One Club FAQs
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Question: What is the difference between Gold and Bronze One Club Membership?
Answer: The Gold One Club Membership* provides £10 million Public Liability and £10,000 Personal Accident in addition to the exclusive offers, free returns and free shipping - you can even get cover for affiliated riding with Gold Plus Membership. The Bronze One Club Membership provides savings online, exclusive offers and free returns via harryhall.com only, with the exclusion of the insurance elements.
Question: If I choose Bronze One Club Membership but then want the Gold One Club Membership instead, can I upgrade? And what will this cost?
Answer: Yes, this will involve setting up a new 12 month membership and paying the difference in the Membership costs. Please call the team on 01274 711101 between the hours of Mon-Fri 9am - 5.30pm.
Question: Can I cancel my Gold One Club Membership and move to Bronze One Club Membership?
Answer: The Gold Memberships are agreements for 12 months, after which you can amend your agreed Gold Membership to the Bronze Membership. Please contact the customer service team to do this prior to your renewal date on 01274 711101.
Question: Can I cancel my Bronze One Club Membership?
Answer: You are able to cancel Bronze membership within the first 14 days, providing you have not placed an order. A full refund will be issued with no admin charges. If any orders have been placed during the membership you will be required to either return the order in full under the Harry Hall Returns policy or be invoiced the remainder of the non-member price. After this 14 days there is no right to cancel the membership during the year and no refund will be issued.
Within 14 days - A full refund will be issued with no admin charges.
Within 14 days - A full refund will be issued with no admin charges.
Question: I’m a Bronze One Club Member what are my FREE delivery options?
Answer: As a Bronze Member you qualify for unlimited FREE UK mainland next day delivery for orders placed Monday – Thursday before 2pm with a minimum spend of £50.00.
Gold Membership FAQs
Question: I’m a Gold One Club Member what are my FREE delivery options?
Answer: As a Gold one club Member you will qualify for unlimited FREE UK mainland next day delivery for orders placed Monday – Thursday before 2pm with no minimum spend. Personalised orders are exempt from free delivery and come with a charge of £4.95.
Question: Can I cancel my Gold One Club Membership?
Answer: You are able to cancel Gold membership within the first 14 days, providing you have not submitted a claim under the insurance policy, or placed an order. A full refund will be issued with no admin charges. If any orders have been placed during the membership you will be required to either return the order in full under the Harry Hall Returns policy or be invoiced the remainder of the non-member price. Alternatively if you still wish to benefit from product savings you can downgrade to Bronze membership at a cost of £10 per year. After this 14 days you can cancel the policy at any time and a prorata refund will be issued minus a £15 admin charge or the balance of the membership is due, whichever is the lesser amount.
Question: Where am I covered to ride?
Answer: The Public Liability policy covers you in the Territorial Limits: United Kingdom and Isle of Man including up to a maximum of 14 days in all elsewhere in the world during the Period of Insurance. However, the Personal Accident cover is just valid while in the United Kingdom & Northern Ireland.
Question: What activities am I covered for?
Answer: The standard Gold Membership policy is restricted to recreational riding, driving, hunting, participation in local gymkhanas, unaffiliated dressage and jumping shows only. Now with Gold Membership Plus you can extend your cover to include recreational riding and ownership of horses/ponies; including hunting, driving, local gymkhanas, affiliated (British Eventing, British Dressage and British Showjumping) and unaffiliated events. All other activities excluded.
Question: Can I compete at affiliated events?
Answer: With our Gold Membership Plus you would be covered for affiliated competing in respect of events organised by or affiliated to British Eventing, British Dressage and British Showjumping. If you just have a standard Gold Membership with us, this would not be covered as the policy is restricted to covering the use and/or ownership and/or control of Horse(s) or Horse drawn vehicle(s) and participation in recreational riding, local gymkhanas, hunting, unaffiliated dressage and jumping shows only.
Question: Can I upgrade my current membership level?
Answer: We can upgrade Bronze members to Gold or Gold to Gold Plus at any point during your subscription. Simply get in touch with our customer services team on 01274 711 100 to upgrade.
Question: Do I have a policy excess?
Answer: Yes, there is a policy excess under the Public Liability cover of £250 for each and every Third-Party Property Damage Claims.
Question: Am I covered to ride someone else’s horse?
Answer: Yes, you would be covered if you use another person’s horse however should you be hiring a horse from a business then they should be covering this under their own policy arrangements.
Question: Are my friends covered to ride my horse?
Answer: The Public Liability policy does not extend to cover any third parties using your horse; therefore, you should make sure they have adequate Public Liability in place.
Question: Are there any age restrictions on my cover?
Answer: Personal Accident death benefits are reduced in respect of those under 16 and the policy provides cover for members up to the age of 75.
Question: What is Public Liability?
Answer: Public Liability covers claims brought against you by a Third Party following property damage or bodily injury for which you are legally liable.
Question: What is Personal Accident cover?
Answer: Personal Accident provides benefits in the event of Death, Permanent Total Disablement or Loss of Limb/Eyes following an accident whilst you are participating in recreational riding.
Question: Who are my insurers?
Answer: Our public liability and personal accident insurers are Equario Insurance (Guernsey) Limited.
Question: I have 2 Public Liability policies covering my horse, can I claim under both?
Answer: The Public Liability cover under this policy has a condition that if there is any other valid insurance which covers the member then this policy will only cover claim amounts in excess of the other insurers’ policy limits. For example, a claim is submitted for £5,000,000 you have insurance cover in place under a household policy for £2,000,000; therefore, you would make 2 claims with this policy responding for any amount over the household insurance limit.
Question: The policy schedule does not show the correct dates?
Answer: The schedules issued are master policy schedules for the one club policy and all its members, insurance cover is in force from the date on which the membership is activated and runs for 12 months from this date. Should you be required to provide proof of insurance, present a copy of the policy schedule alongside your membership confirmation which notes your membership dates.