Protechmasta Infrared Horse Fly Veil With Soundproof Ears Black

Out of stock
Only %1 left
SKU
MA7728-BK
The Protechmasta Fly Veil helps to ease muscle tension through the poll and brow area, with added soundproof ears to prevent noise distractions and help improve concentration. A naturalistic ceramic infused lining emits a safe form of Far Infrared radiation which is a natural process and is scientifically proven to gently and safely assist blood circulation, therefore, helping to ease muscle tension, aid relaxation and help in the prevention of injury.

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The Protechmasta Fly Veil has all the same qualities and features but now with an improved design, add a touch of sparkle with the elegant grey and silver rope detailing. Featuring subtle tonal Masta and Protechmasta embroidery branding. Complete the look and team up with a Protechmasta Saddlecloth. 

Key Features:

  • Ceramic infused lining
  • Foam ears to help soften sound
  • Encourages a calmer more focused horse
  • Breathable mesh
  • Hook and loop fastening
  • Use all year round

Why use Protechmasta Ear Bonnet with soundproof ears

  • Helps prevent noise distractions
  • Assists circulation
  • Helps ease muscle tension
  • May help focus and concentration


Far Infrared Technology
A naturalistic ceramic infused lining that emits a safe form of Far Infrared radiation, also known as Biogenetic Radiation, to the horses body, this is then reflected from the horses body creating a natural black body effect. Far infrared radiation is a natural process and is scientifically proven to gently and safely assist blood circulation, helps to support healthy joints, soft tissue, ease muscle tension, support recovery and aid in helping keep structures and functions sound.

*A black body is an object or organism (in this case the horse) that absorbs all FIR radiation that is placed upon it, (in this case the Far Infrared Radiating ceramics infused into the lining of the Protechmasta Ear Bonnet.) It then reflects this radiation back at the same frequency that has been generated by the initiating blackbody, the horse *


Will the Protechmasta Ear Bonnet help with headshaking?

We have had many reviews from our customers who have said the Protechmasta poll pad and fly veil products have helped with head shaking.

*DISCLAIMER* The Protechmasta products are not a replacement for professional medical advice or treatment. Consult your vet if you are unsure.

 

Want to learn more? Click here for full details behind the science of our Protechmasta Range.

4.8
136 Reviews

Michelle K

Verified Buyer: yes

Well fitting fly veil. The mesh is not bulky and sits smoothly under the bridle. Handy Velcro straps to attach to the bridle. Only reason it’s 4 stars as the ears dampen sounds but I would like them to be more sound proof.

Kat S

Verified Buyer: yes

Absolutely brilliant! Game changer riding a sharp horse in an arena that gets noisy in the wind, we were both way more chilled! Definitely had to shout a bit louder when lunging though!

Nicola D

Verified Buyer: yes

After trying calmer after calmer for my spooky mare in the school these have solved all our issues. I now have the confidence to ride in the school alone and she’s more focused and not going to bolt off from any slight noise. I can’t recommend enough

Guest

Verified Buyer: yes

Excellent for riding on windy days or in spooky noisy indoor arenas. X full fit my v big eared id very well

Jacky C

Verified Buyer: yes

Well made, a very good fit & it looks extremely smart.

Wendy R

Verified Buyer: yes

My horse is a very nervous traveller if anything large eg lorries is too close behind our trailer. If only other drivers would understand, and stay back, but thats probably asking too much as tailgating seems the norm! So, I use these all the time when we travel and he is a much happier and more settled lad. They definitely help him.

Guest

Verified Buyer: yes

Full size fits my 15hh Irish cob very well and he seems comfortable and happy wearing it. Very pleased with it

Joanne G

Verified Buyer: yes

This Veil has been a great addition to my horses wardrobe, I think it has helped him remain calm and focused.

Sue K

Verified Buyer: yes

Fit really well and the velcro to hold the veil on is brilliant.

Sam F

Verified Buyer: yes

Maria C

Verified Buyer: yes

The ears have made a huge difference to my young ID mare. We decided to try the Protechmasta Ears because we believe she is sound reactive rather than sight reactive. Our first time wearing them & my instructor was super impressed with how well they worked. The added bonus is my mare tends to hold a lot of her tension at her poll so I know the Infared technology of these ears will be helping her relax & encourage her to not be as tense which they definitely have.

Nikita G

Verified Buyer: yes

Nice quality, smart. The ears are well padded but discreet. The full size is a great fit on my 17hh warmblood mare and sits very securely under the bridle with little Velcro loops. I bought them for the acoustic properties not the infrared.

Debby T

Verified Buyer: yes

Amazing difference in my pony, head shaking virtually gone, fits & looks lovely, I now have a focused & calm ride, fantastic product, definitely recommend.

Alanna S

Verified Buyer: yes

Size full was too big for my 16hh TB - the ears are massive. However it fits my friend's cob and she says it is very good.

Claire J

Verified Buyer: yes

After purchasing the ProtechMasta cooler last year these acoustic ears were next on my list as my gelding is very spooky. They have made a positive impact on our time in the school as he is more relaxed. The black with the silver piping is so smart, I will be ordering a second pair to keep one as a show pair and one home. True to size.

Steph F

Verified Buyer: yes

Really seem to help my mare relax; whether it’s the FIR or the soundproofing, I don’t know, but she’s definitely happier in them. Love the fact they have the Velcro tabs for security so they don’t slip around. A little bit of an awkward shape of your horse doesn’t have the intended ear shape/poll width etc, but they fit my mare fine. She has very good ears so the full was only just big enough- if you have a big eared horse, you may struggle here as the ears have no stretch.

Gillian L

Verified Buyer: yes

Really effective

Pauline M

Verified Buyer: yes

Excellent fly veil - in fact the only one I’ve used that my mare can’t shake her bridle off with Would highly recommend

Debbie K

Verified Buyer: yes

Too a while for my mare to get used to them, but she does seem more focused and less dramatic!

Katie S

Verified Buyer: yes

Absolutely love these ears, the fit is amazing with the velcro tabs for extra security. They keep my horse relaxed and focussed on his job

Gillian L

Verified Buyer: yes

As above. I have a fair amount of protechmasta from you and delighted with all

Jennifer T

Verified Buyer: yes

The ears definitely help my mare to relax and focus on her work, I can even enjoy hacking her out now as she is so chilled in them!

Lucy J

Verified Buyer: yes

Found our pony has been happy and settled in his work with my daughter, hoping they will make him concentrate at comps.

Nicky H

Verified Buyer: yes

Helps my mate so much as she has sensitive hearing , really pleased with it .

Jenny P

Verified Buyer: yes

Nice quality, seems to be helping the situation, would recommend

Carmel H

Verified Buyer: yes

Love this fly veil. Did have another brand I was using but didn't fit very well and my mare kept shaking her head until she removed them. These are great quality, fit very nicely round the headpiece of my bridle even though it is quite deep and shaped. Appears to do the job - hacked out twice and she has been very settled.

Anonymous

Verified Buyer: yes

There has been a definite change in both my horses behaviour. I have an ex racehorse and a very spooky warm blood. We rode past the bin wagon with the bins being emptied into it and he didn’t even react.

Sharon L

Verified Buyer: yes

My horse seems to be much more settled with these

Amy S

Verified Buyer: yes

I have a young mare who is very sensitive to ride, all is 100% with her, just doesn't like noises! She was bought unbroken and barely handled earlier this year. I checked out the different soundproof fly veils on the market and kept coming back to this one. I have other ProtechMasta products and have had great success with them which was another reason that I wanted to buy this product. Since wearing the ears, she is more relaxed when ridden and concentrating on her work. She can still have the odd "moment" but we are making great progress now as a partnership. For a head-shy mare, she actually doesn't mind the fly veil been put on and is getting better with the bridle going around her ears also!

Lauren J

Verified Buyer: yes

Have 3 pairs and would recommend to anyone as my horse is definitely more relaxed in her work and is really enjoying her work again

Guest

Verified Buyer: yes

Very good quality

Danielle S

Verified Buyer: yes

Excellent love the Protechmasta range

Anonymous

Verified Buyer: yes

Having had a few problems with my boy being spooky I ordered these and wow what a difference. He is not a machine so still looks at the unexpected but have helped massively for noise attention deficit!!! First time I put them on he raised his head afraid of the flappy item. After one use, he now lowers his head to have them on - so I think he likes them too :)

Rachel P

Verified Buyer: yes

excellent quality and have really helped my mare settle more when being ridden - although the material is very slippery and we have had the bridle come off twice!

Maya C

Verified Buyer: yes

Generous sizing, excellent quality.

Anonymous

Verified Buyer: yes

I bought these for my very spooky horse. The first time hacking out in them and he was like a different horse. I thought it might be a one off but I’ve since taken him out a few times and he’s much calmer. Definitely worth the money, I’m so glad I got them!

Susan R

Verified Buyer: yes

Guest

Verified Buyer: yes

Works really well on my little tb only thing i would say is that they r small sizes as i went 4cob & it only just fits him & has small head

Anonymous

Verified Buyer: yes

Smart looking, great quality & seem to work well. Just what I need for my spooky boy.

Dawn W

Verified Buyer: yes

Both me and Jamal (my horse) love the Protechmasta Infrared Fly Veil with Soundproof Ears. He looks super handsome with them on. He’s been much calmer on the roads and not spooked at large vehicles which he normal would have done. X

Sonia T

Verified Buyer: yes

Bought these for my Irish draught mare, who has an inward personality and not very brave, hence questions every little noise. The acoustic ears are working a treat and she is a lot more focussed and brave. The fit is excellent, I chose xxl and I wouldn't say she had a huge head or big ears.

Rachael A

Verified Buyer: yes

My fave fly vale by far. Its fit is just brilliant and it's very soft too. The infared technology works wonders with my mare she is so calm while wearing this. It's made a huge difference indeed

Elizabeth O

Verified Buyer: yes

These really help my horse to relax very pleased with them

Guest

Verified Buyer: yes

Great quality product, does help with dulling sounds bought it as my cob doesn't like riding out in wind and it has helped. Only 4 stars as its a little big on his ears, but he's in between a cob and full in my items.

Ellie L

Verified Buyer: yes

Very nice quality and really nice design that suits my horse really well.

Sarah M

Verified Buyer: yes

Bought this for my 16.4 Hungarian mare in the extra full size as she has huge ears, fits her perfectly. Velcro fasteners stayed fastened. She is normally a head shaker, only shook her head about once whilst wearing this, she was very relaxed even when she knew she was nearly home. I would highly recommend this product.

Anonymous

Verified Buyer: yes

Fits well and lovely soft interior - prefered to the crochet variety. I also like the velcro loops, especially as I use ears for loading and traveling short distances to reduce the nose of other horses banging in nearby trailers at events.

Marina G

Verified Buyer: yes

Seemed to help with concentration- hopefully will continue to help my sassy girl focus!

Anonymous

Verified Buyer: yes

Fab - has done wonders for my horse, it has lessened his head shaking and he concentrates on what we are doing now

Rebecca L

Verified Buyer: yes

Purchased and horse has worn for two weeks, just had a vetinary Physio in who knows him well and she was amazed at how soft his poll was.

tracy h

Verified Buyer: yes

Good quality, really helped our young horse who is very nervous and panics when horses canter up behind him in collecting ring. They have really helped him to be more relaxed

Gemma S

Verified Buyer: yes

Fab product really helps my jumpy boy and love its sound reducing wouldn't ride without now will be looking into other products in this range

Guest

Verified Buyer: yes

This product is really good quality, and fits like a dream My horse is comfortable, happy and relaxed. Perfect !

A B

Verified Buyer: yes

I’ve only used this once but had a lovely solo hack instead of our usually spooky, tense nightmare ride when my mare is on her own! Will have to use it a few more times to confirm it was the veil that made the difference but so far very pleased!

Catherine R

Verified Buyer: yes

Nice fit, and classy look. Only used once, but very pleased so far.

Rebecca G

Verified Buyer: yes

Very good product and my pony appears very comfortable with it. The only issue I have found is that the ears are a little big for my section A.

Anonymous

Verified Buyer: yes

I am really impressed with this ear bonnet, I’ve noticed a big difference in my mares concentration when schooling and how much less spooky she is whilst out hacking. Would most certainly recommend this product

Anonymous

Verified Buyer: yes

I am really impressed with this ear bonnet, I’ve noticed a big difference in my mares concentration when schooling and how much less spooky she is whilst out hacking. Would most certainly recommend this product

Rachel A

Verified Buyer: yes

Really rate this product, my ex racer carries tension in poll and is tense generally when his blood is up and I really feel this has made a difference. The cushioning is great and it sits very securely under the bridle. Highly recommended :)

Lyn H

Verified Buyer: yes

Anonymous

Verified Buyer: yes

Good quality and true to size

Anonymous

Verified Buyer: yes

Amazing product really happy with the results with my gentle giant

Sarah j

Verified Buyer: yes

Lovely quality product that fits perfectly! Can’t wait to try it out and about.

Sarah j

Verified Buyer: yes

Lovely quality product that fits perfectly! Can’t wait to try it out and about.

Anonymous

Verified Buyer: yes

I sceptically got this to see if it would help my horse settle at competitions and new environments. I’m really impressed he was definitely more relaxed and focused

Anonymous

Verified Buyer: yes

Wonderful product , stopped the spooking !

Anonymous

Verified Buyer: yes

Bought for daughter's 11.1 pony they are brilliant he is so relaxed when being ridden and lunged

Anonymous

Verified Buyer: yes

Love this fly veil. Fits perfectly and is massively improving my boys concentration

Anonymous

Verified Buyer: yes

Love this very comfortable and well made, great value for money but does come up a bit small.

Sharon H

Verified Buyer: yes

Michael D

Verified Buyer: yes

Love this product, mare is much calmer & focused while wearing the fly veil when out competing.

Anonymous

Verified Buyer: yes

Excellent product horse seems more relaxed

Anonymous

Verified Buyer: yes

Excellent product, horse seems to really like it and be more relaxed

Joanne P

Verified Buyer: yes

Love the quality of the product, does come up a little small in sizing though so ordered a full instead for my very dainty 15.3 mare

Lisa M

Verified Buyer: yes

Brilliant piece of kit for noise reactive horses. Excellent quality product. Would highly recommend

Lauren H

Verified Buyer: yes

Brought this for my mum's horse as he is very sensitive to sounds, wind etc round his ears, he seems to really like i and is much more relaxed, he is also usually tight through the poll but since using this he has showed a marked difference.

Judi C

Verified Buyer: yes

Victoria W

Verified Buyer: yes

Makes such a difference to my horse when riding! So much more soft and happy to work!

Julie b

Verified Buyer: yes

Fab

Julie b

Verified Buyer: yes

Absolutely fab , from spooking in every corner of school to going round perfect

Anonymous

Verified Buyer: yes

Love it. Used it to help with the firework display. Really helped keep the horses calmer.

Guest

Verified Buyer: yes

Excellent!! Calmed our anxious ponies, reduced spooking a lot. Washes well.

Joanna R

Verified Buyer: yes

Very pleased with my Protechmasta fly Veil , fitted well , loved the velcro straps , very comfortable for my fussy boy too , thankyou Harry Hall .

Anonymous

Verified Buyer: yes

Well I'm not sure how it works but somehow this had a great affect on my usually very tense horse. Calmest Dr test and sj round and a pleasure xc on Sunday! Great investment!

Guest

Verified Buyer: yes

Definitely made a difference in my mare immediately - softer through her poll region. Looking forward to trying it on the other horses!

Nikki S

Verified Buyer: yes

I have one of these on my horse already and it is fabulous. My friend was commenting on it and wondering if it would help her super spooky boy. I ordered it for her as a gift and she can’t prise it enough, he’s like a different horse so relaxed. Very happy customer and horses x

Guest

Verified Buyer: yes

Only useda couple of times but so far so good!! Great quality and value for money compared to similar products on the market! Also came super quick :)

Anonymous

Verified Buyer: yes

Anonymous

Verified Buyer: yes

Great quality ! Padding all around the ears and back, only con is that now my horse is able to slip his bridle of with it. Side straps help secure the fly veil onto your bridle with ease. Highly recommend this product.

Laura T

Verified Buyer: yes

Good quality material and the Velcro fastenings help to keep it secure.

Emma H

Verified Buyer: yes

Looks smart with a nice fit

Anonymous

Verified Buyer: yes

Not used yet but have the headband and love that

Victoria M

Verified Buyer: yes

Made a huge difference to our mare. Not complete stopping if head shaking but vast improvement

Lorraine L

Verified Buyer: yes

small for 16hh horse but thats no fault of the product which is fab

Lorraine L

Verified Buyer: yes

Vickie W

Verified Buyer: yes

Great quality but I found cob was too small for my small 16h dressage horse so I had to to one size up.

Vickie W

Verified Buyer: yes

Great quality and fits really well. Really love the infrared range. I also have the wraps and my advanced horse is really feeling the benefit

Anonymous

Verified Buyer: yes

Fantastic, horse is so much calmer & p

Joyce B

Verified Buyer: yes

Fantastic quality fly veil and very reasonably priced compared to the normal knitted type. The padded ears offer noise and complete fly protection, I bought the X-full size for my warmblood and it fits perfectly. I also love the velcro straps that secure it to the bridle, much easier, secure and unobtrusive than standard tie tapes

Katie E

Verified Buyer: yes

Tracey L

Verified Buyer: yes

I was recommended this by my trainer as my horse is noise sensitive. I used the the fly veil for the first time today at the Sheepgate Area Festival and the difference in my horse was amazing. He was calm and relaxed, soft in his poll, and was not bothered by the loud speaker or anything. I would highly recommend this fly veil to anyone who has a noise sensitive horse.

Anonymous

Verified Buyer: yes

I read the information about this and thought it was worth a try. Although I have only used it once so far, it really helped to keep my sharp horse focused in a busy arena. Fitted well and looks nice.

Guest

Verified Buyer: yes

fantastic, easy to fit and and I found it is machine washable.

KAREN M

Verified Buyer: yes

Very impressed with this range. Great fit, Material and effect. Whilst this is primarily about the fly veil, I also purchased the GP numnah and bandages which are fantastic. Incredible quality. The bandages when used, removed and immediately there is no heat in them even in this extreme heat. Highly recommend this range and have mentioned to many to invest.

Sarah W

Verified Buyer: yes

Fits nicely and seems to reduce head shaking and tension.

Katie A

Verified Buyer: yes

Katie A

Verified Buyer: yes

Sharon A

Verified Buyer: yes

Good quality product. Only used a couple of times, but seems to help with head shaking and noise

Julie D

Verified Buyer: yes

Guest

Verified Buyer: yes

the only thing that stops this review being excellent is that i feel the sizing is not quite accurate - my horse is 16.2 with a "normal" full size bridle but the full size fly veil is just a little small and I'm having to return it for the extra large size

Katie A

Verified Buyer: yes

Amy T

Verified Buyer: yes

Bought this fly veil in the hope it would stop my young mare being distracted by noises around her when schooling, and the infra red technology would encourage and improve flexion and relaxation over the poll. Well, I am incredibly impressed!!!! Immediately her concentration has improved 10 fold, she is light and attentive with lovely floppy ears! It's done exactly what I want it to do. It stays put, she's clearly comfortable in it. Contemplating buying another for when this one goes in the wash!!

Amy T

Verified Buyer: yes

Bought this fly veil in the hope it would stop my young mare being distracted by noises around her when schooling, and the infra red technology would encourage and improve flexion and relaxation over the poll. Well, I am incredibly impressed!!!! Immediately her concentration has improved 10 fold, she is light and attentive with lovely floppy ears! It's done exactly what I want it to do. It stays put, she's clearly comfortable in it. Contemplating buying another for when this one goes in the wash!!

Guest

Verified Buyer: yes

Great fit and helps my boy to be more focused and calmer when out and about.

Carly M

Verified Buyer: yes

I currently tried my fly veil on my very tricky mare at British Dressage on the weekend. I rode in it for the first test were she was lovely and relaxed winning that class. I then tested the 2nd class without it! she was tense! No were near on my aid as in the first test and no we're near a good test. So I will always be wearing my fly veil now for competitions and for are up and coming Pet Plan. Highly recommended

Michelle M

Verified Buyer: yes

I just love this range, and the fly veil doesn't disappoint. It's a great fit, and it really does seem to help my horse to relax. Wears well and also washes well, coming up as new.

Michelle M

Verified Buyer: yes

I just love this range, and the fly veil doesn't disappoint. It's a great fit, and it really does seem to help my horse to relax. Wears well and also washes well, coming up as new.

Guest

Verified Buyer: yes

My horse has lost confidence jumping so I have tried to reduce his stress and keep his focus. The Protecasta Infrared Fly Veil has worked wonders. We had our best ever round at the weekend, he was so focused and relaxed and really enjoyed himself. Really happy with my purchase.

Joanne J

Verified Buyer: yes

Fabulous veil , much calmer more focussed horse since wearing it .

Anonymous

Verified Buyer: yes

Has really helped with my headshaking mare,definitely reduced the shaking

Anonymous

Verified Buyer: yes

Has really helped my head shaking mare

Guest

Verified Buyer: yes

Brilliant just brilliant

Guest

Verified Buyer: yes

Brilliant concept & really works.

Tamsin D

Verified Buyer: yes

The new Protechmasta Infrared Fly Veil has really helped my horse stay relaxed and focused, less tense through the poll with the added bonus it’s soundproof, keeping his concentration in his training for better marks in the dressage boards.

Nikki S

Verified Buyer: yes

My horse is very spooky which is why I wanted to try this out. I have used it 3 times since it arrived and on one occasion is was pretty windy and he only spooked a couple of times (both at pheasants that ran out of the long grass) so I am quite impressed. He also seems more relaxed, he normally head shakes quite a bit and that has definitely reduced as well so I recommend this product. I have also ordered the poll guard, can’t wait to try it out

Lesley L

Verified Buyer: yes

Very good product hoping it will change my pony’s behaviour when being ridden. I might even stay on !

Anonymous

Verified Buyer: yes

Used this on my mare at her second dressage competition and she felt very relaxed, I also have the pollguard which attaches to the head collar which she travelled with. I felt it made a difference to her warm up and attitude away from home in a new environment. Will continue to use it, the only down side being she managed to shake her bridle off after the competition whilst wearing this!

Jane B

Verified Buyer: yes

My mare is a different horse with her Protechmasta Infrared Fly Veil on. She’s not spooky, concentrates 100% and works amazingly. Highly recommend and would purchase again.

Clare B

Verified Buyer: yes

Great, my mare is more settled at home just need it Dressage legal now

Michelle L

Verified Buyer: yes

Fab product ,fast delivery & the price is great even better if your a member

julie s

Verified Buyer: yes

My mare is a head shaker and this fly veil is really helpful in helping her relax

Elizabeth L

Verified Buyer: yes

Jane J

Verified Buyer: yes

This seems to be doing the job of blocking noise when hacking, early days but fingers crossed

Anonymous

Verified Buyer: yes

I have a gelding who is very distracted by noise and hates clapping etc. Two days after purchasing our Protechmasta flyveil we competed at dressage where many people comented on how relaxed he was and ignored everything going on around him. We won our class and will definitely be wearing for all future competitions and at home. Has been a great purchase for us.

clare w

Verified Buyer: yes

Not only does this protect my horse from flies but he is so much more attentive when wearing this! It’s really cushioned and well made. It even stops him spooking when other horses are being turned out, unloaded - it must muffle out the distracting sounds. Will put it on him at our next dressage event.

Guest

Verified Buyer: yes

Fantastic material, very comfortable and breathable for your horse. My mare instantly seemed more relaxed in her poll and they look really smart. Very happy!

Fly Veil

Protechmasta Fly Veil

Size

A

B

C

Pony

20 cm 37 cm

13 cm

Cob

23 cm

39.5 cm

16 cm

Full

26 cm

42 cm

18 cm

XFull

28 cm

45.5 cm

20 cm

PLEASE NOTE: During peak times our returns process can take up to 14 working days. We thank you for your continued patience.

Our delivery estimates are based on orders placed before 2pm. If you order on a weekend or a Bank Holiday, your order will be dispatched on the next working day.

UK Orders placed after 2pm on a Friday will be despatched the following Monday.

Personalised Products

All personalised orders are subject to a £4.95 delivery charge, will be shipped separately and delivered to you within 14 working days.

Personalisation orders are not available for delivery outside of the UK mainland or our One Club Premium / Next Working Day Service.

Personalisation orders are non-returnable.

Our recommended cut-off for pre-Christmas delivery on Personalisation orders is 10th December.

Partner Brands

Products from the following brands will be fulfilled from partner suppliers and be shipped separately: ArcEquine, Blue Chip, Drimee Solariums, Epiony, HY Equestrian, Finer Equine, Finer Equine, Flexars, Hunter and The Original Muck Boot Co.

These brands are not available for delivery outside of the mainland Britain (excludes Northern Ireland, Scottish Highlands & Channel Islands) or our One Club Premium / Next Working Day Service.

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Please refer to the individual products for delivery estimates of bespoke orders.

Delivery Options

Please note as of the 1st January 2021 all consumer parcels shipping out of the UK may be subject to additional VAT, Customs and Duty charges.

For all delivery times and costs please refer to the table of estimates below:

Service

Delivery times

Cut off

Cost

One Club Premium Next Day GB Service -  *Excludes: partner brands, personalised items and non-UK mainland addresses.

1-2 working days

2pm (Mon-Thurs only)

£2.95

One Club Gold Members Free GB Mainland Delivery

3-5 working days

2pm (Mon-Thur)

FREE

Free GB Mainland Delivery over £50 for One Club Bronze members

3-5 working days

2pm (Mon-Thur)

FREE

Free GB Mainland Delivery over £75 for non-members

3-5 working days

2pm

FREE

GB Mainland

3-5 working days

2pm

£5.95

GB Mainland Next Day
(Bronze and Non-Members -  *Excludes: partner brands, personalised items and non-UK mainland addresses.)

1-2 working days

2pm (Mon-Thurs only)

£6.95

Northern Ireland

3-5 working days

2pm

£10.95

Highlands and Islands

3-5 working days

2pm

£10.95

Republic of Ireland

3-5 working days

2pm

£10.95

Austria - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Belgium - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Czech Republic - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Denmark - £150 minimum order value

2-4 working days

2pm U.K. Time

£19.95

Estonia - £150 minimum order value

2-4 working days

2pm U.K. Time

£19.95

Finland - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

France - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Germany- £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Italy - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Netherlands - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Norway - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

Poland - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Romania - £150 minimum order value

2-4 working days

2pm U.K. Time

£25.95

Spain - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Sweden - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

Switzerland - £150 minimum order value

2-4 working days

2pm U.K. Time

£17.95

USA, Australia and other locations - £150 minimum order value

Contact us for a quote

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Please contact us for delivery quotes for any country not listed above. If you have any issues getting a quote automatically at checkout, please contact our customer service team to help retrieve a shipping quote for you order.

 *Excludes: partner brands, personalised items and addresses outside of mainland Britain. Partner brands are those not in the Harry Hall, Masta, Mastacare, Protechmasta, Cottage Craft, Woofmasta, Tottie and Caldene ranges.

Unless otherwise stated, standard GB or UK delivery charges refer to mainland England, Scotland and Wales only (excludes Northern Ireland, Scottish Highlands & Channel Islands).


Harry Hall Returns Policy

We offer a free 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund.

Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

Postage fees will not be refunded under the consumer rights act 2015. Returns from customers not a member of the One Club require the postage to be paid for at the post office or delivery provider by the customer.

Please note we do not arrange product exchanges and recommend that customers place a new order for any products or different sizes online after following the returns process below.

How to return your item(s):

For guest checkouts and non-members:

  1. Print and enclose your pick note or order confirmation
  2. Repackage your item using the bag it was delivered in where possible
  3. Attach our returns address as a shipping label:
    Harry Hall Returns, Unit 2-3 Island Drive, Thorne, Doncaster, DN8 5UE
  4. Take your parcel to your local post office or delivery provider, pay for the postage to return the item, and obtain a proof or postage receipt

For One Club members (free returns for Gold, Platinum and Bronze members):

  1. Log into your HarryHall.com shopping account and click ‘My Returns’
  2. Enter your order number and delivery postcode.
  3. Select the product to be returned and the return reason and submit the request.
  4. Your label containing a QR code will be generated. You can either print the label and attach to the parcel yourself, or download and take the digital version of your label to the post office on your mobile device where they will scan the QR code and print for you.
  5. Put your item or items along with your returns form into the same box or bag if possible and seal up securely.
  6. You can either arrange for the post office to collect your parcel from your home or work address for free with Parcel Collect, or you can take your package to your nearest Post Office. Remember to ask for a proof of return receipt.

View a guide of the member's online returns process

 

Receiving refunds:

Once we receive your returned items, you should be refunded within 10 working days - please be aware this process can take up to 14 days during our peak periods. We will send you an email to confirm when the refund has been processed.

One Club Members will not be charged for the cost of return delivery - please note that non-members and guest checkouts will need to pay for the cost of delivering their return.

Faulty items:

All our stock is inspected to ensure it meets the incredibly high standards we have in place. Please accept our apologies if your item is faulty, please contact our customer service team on 01274 711011 or send images to contact@harryhall.com for us to support with a refund or replacement.

Returning from outside the UK:

Please use your local postal service to return the items. Complete the returns note included in your parcel and return to the following address:

Harry Hall Returns, Unit 2-3 Island Drive, Thorne, Doncaster, DN8 5UE.

We recommend you obtain proof of postage, unfortunately, we’re not able to refund returns costs from abroad.

Who covers the cost of returning my items?

If you are a One Club member the cost of returning your items is free when you use our online returns system.

If you require a refund and are not a One Club member you will need to pay for postage when returning the item.

Returning a rug:

If you have purchased a rug, when trying it on, please ensure your horse is clean and try it on with a thin sheet underneath. We are unable to accept returns that are dirty with mud, dust or horsehair due to hygiene reasons.

Returning a Dog Coat:

All dog coats to be eligible for a refund must be returned in their original condition; free from dog hair, not been washed or brushed. Please take extra care when trying the coat by making sure the dog is clean and using a towel or cloth to prevent hair and smells sticking to the coat. We are unable to accept returns that are dirty with mud, dust or hair due to hygiene reasons.

Bundles and Free Gift Returns:

  • For a full refund, please ensure all items from the bundle deal or free gift promotion are returned. If discounted items are returned meaning that the original promotion conditions are no longer met, the cost of the discount or free gift will be charged to the order.
  • Partial bundle returns will be refunded pro rata.
  • Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
  • Free gifts are not refundable on their own.

Christmas Gifting

Returns for Christmas gifting will be extended until the 14th Jan 2024 with a proof of purchase.


How can I contact your customer services team?

If you need to return your order we make every effort to try and make this process easy for you.

Email: contact@harryhall.com

Telephone:01274 711 011

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