Noticed a difference straight away. Was more focused when schooling. Definitely a positive improvement

Angela S

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Tried the protech masta poll guard on my sports pony. He previously was very head shakey. Noticed a difference straight away. Was more focused when schooling. Definitely a positive improvement.

Anonymous

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Daughter’s pony is very spooky and since wearing this for a very short time he seems chilled

Teresa C

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Fits easily. My horse seemed to relax immediately it was fitted. He has been a headshaker during spring and summer for the past 3 years - appearing yo get worse each year. He has also appeared tight through the poll for as long as I've owned him. Headshakingg was significantly reduced during lungeing and riding whilst he was wearing the poll guard. Although this may possibly be a coincidence - I am very pleased with the product.

Teresa C

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Anonymous

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Anonymous

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Looks good ,only just started using it so got to wait to see if it works

Kelly S

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IFantastic has really helped calm and relax my horse.

Julie S

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We have a pig stabled at the end of arena been there since Christmas, given me a headache my lad hates it, first time using this with the saddle cloth no issues at all

Nicola H

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Purchased as I use the competition one for riding and I wanted one for travelling to help as have had success whilst riding.

Joanne K

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This is the 2nd 1 I’ve bought 4 a hot headed 4yr she now has 1 for traveling and 1 for ridden work it really does make a massive difference in her attitude when it’s on thanks

Karan T

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Love this item as did my mare she was so much more relaxed.

Helena W

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This poll Guard has a calming effect on nervous horses that has to be seen and experienced to be believed

Angela P

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Early days but our mare seems to like the addition of the pole guard. She is very sensitive in her pole so we are hoping this provides some comfort and improvement. Excellent service as always from Harry Hall, super quick delivery too.

Angela P

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Early days but our mare seems to like the addition of the pole guard. She is very sensitive in her pole so we are hoping this provides some comfort and improvement. Excellent service as always from Harry Hall, super quick delivery too.

Anonymous

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Anonymous

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Haven’t been using the poll guard very long but I can already notice a difference with my boy. Excellent product

Bryony H

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Used this for my horse who needed a long journey to a specialist vet 4.5 hours away. He doesn't travel very well usually but had a really good and relaxed journey! Not had a chance to use it more than that yet.

Bryony H

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Used this for my horse who needed a long journey to a specialist vet 4.5 hours away. He doesn't travel very well usually but had a really good and relaxed journey! Not had a chance to use it more than that yet.

Jessica W

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Really helps to relax my anxious horse when we are schooling. His poll is much more supple with it on too!

Joanne K

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I was very unsure how this works all I can say is this poll guard I’ve only had 5 days has changed my 4 year olds temperament for the better will definitely be buying more of the range

Angela H

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Have the rug already so the poll guard is another great idea especially as my TB is currently getting a bit tight near the poll. Good quality and hoping it works as well as the rug.

Leah C

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Well made, quality item, easy to use. One of my mini ponies has an old neck injury and this is helping with stiffness, along with his usual massages. He also seems more relaxed since wearing this a few hours a day.

Anonymous

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After having 10 months of back problems, feel this item should be used with the saddle pad or rug as I’m sure my horse is definitely benefiting from these items, thanks.

Anonymous

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Really help settle my thoroughbred mare who always shook her head when riding. Now she even rides in an outline!

Catriona T

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Well fitted and true to size, was a bit spectical as to whether this would work or not but has certainly made a difference for my girl. Defo recommend.

Amanda M

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I bought this as my horse has poll issues and throws his head around especially when doing circling work in the school. It seemed a reasonable price and had good reviews so I thought it was worth a try. So far so good as I have noticed much less head throwing. Hoping this continues.

Anonymous

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Excellent item really relaxes my horse when ridden . Fast delivery .

Olivia W

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I have used this on my horse’s leather head collar for travelling and staying away at competitions. It fits well and he has always been happy and relaxed. I’ve recommended it to friends who have anxious and uptight horses.

Frances H

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Great product

rosie m

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Great product very well made and my horse is very happy in it, I am looking forward to seeing the long term health benefits.

Elaine A

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Fits nicely under the bridle. Not sure if it works yet as horse is only a baby.

Julia N

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Hi I got this to try for my TB/WB mare who is quite anxious. She is green and I am bringing her back into work. I bought the cob size as she has a fine small head. It fits great and I do think she has been better with less signs of evasion around the head and neck areas and appearing more relaxed.

Anonymous

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Would 100% recommend relaxed my ex racer.

Anonymous

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Amazing product, relaxed my ex racer and made her Flat work training loads better

Dawn W

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Bought this one for a friends horse & another happy horse x

Dawn W

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Very pleased & my boy is a lot happier x

Anonymous

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I use this with the rug for travelling my horse as he can get upset when travelling. Using this before and during travelling keeps him calm and relaxed. I also use this for ridden work. He has quite a high head carraige and can be easily distracted being a stallion. When he has this on, he softens and lowers much easier and quicker along with being more focused on his job.

Guest

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Only used a couple of times so far, however I’m really impressed, the head tossing appears to have stopped and my horse isn’t snatching the reins out of my hands as much. Long may it continue!

georgina h

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Excellent service and delivery, I honestly don't know how it works but what a difference it has made to my very tense mare even while she's just stood in stable, she's far more relaxed

Feppy M

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Just started with these, however the more stressful of the two seems to be a little more chilled so keeping fingers crossed for an good ongoing result!

Karen R

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My horse has always done a bit of head shaking when turning for home. I wasn’t sure if this would work, but being a Harry hall club member with the money off, I thought it was worth a try. One word AMAZING!! First time on and only 4 tiny nods, 2nd time even better. Great product.

Nikki B

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This has made a massive and amazing difference to my daughters pony!!!! He is so much more relaxed now when riding and to handle on the ground in his bridle with this on

Guest

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Perfect fit and works amazingly on my horse who continually head shakes when ridden and stopped as soon as I used this product

Guest

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This product is amazing, my horse always head shakes when ridden but has completely stopped since using this product

Guest

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Guest

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gaynor T

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gaynor T

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★★★★★
Amazing, my mare felt very relaxed and a different horse. On flat work, her stride felt so much longer, and she had more bend. I'm thinking of buying another for my little mare, who just hacks out on a lead reign, mainly for comfort, and to help her relax.

Guest

Verified Buyer: yes

★★★★★
★★★★★
I bought this for my high energy show jumper who generally works very upright and is quite busy. Within 10 minutes of putting it on him he had gone to sleep. I competed on the weekend and it definitely seemed to make a difference in the ring. I'm not sure what it does or how but he jumped well and seemed more relaxed in the ring.

sarah w

Verified Buyer: yes

★★★★★
★★★★★
This is great, its taken all of the pressure of our horses poll, she is much more relaxed and is listening to us . Can't thank you enough and its just what her chiropractor recommend

Leann F

Verified Buyer: yes

★★★★★
★★★★★
First use today. My horse is normally forever scratching her head. First ride, out with this fitted and no scratching. Fingers crossed this has helped. Fits very well and looks smart.

Guest

Verified Buyer: yes

★★★★★
★★★★★
Nice looking lightweight poll guard. Fits well on bridles and headcollars and stays in place. Works well on my anxious horse. Helps with headshaking.

Guest

Verified Buyer: yes

★★★★★
★★★★★
Just love this range of products, the poll guard makes a big difference to my sensitive warmblood. He much calmer and more focused.

Anonymous

Verified Buyer: yes

★★★★★
★★★★★
Good quality item. Used on head collar not used for riding yet therefore can’t comment on any benefits seen so far.

Claire W

Verified Buyer: yes

★★★★★
★★★★★
Lovely fit, yet to be impressed by the other reviews of easing tension but I do have a very busy youngster!

Claire W

Verified Buyer: yes

★★★★★
★★★★★
Lovely fit well made product.

Guest

Verified Buyer: yes

★★★★★
★★★★★
After purchasing this my 24 year old TB is calmer and lots more focused. He has always mouthed his bit, but this has all but stopped. I will definitely be purchased the rest of this range thank u xx

Jen G

Verified Buyer: yes

★★★★★
★★★★★
Love the Protechmasta range! Definitely helps my mare relax!

Anonymous

Verified Buyer: yes

★★★★★
★★★★★
I was quite sceptical about this actually working but first time in it my pony instantly relaxed almost, like she was relieved! Great item look forward to continue riding in it :)

Anonymous

Verified Buyer: yes

★★★★★
★★★★★
I was quite sceptical about this actually working but first time in it my pony instantly relaxed almost, like she was relieved! Great item look forward to continue riding in it :)

Jackie

Verified Buyer: yes

★★★★★
★★★★★
WOW! Only used this the once so far to travel my daughters 'highly strung T/B' eventer the BE100 at Stratford Hill (June 16 2018). Normally he is difficult to get on but to our utter amazement she was able to get on straight away, he stood still and did not walk around and around the mounting block like he usually does and he did not try to tank off before she was fully on board! He is always very tense in Dressage but this time was much more relaxed so hoping for better scores in the future! The only change to our normal routine was wearing the Protechmasta Poll Guard on the 1 hour and 45 mins journey to the event. Very excited to be using this product and seeing our much loved boy a lot calmer and less stressed! Will update our progress as the season develops! A big thanks to Masta for developing this wonderful, natural product and to Harry Hall One Club for offering at such a fantastic price!

Guest

Verified Buyer: yes

★★★★★
★★★★★
What sorcery is this?! Amazed at how quickly it worked with my rather highly strung TB ex racehorse, who is known to suffer from a lot of tension thru his poll. He relaxed literally within minutes of my putting it on him, even happily allowing me to touch the top of his neck (normally a definite no no!) After moving yards recently, he was very unsettled when in his stable, and would box walk constantly. Since i started using the poll guard, he has begun to lay down in his stable, and be generally more settled. Can't recommend highly enough!

Nikki S

Verified Buyer: yes

★★★★★
★★★★★
I have only used this once so far but I purchased it after having success with the protechmasta fly veil. So far he seems much calmer and more comfortable

Clare H

Verified Buyer: yes

★★★★★
★★★★★
Thought this product worked a dream with my youngster. She's stopped messing with her mouth now and seems more relaxed in her neck and head. Would recommend to anyone.

Sara M

Verified Buyer: yes

★★★★★
★★★★★

Anonymous

Verified Buyer: yes

★★★★★
★★★★★
Sizing comes up big - ordered cob size and use on 14.2 native and 16.2 wb. I've not used it enough to comment on it's efficacy so hence 4 stars.

Anonymous

Verified Buyer: yes

★★★★★
★★★★★
Great. My girl travelled in it to her event Saturday. Was loads more settled in her dressage test

Guest

Verified Buyer: yes

★★★★★
★★★★★
Great fit and seems very comfortable for my pony. Highly recommend to keep your horse nice and calm and comfortable

Guest

Verified Buyer: yes

★★★★★
★★★★★
Just starting to use the poll guard satisfied up to now

Guest

Verified Buyer: yes

★★★★★
★★★★★
I have only been using the Protechmaster poll guard for a couple of days, but I have seen a tremendous improvement in my pony. He has been diagnosed with trigeminal neuralgia which is such a debilitating condition, but he seems very very happy working whilst using the protechmasta poll guard. I will post a comparison video in a few days.

Anonymous

Verified Buyer: yes

★★★★★
★★★★★
quick friendly service

Guest

Verified Buyer: yes

★★★★★
★★★★★
So far seems to help minimise head shaking and keep my horse more relaxed and comfortable

Anonymous

Verified Buyer: yes

★★★★★
★★★★★
I have to say I can see an improvement, a more relaxed mare !

Guest

Verified Buyer: yes

★★★★★
★★★★★
I purchased the poll guard for my hot sensitive dressage mare to make her less tense and more supple. The poll guard has worked wonders in the school and out hacking. I would definitely recommend this product.

Donna B

Verified Buyer: yes

★★★★★
★★★★★
Lovely item fast delivery

Abbey B

Verified Buyer: yes

★★★★★
★★★★★
amazing quality and speedy delivery.great product

Abbey B

Verified Buyer: yes

★★★★★
★★★★★
amazing product and a bargain prize being a member of Harry hall.makes a difference to my sensitive mare too

Carly D

Verified Buyer: yes

★★★★★
★★★★★
Great product seems to help my ex racer! Great service from Harry hall

Elaine L

Verified Buyer: yes

★★★★★
★★★★★
My pony has stopped the head shaking and appears much happier

Anonymous

Verified Buyer: yes

★★★★★
★★★★★
Use it under the bridle for daily work. Does seem to have had a positive affect on relaxation through the pole. Would love to see a competition legal one that fits a Fairfax bridle.

Protechmasta Poll Guard | Size Guide

A

B

Pony

12 cm

38 cm

Cob

14 cm

44 cm

Full

17 cm

51 cm

XFull

19 cm

54 cm


PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience.

Our delivery estimates are based on orders placed before 2pm for Harry Hall brands stocked in our website. If you order on a weekend or a Bank Holiday, your order will be dispatched on the next working day.

UK Orders placed after 2pm on a Friday will be despatched the following Monday.

During peak or busy periods and for orders despatched for our third party brands, please anticipate deliveries may take a little longer then the estimates below.

Please ensure you order by the following dates for estimated Christmas Delivery:

The cut-off for predicted pre-Christmas delivery on Personalisation orders is 3rd December. General orders fulfilled by HarryHall.com we recommend not later than 20th December for standard postage options.

The below table shows variations in cut-off date by brand:

BRAND UK MAINLAND CUT OFF
HARRY HALL / MASTA 20th DECEMBER
PERSONALISED PRODUCTS 3rd DECEMBER
DRIMEE 15th DECEMBER (1st DECEMBER FOR SOLARIUMS)
BLUE CHIP 17th DECEMBER
ARC 20th DECEMBER
EPIONY 19th DECEMBER
HUNTER & MUCK BOOT COMPANY 18th DECEMBER
HOTLINE 18th DECEMBER

Orders after this date will commence shipping again from 27th December.

 

Personalised Products

All personalised orders are subject to a £4.95 delivery charge, will be shipped separately and delivered to you within 14-21 working days.

Personalisation orders are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.

Personalisation orders are non-returnable.

Our recommended cut-off for pre-Christmas delivery on Personalisation orders is 3rd December.

Partner Brands

We showcase many partner brands on our website, most are not available for delivery outside of mainland Britain (excludes Northern Ireland, Scottish Highlands & Channel Islands) or are eligible for our One Club Premium / Next Working Day Service. If you would like to check on a particular product, please contact our Customer Service team.

Our own brands are Harry Hall, Masta, Protechmasta, Caldene, Mastacare & Woofmasta.

Bespoke Orders

Please refer to the individual products for delivery estimates of bespoke orders.

Delivery Options

Please note as of the 1st January 2021 all consumer parcels shipping out of the UK may be subject to additional VAT, Customs and Duty charges.

All delivery times are estimated based on standard orders for Harry Hall branded products and we can not guarantee they will be universal for all orders.

For all delivery times and costs please refer to the table of estimates below:

Service

Delivery times

Cut off

Cost

One Club Premium Next Day GB Service -  *Excludes: partner brands (is not Harry Hall, Masta, Cottage Craft and Caldene), personalised items and non-UK mainland addresses.

1-2 working days

2pm (Mon-Thurs only)

£3.95

One Club Gold Members Free GB Mainland Delivery

3-5 working days

2pm (Mon-Thur)

FREE

Free GB Mainland Delivery over £50 for One Club Bronze members

3-5 working days

2pm (Mon-Thur)

FREE

Free GB Mainland Delivery over £75 for non-members

3-5 working days

2pm

FREE

GB Mainland

3-5 working days

2pm

£5.95

GB Mainland Next Day
(Bronze and Non-Members -  *Excludes: partner brands (is not Harry Hall, Masta, Cottage Craft and Caldene), personalised items and non-UK mainland addresses.)

1-2 working days

2pm (Mon-Thurs only)

£7.95

Northern Ireland, Republic of Island and Scottish Highlands and Islands

*Excluded from Gold membership free delivery

3-5 working days

2pm

£10.95

Austria, Belgium, Czechia, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland  - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Denmark, Estonia - £150 minimum order value

2-4 working days

2pm U.K. Time

£19.95

Finland, Norway, Romania - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

USA, Australia and other locations - £150 minimum order value

Contact us for a quote

-

-

 

Please contact us for delivery quotes for any country not listed above. If you have any issues getting a quote automatically at checkout, please contact our customer service team to help retrieve a shipping quote for you order.

*Excludes: partner brands, personalised items and addresses outside of mainland Britain. Partner brands are those not in the Harry Hall, Masta, Mastacare, Protechmasta, Cottage Craft, Woofmasta and Caldene ranges.

Unless otherwise stated, standard GB or UK delivery charges refer to mainland England, Scotland and Wales only (excludes Northern Ireland, Scottish Highlands and Islands, Channel Islands or other surcharged postcodes).


Harry Hall Returns Policy

*Returns for Christmas gifting will be extended until the 14th Jan 2024 with a proof of purchase, on orders from 18th November.

We offer a 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund.

Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. Postage fees will not be refunded under the consumer rights act 2015.

Returns from customers not a member of the One Club require the postage to be paid for - this will be deducted from the refund. 

Please note we do not arrange product exchanges and recommend that customers place a new order for any products or different sizes online after following the returns process below.

Orders cannot be cancelled after payment and must be returned after despatch using the standard returns process.
Once an order has been placed, no amends can be made to the order.

How to return your item(s):

For guest checkouts and non-members:

  1. Repackage your item using the bag it was delivered in where possible.
  2. Enter your order number and email address at harryhall.com/returns
  3. Select the items to be returned, submit the reasons for return and use our returns label (this will incur a £3.56 charge deducted from your refund).
  4. Follow the instructions in your return email confirmation to post your return. 

For One Club members (free returns for Gold, Platinum and Bronze members):

  1. Enter your order number and email address at harryhall.com/returns
  2. Select the product to be returned and the return reason and submit the request.
  3. Your label containing a QR code will sent to you by email. You can either print the label and attach to the parcel yourself, or download and take the digital version of your label to the post office on your mobile device where they will scan the QR code and print for you.
  4. Repackage your item using the bag it was delivered in where possible.
  5. Take your package to your nearest Post Office. Remember to ask for a proof of return receipt.

 

Receiving refunds:

Once we receive your returned items, you should be refunded within 10 working days - please be aware this process can take up to 14 days during our peak periods. We will send you an email to confirm when the refund has been processed.

One Club Members will not be charged for the cost of return delivery - please note that non-members and guest checkouts will have the cost of the return postage deducted from their refund.

Faulty items:

All our stock is inspected to ensure it meets the incredibly high standards we have in place. Please accept our apologies if your item is faulty. You can request a refund using our online Returns Portal at harryhall.com/returns and selecting 'Faulty' as the reason for return. Please also upload images detailing the fault during this process.

Returning from outside the UK:

Please use the returns process form at harryhall.com/returns

You will need to cover the cost of your return's postage. We recommend you obtain proof of postage.

Who covers the cost of returning my items?

If you are a One Club member the cost of returning your items is free when you use our harryhall.com/returns.

If are not a One Club member, the cost of the postage label to return your item will be deducted from your refund.

Returning a horse rug:

If you have purchased a rug, when trying it on, please ensure your horse is clean and try it on with a thin sheet underneath. We are unable to accept returns that are dirty with mud, dust or horsehair due to hygiene reasons.

Returning a dog coat:

All dog coats to be eligible for a refund must be returned in their original condition; free from dog hair, not been washed or brushed. Please take extra care when trying the coat by making sure the dog is clean and using a towel or cloth to prevent hair and smells sticking to the coat. We are unable to accept returns that are dirty with mud, dust or hair due to hygiene reasons.

Bundles and Free Gift Returns:

  • For a full refund, please ensure all items from the bundle deal or free gift promotion are returned. If discounted items are returned meaning that the original promotion conditions are no longer met, the cost of the discount or free gift will be charged to the order.
  • Partial bundle returns will be refunded pro rata.
  • Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
  • Free gifts are not refundable on their own.

 

 


How can I contact your customer services team?

If you need to return your order we make every effort to try and make this process easy for you.

Email: contact@harryhall.com

Telephone:01274 711 011

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