Protechmasta Therapy Cooler Rug Black

Sale Price £74.95
Was £169.00
74 Reviews
In stock
Only %1 left
SKU
MA5391-BK

Protechmasta Therapy Cooler Rug uses Far Infrared radiation which is a natural process and is scientifically proven to gently and safely assist blood circulation. Helping to support healthy joints, soft tissue, maintain healthy blood flow, ease muscle tension, support recovery and aid in helping keep structures and functions sound.

Not a One Club Gold or Platinum Member?

Get free UK delivery and returns and exclusive member benefits when you join.

Find out more

Far Infrared Technology 

A naturalistic ceramic infused lining that emits a safe form of Far Infrared radiation, also known as Biogenetic Radiation, to the horse's body, this is then reflected back from the horse's body creating a natural black body effect. Far Infrared radiation is a natural process and is scientifically proven to gently and safely assist blood circulation, therefore, helping to reduce any swelling, ease muscle tension and support recovery and help in the prevention of injury.

*A black body is an object or organism (in this case the horse) that absorbs all FIR radiation that is placed upon it, (in this case the Far Infrared Radiating ceramics infused into the lining of the Protechmasta Rug.) It then reflects this radiation back at the same frequency that has been generated by the initiating blackbody, the horse *

Key Features

  • Super wicking air mesh outer
  • Breathable and lightweight
  • Allows optimum airflow
  • Use all year round
  • Ceramic infused lining
  • Helps to regulate temperature
  • Single front chest strap and cross surcingles

Why Use Protechmasta Cooler Rug?
Assists circulation
Helps ease muscle tension
Helps to maintain healthy joints
Helps reduce swelling
Helps prepare muscles and tendons for exercise
Helps reduce muscle tightness after exercise

Independent clinical trials have shown the following results in horses wearing Protechmasta:

Pre exercise resting heart rate reduced relieving pre exercise stress and general anxiety.

Post exercise heart rate restored to resting rate quicker showing significantly improved recovery rates.

Skin surface temperature stabilised pre and post exercise as compared to the normal routine which showed temperature irregulation, sweating and heat stress, each of which is a performance prohibitor.

Inflammation reduced even after 30 minutes proving increased circulation and duly preventing potential injury.

Want to learn more? Click here for full details behind the science of our Protechmasta Range.





4.8
74 Reviews

Anonymous

Verified Buyer: yes

My horse loves it, he’s so chilled out when he’s wearing it and warms up so much quicker. I was sceptical about the rugs benefits but I’ve seen for myself now, I would certainly recommend it.

Fiona

Verified Buyer: yes

Recommended by chiropractor for veteran horse whose still in work. With dreadful weather lack of turn out has been a concern and this product is very efficient in reflecting heat generated from horse back onto soft tissues under the infra red panels. Also a very useful rug to prevent chills while horse is standing in and improved comfort over back area when tacking up. A really good value, useful item, smart enough for a travel cooler as well. Very pleased with this purchase.

Majella K

Verified Buyer: yes

As above comments.

Amanda H

Verified Buyer: yes

Great fit. Very versatile. Great as an under rug in this cold weather and for travelling.

Jane S

Verified Buyer: yes

Brilliant for everything ..this is my 2nd ..first had done good service so replaced!

Karen W

Verified Buyer: yes

Nichola B

Verified Buyer: yes

Fantastic product,I have seen a change un my horses already, thinking about getting a second one,highly recommend

Anonymous

Verified Buyer: yes

I love the wither design, takes a lot of pressure off.

Tanya P

Verified Buyer: yes

Good quality rug, highly recommend this for cooling them down. True to size so dont go bigger.

Jackie F

Verified Buyer: yes

Great rug I have the winter one to .my mare loves them .fit is good to

Lesley F

Verified Buyer: yes

Great rug, really good quality & fit looking forward to trying it out

Anonymous

Verified Buyer: yes

As described, nice quality rug

Karen B

Verified Buyer: yes

Brilliant rug. Wicking properties are great and my horse is very relaxed when wearing it.

Jody B

Verified Buyer: yes

Fantastic quality product that really works

Anonymous

Verified Buyer: yes

This rug fits well.

Emeline B

Verified Buyer: yes

A bit to short than expected, which makes the front difficult to attach. In the bright side, it feels perfectly underneath her turnout rug! I did also see the difference between before and after, her tendinitis is resorting much faster, her back feels stronger and in the overall, she looks happier! If I would buy it again, I’d change the size as it’s pretty annoying to attach, but would definitely buy it for its properties!

Micaela S

Verified Buyer: yes

Already have this rug for my other horse so thought I would treat the new one only fair - not really sure they make any massive difference tbh but I do think they help with temperature control

Guest

Verified Buyer: yes

great rug

Michael D

Verified Buyer: yes

The Protechmasta Therapy rug is excellent quality & fits really well, I have high withered TB & the cut at the front of the rug is perfect for him.

Donna M

Verified Buyer: yes

Fantastic as a cooler & also wonderful peace of mind to know my boy is also getting therapy at the same time!! Definitely recommend.

kathryn l

Verified Buyer: yes

this cooler rug is fantastic i put it on my pony half hour before exercise and she seems less stiff when she is ridden and more relaxed

Vicki L

Verified Buyer: yes

he's so much calmer and relaxed through his back after he has travelled to competitions in the warm up

Anonymous

Verified Buyer: yes

Amazing didn’t really expect much from my horse as he isn’t very stressful. I got it to help him relax his muscles. But he is very relaxed when he is wearing it so yes it does work

Kirsty H

Verified Buyer: yes

Highly recommend

Angus C

Verified Buyer: yes

This amazing, clever, rug works on all types of horses to help regulate their internal "thermometer". My PSG team horse (Tiny Tempur) had a real problem keeping warm and when discussing this with Masta they suggested I try the rug. I did - and Tiny hasn't been without it ever since (in fact it's been washed so many times I'm surprised it's still so smart!). The interesting thing is that the rug helps keep him cool in summer too. When we were way last summer competing in the Luxembourg CDI in 40degrees, he still wore it and kept cooler than most. Now, Masta have asked me to try the rug on my young horse (Jacob) with a very different metabolism. We've just been to Podium Potential Pathway training and Jacob wore it to travel in and then under a ProtechMasta stable rug when at the Squad Training. Everyone commented on how laid back and stress free this lovely young horse was on this big occasion. I'm convinced the technology works and plan to have a set of these rugs for each of my competition horses. Thanks Masta - great product.

Anonymous

Verified Buyer: yes

Good fit and seems to be helping our arthritic cob whilst he is stabled.

Anonymous

Verified Buyer: yes

Horse already notices a difference from first wear- really warms up muscles. Great for use while travelling to show.

Jennifer B

Verified Buyer: yes

This is a lovely rug and just as good as all the protechmaster range!

Zoe C

Verified Buyer: yes

Really pleased with this rug, my mare is slightly cold backed and is much improved if she wears this 20mins before I ride.

Maxine A

Verified Buyer: yes

My pony loves this rug, how do I know because I put this rug on him before a ride and after 15 mins he started to yawn and close his eyes , normally you get rubbed and he cant stand still ! He is quite tight in his back sometimes but by putting this on before and after a ride he is more relaxed than in a normal fleece rug I used to use.

A B

Verified Buyer: yes

Absolutely love this range and the rug is very smart

Jacquie F

Verified Buyer: yes

Thus rug fits my horses perfectly, I’m very sceptical with regard to therapy rugs but I can truly feel a difference in my gelding. Harry is known as HRH and this rug is certainly fit for him.

Sarah H

Verified Buyer: yes

Janine M

Verified Buyer: yes

Used it for the first time when I took the pony to camp last week. I used to travel and one night so far too soon to give an accurate review of the rug but it is very true to size.

Janine M

Verified Buyer: yes

Used it for the first time when I took the pony to camp last week. I used to travel and one night so far too soon to give an accurate review of the rug but it is very true to size.

Anonymous

Verified Buyer: yes

This rug really seems to work on my mare - she went to sleep whilst wearing it in the horsebox (she normally won’t stop stamping!) Only issue is it’s a little tight on her shoulders and she’s not big boned

mandy G

Verified Buyer: yes

Well made, great fit and looks good, early days, but my mare seems less stressed :)

Jenna G

Verified Buyer: yes

Noticed a difference with my mare within hours of wearing the rug on the first day. Rode the following day from her having it on 40 mins before hand and she rode much happier and willing. She also started to round and lift over her back which she’s really struggled with recently.

Shirley F

Verified Buyer: yes

I am very happy with the quality of this rug. The size and fit is good. Great value for money :-)

Kirsty G

Verified Buyer: yes

Put on our moody mare for half an hour then fitted her new bridle which took quite a bit of adjustment. To my amazement she stood happily for me to fiddle around which I put down to the rug as nothing else has had the same effect on her. Lightweight quality rug very impressed

Johanne C

Verified Buyer: yes

I love the Protechmasta range and this rug is great. I have a TB ex-race horse who gets a little tense. This rug makes him feel calm. I leave it in overnight as I exercise in the morning.

Lyn H

Verified Buyer: yes

This with and the veil has proved really helpful with my spooky youngster

Sarah W

Verified Buyer: yes

Already have the protechmasta poll guard and he loved that and now he’s so relaxed to ride ... dressage was never his favourite discipline but had a great lesson after he’d worn it on the way and even my instructor commmented how well he was moving

sabrina d

Verified Buyer: yes

Good quality rug. Lightweight and breathable which makes perfect for horse like mine who always hot and rubs rugs. She has been wearing this for 12 hours a day and she not rubbed it once. Also very good design and fits perfectly around the chest. Very good value for money will be buying another for my pony.

Rachel H

Verified Buyer: yes

Great rug can’t wait to see the benefits for my tb

Leanne F

Verified Buyer: yes

Really nice rug, looks and feels good quality. Snug fit around the point of shoulders is my only minor complaint. If you’re undecided about sizing I.e. like my horse, depending on rug make, he may be say 6ft3 or 6ft6 then go up size

Angus C

Verified Buyer: yes

A super rug it works very well as an under rug in these temperatures not only keeping the horses warm but also helping their muscles recover from work. Great quality and has been able to withstand the rough and tumble of a very playful 3-5 year old. Always the first thing I pack when we are going away.

Nancy R

Verified Buyer: yes

I had been searching the internet for a therapy system for my horse that was not only affordable but was quick, simple and effective to use. My horse can be stiff and tight through his back and as he lives out I needed something he could wear in the field under his rug. I already have a massage pad but being a busy working mum I don't always have the time to use so the protect masta works for me when I'm not even there! As a Mctimoney Practioner I know the importance of supporting muscle function for improved performance and so far this rug has done exactly that. My warm up time in the saddle has decreased and my horse is more forward and supple for the get go. Fantastic product at a great price! The sizing is just about right too.

Kirsty W

Verified Buyer: yes

Great product, the horses really like it and think it will be a valuable asset when I’m competing my endurance horses

Catherine S

Verified Buyer: yes

Georgie T

Verified Buyer: yes

My cold back TB wears this before exercise and I find he’s much happier for it, he also warms up a lot better because his muscles are better prepared. 4 stars because I agree with other reviews...the sizing needs updating as it is very snug across the chest, even my fine tb in his normal rug size is abit snug but the surcingle straps are as tight as possible.

Anonymous

Verified Buyer: yes

Hard to believe but after 48hrs of using this rug my horse was so much happier and supple around his lumbar region.

Anne-marie M

Verified Buyer: yes

Another great product from the protechmasta range looks smart and is well made. It is both practical and functional used for travelling horse, arrived at destination without being sweaty and stressed but instead relaxed and calm.

Natalie J

Verified Buyer: yes

Fantastic rugs! My showjumpers each have one and they feel fantastic in them. Much calmer and more supple. Love them and love the range of products, have just bought a saddle cloth too!

Amanda W

Verified Buyer: yes

Was sceptical about this rug, but it’s had some good reviews. I needed a new wicking rug so thought I’d give this a go, with any destressing properties a bonus. I have to say I’m impressed so far, my boy definitely seemed more relaxed travelling and was more supple to start with. Very pleased!

Guest

Verified Buyer: yes

Lovely and fits well

Joanne J

Verified Buyer: yes

Absolutely adore this rug , once worn my normally stressed mare was more interested in eating out of her haynet rather than pacing box and shrieking to her mates outside as is normal If left in . I Always have had to leave a friend in box beside her but not any more . So so useful a rug .

Anonymous

Verified Buyer: yes

Fantastic fit and looks really good quality. I used this rug for the first time today on Bean who has been turned out for a fortnight. Usually first time in the stable she doesn't box walk but box runs screaming her head off but today just stood ate her lunch with no shenanigans, so that's a thumbs up for the protechmaster and it's relaxing properties, onwards and upwards and already planning the protechmaster poll gaurd.

Tina B

Verified Buyer: yes

These rugs are fabulous! I used before riding and also travelling. They do seem to help my mare to relax and warm up her muscles. They also wash very well.

Anonymous

Verified Buyer: yes

6’3” fits my 15.1hh welsh cob nicely. Not had a chance to try it yet but looks nice and was much lighter in weight than I thought it would be so far so good

Elaine A

Verified Buyer: yes

Used it on both my horses, and each time they’ve had it on they have become visibly relaxed.

Emma H

Verified Buyer: yes

Very good quality and fit , horse seems happier after wearing it, very pleased with purchase.

Kathy A

Verified Buyer: yes

I would have given this gorgeous rug 5* but I've had to buy a chest expander for my mare's 6ft rug. It's a generous rug apart from in the chest and if I had left it on her without supervision would have torn the first time when as it is VERY snug in the chest. She's a short coupled warmblood x section D and the rug is a little on the generous side for her with the exception of the chest. Possibly 6'3 would be ok for the chest but would be far too big everywhere else. Other than that this is a lovely rug, big fan of the Protechmasta range. My only issue was the problems I had with Sagepay which meant I paid twice. This compounded my first experience ordering from the One Club when there was an issue with PayPal where again money was taken from my account and no acknowledgments (and no goods received). I had to chase this and ended up cancelling my order and getting a refund. I won't be renewing my One Club membership when it expires.

GERALDINE W

Verified Buyer: yes

Recently purchased a rug for my boy. It has been on my wish list for a while. Each time I've used it he is very relaxed to ride. To the point that I think I can stop his calmer

Anonymous

Verified Buyer: yes

Absolutely love the protechmasta products. Our pony is a bit hyper and as well as all of the other benefits the rug offers it has an incredible calming effect that is almost instant! It is bizarre but fantastic.

Johanne P

Verified Buyer: yes

Bobkat is so much more loose and relaxed before and after work thanks to the Protechmasta rug!

Jessica W

Verified Buyer: yes

Really helps to keep my geldings back loose and relaxed. Suffers from kissing spines and after using for only a week he’s a different horse to ride! Only down side is those with more baroque horses with bigger chests/necks is that it is a snug fit in front. But him also having a short back means I can’t go up a size for a bigger chest. Could do with XL sizes!

Anonymous

Verified Buyer: yes

Fantastic product. I use this prior to travelling my stallion who can often rear and be unsettled in the wagon. I put this on along with the poll pad for 30-40 mins before and he travels much better and happily eats his hay. Also use before and after work and had amazing results. Much more focused, free movement and supple. Had my back specialist check him recently after 12 months and needed no treatment as we use this most days.

Guest

Verified Buyer: yes

Mandy

Verified Buyer: yes

This is the second rug I've purchased. I've been so impressed with the positive effect on my new horse, this one is for my veteran!

Penny H

Verified Buyer: yes

Brought this rug for my warm blood mare, traveling and before and after work, she is excitable and l am hoping this will ease her tension a little, very good fit, looks smart, very pleased with the product.

Angela H

Verified Buyer: yes

Very pleased with purchase. Bought for my TB who has spent the winter with various strains and aches after being silly in the field with his friends in the wet conditions. Despite being 20 this year he still thinks he is a 4 year old when playing and then suffers afterwards. Noticed a difference from the first day of using, noticeably less stiff and felt looser when riding. Only had the rug a few days but so far so good and a lovely fit too. So pleased that it is doing what it is advertised to do for my horse. Will start saving for the stable version next and in the meantime will order the dog version for my elderly JRT,

lyndsey H

Verified Buyer: yes

I don't normally buy into hype but I decided to try this rug and didn't expect to see such a difference! Wow I wish I had bought one months ago! Horse went from sweaty,tense and anxious to calm dry and relaxed in 15 mins . I can't wait to use it again p

Anonymous

Verified Buyer: yes

Horse Rugs

How to Measure your Horse

UK (imperial)

Length (cm)

Relates to A to B

Back Seam (cm)

Relates to C to D

Height (Hands)

3ft 3"

100

65

<10

3ft 6"

105

70

<10

3ft 9"

115

75

<10

4ft

120

80

10-10.2

4ft 3"

130

85

10.2-11

4ft 6"

140

90

11-11.2

4ft 9"

145

95

11.2-12.2

5ft

150

100

12.2-13.2

5ft 3"

160

110

13.2-14

5ft 6"

170

115

14-14.2

5ft 9"

175

125

14.2-15.2

6ft

180

130

15.2-16

6ft 3"

190

140

16-16.2

6ft 6"

200

145

16.2-16.3

6ft 9"

205

155

16.3-17

7ft

210

160

17-17.2

7ft 3"

220

165

17.2-18

7ft 6"

230

170

>18


How should I wash my masta cooler/fleece rug?

You can choose to take your Masta cooler or fleece rug to a professional rug cleaning service that has the specialist equipment required, and follow the instructions on the care label, washing the rug individually at a cool temperature on a gentle cycle using non-biological soap.

If you do need to wash your rug at home, we would suggest following the below steps to prolong the life of your rug and for it to perform at its best: always use a machine that is large enough to comfortably hold the rug and cool wash on a gentle cycle. Rugs can be damaged if they are crammed into a washing machine.

For more in depth instructions, here's a step-by-step guide on how to clean your Masta cooler/fleece rug:

What you need:

  1. Soft brush or sticky lint roller: a soft brush or lint roller to remove dirt and hair
  2. Protective wash bag (optional): help keep your washing machine hair free
  3. Non-biological soap: use non-bio soap to wash your rug
  4. Washine machine: wash your cooler/fleece rug at a cool temperature

Steps:

  1. Remove excess dirt: remove as much excess dirt and hair from the rug as possible with a soft brush or sticky lint roller. 
  2. Put rug in protective wash bag and fully enclose: use a protective wash bag if you have one to help prevent snagging and to keep your washing machine hair free.
  3. Close or remove straps: close all straps and make sure velcro fastenings are covered/closed. If possible, we would suggest removing all straps or fastenings that are able to be removed prior to washing.
  4. Wash in washing machine: machine wash at a cool temperature using non-biological soap. Washing in high temperatures will cause damage to the fabrics.
  5. Wash on its own: always wash your fleece/cooler rug individually to help prevent any damage to the rug.
  6. Dry properly: make sure you dry the fleece/cooler rug naturally away from direct heat. DO NOT TUMBLE DRY. 
  7. Reshape the rug: reshape the rug whilst damp. 
  8. Storage: once fully dried, store in a cool, dry place. 
     

PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience.

Our delivery estimates are based on orders placed before 2pm. If you order on a weekend or a Bank Holiday, your order will be dispatched on the next working day.

UK Orders placed after 2pm on a Friday will be despatched the following Monday.

Personalised Products

All personalised orders are subject to a £4.95 delivery charge, will be shipped separately and delivered to you within 14 working days.

Personalisation orders are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.

Personalisation orders are non-returnable.

Our recommended cut-off for pre-Christmas delivery on Personalisation orders is 10th December.

Partner Brands

Products from the following brands will be fulfilled from partner suppliers and be shipped separately: ArcEquine, Blue Chip, Drimee Solariums, Epiony, HY Equestrian, Finer Equine, Finer Equine, Flexars, Hunter and The Original Muck Boot Co.

These brands are not available for delivery outside of the mainland Britain (excludes Northern Ireland, Scottish Highlands & Channel Islands) or our One Club Premium / Next Working Day Service.

Bespoke Orders

Please refer to the individual products for delivery estimates of bespoke orders.

Delivery Options

Please note as of the 1st January 2021 all consumer parcels shipping out of the UK may be subject to additional VAT, Customs and Duty charges.

For all delivery times and costs please refer to the table of estimates below:

Service

Delivery times

Cut off

Cost

One Club Premium Next Day GB Service -  *Excludes: partner brands, personalised items and non-UK mainland addresses.

1-2 working days

2pm (Mon-Thurs only)

£2.95

One Club Gold Members Free GB Mainland Delivery

3-5 working days

2pm (Mon-Thur)

FREE

Free GB Mainland Delivery over £50 for One Club Bronze members

3-5 working days

2pm (Mon-Thur)

FREE

Free GB Mainland Delivery over £75 for non-members

3-5 working days

2pm

FREE

GB Mainland

3-5 working days

2pm

£5.95

GB Mainland Next Day
(Bronze and Non-Members -  *Excludes: partner brands, personalised items and non-UK mainland addresses.)

1-2 working days

2pm (Mon-Thurs only)

£6.95

Northern Ireland

3-5 working days

2pm

£10.95

Highlands and Islands

3-5 working days

2pm

£10.95

Republic of Ireland

3-5 working days

2pm

£10.95

Austria - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Belgium - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Czech Republic - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Denmark - £150 minimum order value

2-4 working days

2pm U.K. Time

£19.95

Estonia - £150 minimum order value

2-4 working days

2pm U.K. Time

£19.95

Finland - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

France - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Germany- £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Italy - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Netherlands - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Norway - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

Poland - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Romania - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

Spain - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Sweden - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Switzerland - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

USA, Australia and other locations - £150 minimum order value

Contact us for a quote

-

-

 

Please contact us for delivery quotes for any country not listed above. If you have any issues getting a quote automatically at checkout, please contact our customer service team to help retrieve a shipping quote for you order.

 *Excludes: partner brands, personalised items and addresses outside of mainland Britain. Partner brands are those not in the Harry Hall, Masta, Mastacare, Protechmasta, Cottage Craft, Woofmasta, Tottie and Caldene ranges.

Unless otherwise stated, standard GB or UK delivery charges refer to mainland England, Scotland and Wales only (excludes Northern Ireland, Scottish Highlands & Channel Islands).


Harry Hall Returns Policy

We offer a free 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund.

Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

Postage fees will not be refunded under the consumer rights act 2015. Returns from customers not a member of the One Club require the postage to be paid for - this will either be deducted from the refund if a returns label is selected or be covered by the customer.

Please note we do not arrange product exchanges and recommend that customers place a new order for any products or different sizes online after following the returns process below.

Orders cancelled after a successful payment may be subject to a £2.00 cancellation charge.

How to return your item(s):

For guest checkouts and non-members:

  1. Repackage your item using the bag it was delivered in where possible.
  2. Print and enclose your pick note or order confirmation.
  3. Enter your order number and email address at harryhall.com/returns
  4. Select the items to be returned, submit the reasons for return and whether to use our returns label or pay for your own.
  5. Follow the instructions in your return email confirmation to post your return. If you have chosen to pay for the postage to return the item make sure to obtain a proof or postage receipt.

For One Club members (free returns for Gold, Platinum and Bronze members):

  1. Enter your order number and email address at harryhall.com/returns
  2. Select the product to be returned and the return reason and submit the request.
  3. Your label containing a QR code will sent to you by email. You can either print the label and attach to the parcel yourself, or download and take the digital version of your label to the post office on your mobile device where they will scan the QR code and print for you.
  4. Repackage your item using the bag it was delivered in where possible.
  5. Take your package to your nearest Post Office. Remember to ask for a proof of return receipt.

 

Receiving refunds:

Once we receive your returned items, you should be refunded within 10 working days - please be aware this process can take up to 14 days during our peak periods. We will send you an email to confirm when the refund has been processed.

One Club Members will not be charged for the cost of return delivery - please note that non-members and guest checkouts will need to pay for the cost of delivering their return.

Faulty items:

All our stock is inspected to ensure it meets the incredibly high standards we have in place. Please accept our apologies if your item is faulty. You can request a refund using our online Returns Portal at harryhall.com/returns and selecting 'Faulty' as the reason for return. Please also upload images detailing the fault during this process.

Returning from outside the UK:

Please use the returns process form at harryhall.com/returns

You will need to cover the cost of your return's postage. We recommend you obtain proof of postage.

Who covers the cost of returning my items?

If you are a One Club member the cost of returning your items is free when you use our harryhall.com/returns.

If you require a refund and are not a One Club member you will need to pay for postage when returning the item.

Returning a horse rug:

If you have purchased a rug, when trying it on, please ensure your horse is clean and try it on with a thin sheet underneath. We are unable to accept returns that are dirty with mud, dust or horsehair due to hygiene reasons.

Returning a dog coat:

All dog coats to be eligible for a refund must be returned in their original condition; free from dog hair, not been washed or brushed. Please take extra care when trying the coat by making sure the dog is clean and using a towel or cloth to prevent hair and smells sticking to the coat. We are unable to accept returns that are dirty with mud, dust or hair due to hygiene reasons.

Bundles and Free Gift Returns:

  • For a full refund, please ensure all items from the bundle deal or free gift promotion are returned. If discounted items are returned meaning that the original promotion conditions are no longer met, the cost of the discount or free gift will be charged to the order.
  • Partial bundle returns will be refunded pro rata.
  • Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
  • Free gifts are not refundable on their own.

 

 


How can I contact your customer services team?

If you need to return your order we make every effort to try and make this process easy for you.

Email: contact@harryhall.com

Telephone:01274 711 011

To Top