From the 4th to 16th May 2022, it costs just £1 with ALL the money going DIRECTLY to our charity partners:
Do this one simple thing and feel good this May, that you’re making a difference to thousands of horses, ponies and donkeys.
100% of the charity raffle ticket sales will go to Harry Hall Charity Partners.
It’s as easy as 1 - 2 - 3 - (4)
- Buy a charity raffle ticket, which costs just £1. The more quantity you add, the more times you enter.
- Check out and you’ve entered the charity raffle.
- We'll email you with your ticket number (same as your order number) - so keep an eye on your emails from Harry Hall
- Win – once your name and ticket number have been chosen, we will contact you using your customer account detials.
To find out more about the Harry Hall Charity Partners click here
Select the Charity Raffle Ticket product, you can buy as many as you want - your unique order number will be added into the draw for each ticket you buy.
You will be entered into a draw for your change to win a fabulous prize package for you and your horse worth over £1000.00
The more £1 donations tickets you buy the more times you will be entered into the draw. E.g if you buy 10 tickets you will receive one raffle ticket number, this ticket number will then be entered in to the draw 10 times.
The prizes. A riding holiday, an Equissage Therapy pad, a Flying Changes customised jacket, a year's worth of farrier fees. All you need to do is buy a charity raffle ticket for £1.
For full terms and conditions please click here
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PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience.
Our delivery estimates are based on orders placed before 2pm. If you order on a weekend or a Bank Holiday, your order will be dispatched on the next working day.
UK Orders placed after 2pm on a Friday will be despatched the following Monday.
Personalised Products
All personalised orders are subject to a £4.95 delivery charge, will be shipped separately and delivered to you within 14 working days.
Personalisation orders are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.
Personalisation orders are non-returnable.
Our recommended cut-off for pre-Christmas delivery on Personalisation orders is 10th December 2022.
Partner Brands
Products from the following brands will be fulfilled from partner suppliers and be shipped separately: ArcEquine, Blue Chip, Drimee Solariums, Epiony, Finer Equine, Finer Equine, Flexars, Hunter and The Original Muck Boot Co.
These brands are not available for delivery outside of the mainland Britain (excludes Northern Ireland, Scottish Highlands & Channel Islands) or our One Club Premium / Next Working Day Service.
Bespoke Orders
Please refer to the individual products for delivery estimates of bespoke orders.
Delivery Options
Please note as of the 1st January 2021 all consumer parcels shipping out of the UK may be subject to additional VAT, Customs and Duty charges.
For all delivery times and costs please refer to the table of estimates below:
Service |
Delivery times |
Cut off |
Cost |
One Club Premium DPD Next Day GB Service - *Excludes: partner brands, personalised items and non-UK mainland addresses. |
1-2 working days |
2pm (Mon-Fri only) |
£2.95 |
One Club Premium Next Day GB Service - *Excludes: partner brands, personalised items and non-UK mainland addresses. |
1-2 working days |
2pm (Mon-Thurs only) |
£1.95 |
One Club Gold Members Free GB Mainland Delivery |
3-5 working days |
2pm (Mon-Thur) |
FREE |
Free GB Mainland Delivery over £50 for One Club Bronze members |
3-5 working days |
2pm (Mon-Thur) |
FREE |
Free GB Mainland Delivery over £75 for non-members |
3-5 working days |
2pm |
FREE |
GB Mainland |
3-5 working days |
2pm |
£5.95 |
GB Mainland Next Day |
1-2 working days |
2pm (Mon-Thurs only) |
£6.95 |
Northern Ireland |
3-5 working days |
2pm |
£10.95 |
Highlands and Islands |
3-5 working days |
2pm |
£10.95 |
Republic of Ireland |
3-5 working days |
2pm |
£10.95 |
Austria - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£17.95 |
Belgium - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£17.95 |
Czech Republic - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£17.95 |
Denmark - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£19.95 |
Estonia - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£19.95 |
Finland - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£25.95 |
France - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£17.95 |
Germany- £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£17.95 |
Italy - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£17.95 |
Netherlands |
2-4 working days |
2pm U.K. Time |
£17.95 |
Norway - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£25.95 |
Poland - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£17.95 |
Romania - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£25.95 |
Spain - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£17.95 |
Sweden - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£17.95 |
Switzerland - £150 minimum order value |
2-4 working days |
2pm U.K. Time |
£17.95 |
USA, Australia and other locations - £150 minimum order value |
Contact us for a quote |
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Please contact us for delivery quotes for any country not listed above. If you have any issues getting a quote automatically at checkout, please contact our customer service team to help retrieve a shipping quote for you order.
*Excludes: partner brands, personalised items and addresses outside of mainland Britain. Partner brands are those not in the Harry Hall, Masta, Mastacare, Protechmasta, Cottage Craft, Woofmasta, Tottie and Caldene ranges.
Unless otherwise stated, standard GB delivery charges refer to mainland England, Scotland and Wales only (excludes Northern Ireland, Scottish Highlands & Channel Islands).
Harry Hall Returns Policy
We offer a free 60 day returns promise for One Club members. This means from receipt of your parcel; you have 60 days to return your products to us for an exchange or refund.
Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Postage fees will not be refunded under the consumer rights act 2015. Returns from customers not a member of the One Club require the postage to be paid for at the post office or delivery provider by the customer.
How to return your item(s):
For One Club members:
- Complete the return note
- Repackage your item using the bag it was delivered in where possible
- Attach the Free Returns label provided
- Take your parcel to your local post office and obtain a proof or postage receipt
For guest checkouts and non-members:
- Complete the return note
- Repackage your item using the bag it was delivered in where possible
- Attach a returns label to the returns address below:
Harry Hall Returns, Unit 2-3 Island Drive, Thorne, Doncaster, DN8 5UE - Pay for postage at your local post office or delivery provider and obtain a proof or postage receipt.
Receiving refunds:
Once we receive your returned items, you should be refunded within 10 working days - please be aware this process can take up to 14 days during our peak periods. We will send you an email to confirm when the refund has been processed.
One Club Members will not be charged for the cost of return delivery - please note that non-members and guest checkouts will need to pay for the cost of delivering their return.
Faulty items:
All our stock is inspected to ensure it meets the incredibly high standards we have in place. Please accept our apologies if your item is faulty, use the returns note and label attached to send the item back to us free of charge. We can process an exchange or refund on the item once returned to us.
Returning from outside the UK:
Please use your local postal service to return the items. Complete the returns note included in your parcel and return to the following address:
Harry Hall Returns, Unit 2-3 Island Drive, Thorne, Doncaster, DN8 5UE.
We recommend you obtain proof of postage, unfortunately, we’re not able to refund returns costs from abroad.
Who covers the cost of returning my items?
If you are a One Club member the cost of returning your items is free when you use our pre-paid address label.
If you require a refund and are not a One Club member you will need to pay for postage when returning the item.
Returning a rug:
If you have purchased a rug, when trying it on, please ensure your horse is clean and try it on with a thin sheet underneath. We are unable to accept returns that are dirty with mud, dust or horsehair due to hygiene reasons.
Returning a Dog Coat:
All dog coats to be eligible for a refund must be returned in their original condition; free from dog hair, not been washed or brushed. Please take extra care when trying the coat by making sure the dog is clean and using a towel or cloth to prevent hair and smells sticking to the coat. We are unable to accept returns that are dirty with mud, dust or hair due to hygiene reasons.
Bundles and Free Gift Returns:
- For a full refund, please ensure all items from the bundle deal or free gift promotion are returned. If discounted items are returned meaning that the original promotion conditions are no longer met, the cost of the discount will be charged to the order.
- Partial bundle returns will be refunded pro rata.
- Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
- Free gifts are not refundable on their own.
How can I contact your customer services team?
If you need to return or exchange your order we make every effort to try and make this process easy for you.
Email: [email protected]
Telephone:01274 711 011
Raffle Ticket - £1 Charity Donation
Win incredible prizes worth over £4,000 - RAFFLE NOW ENDED
The charity raffle with Harry Hall is a great way to raise funds for our charity partners while giving you the chance to win some incredible prizes.
- Win a Riding Holiday
- Win an Equissage Therapy Pad
- Win a Flying Changes Customised Jacket
- Win a Year's worth of Farrier Fees
Tickets cost just £1 and you could win all these goodies for you and your horse.
Not a One Club Member?
Get free UK delivery and returns and exclusive member benefits when you join.
Find out more