One Club FAQs

Answer: The Gold One Club Membership* provides £10 million Public Liability and £10,000 Personal Accident in addition to the 30% savings, exclusive offers, free returns and free shipping. The Bronze One Club Membership provides 30% savings online, exclusive offers and free returns via harryhall.com only, with the exclusion of the insurance elements.
Answer: Yes, this will involve setting up a new 12 month membership and paying the difference in the Membership costs. Please call the team on 01274 711101 between the hours of Mon-Fri 9am - 5.30pm.
 
• Upgrade from Bronze One Club to Individual Gold One Club Annual for only a further £30.00 for the year.
• Upgrade from Bronze One Club to Individual Gold One Club Monthly £3.33 per month, no refund on £10.00 paid.
• Upgrade from Bronze One Club to Family Gold One Club Annual for only a further £85.00 for the year.
• Upgrade from Bronze One Club to Family Gold One Club Monthly £7.91 per month, no refund on £10.00 paid.
 
Answer: The Gold Memberships are agreements for 12 months, after which you can amend your agreed Gold Membership to the Bronze Membership. Please contact the customer service team to do this prior to your renewal date on 01274 711101.
 
Answer: You are able to cancel your Bronze One Club membership within the first 14 days, providing you have not placed an order. A refund will be issued minus a £5.00 admin charge. After this 14 days there is no right to cancel the One Club membership during the year or following a subsequent renewal. This only applies to new One Club memberships not renewals.
 
Answer: As a Bronze Member you qualify for unlimited FREE next day delivery for orders placed Monday – Thursday before 2pm with a minimum spend of £50.00.
 
Answer: All One Club Members Bronze and Gold, who reside in the UK enjoy our FREE 60 day returns promise. A free returns label is included with all purchases, giving free returns within the UK.
 

Gold One Club FAQs

Answer: As a Gold one club Member you will qualify for unlimited FREE next day delivery for orders placed Monday – Thursday before 2pm with no minimum spend.
 
Answer: All One Club Members Bronze and Gold, who reside in the UK enjoy our FREE 60 day returns promise. A free returns label is included with all purchases, giving free returns within the UK.
 
Answer: You are able to cancel your Gold One Club membership within the first 14 days, providing Gold members have not submitted a claim under the insurance policy or placed an order. A refund will be issued minus a £5.00 admin charge. After the first 14 days there is no right to cancel the Gold One Club membership during the year or following a subsequent renewal.
 
Answer: The Public Liability policy covers you in the United Kingdom, the Isle of Man and the Channel Islands including occasional trips worldwide for leisure purposes only and not exceeding 14 days. However, the Personal Accident cover is just valid while in the United Kingdom, the Isle of Man and the Channel Islands.
Answer: The policy is restricted to recreational riding, driving, hunting, participation in local gymkhanas, unaffiliated dressage and jumping shows only.
Answer: Unfortunately, this would not be covered as the policy is restricted to covering the use and/or ownership and/or control of Horse(s) or Horse drawn vehicle(s) and participation in recreational riding, local gymkhanas, hunting, unaffiliated dressage and jumping shows only.
Answer: Yes, there is a policy excess under the Public Liability cover of £250 for each and every Third-Party Property Damage Claims.
Answer: Yes, you would be covered if you use another person’s horse however should you be hiring a horse from a business then they should be covering this under their own policy arrangements.
Answer: The Public Liability policy does not extend to cover any third parties using your horse; therefore, you should make sure they have adequate Public Liability in place.
Answer: Personal Accident death benefits are reduced in respect of those under 16 and the policy provides cover for members up to the age of 75.
Answer: Public Liability covers claims brought against you by a Third Party following property damage or bodily injury for which you are legally liable.
Answer: Personal Accident provides benefits in the event of Death, Permanent Total Disablement or Loss of Limb/Eyes following an accident whilst you are participating in recreational riding.
Answer: The Public Liability policy is underwritten by Markel International Insurance Company Limited and the personal accident policy is underwritten by Royal and Sun Alliance.
Answer: The Public Liability cover under this policy has a condition that if there is any other valid insurance which covers the member then this policy will only cover claim amounts in excess of the other insurers’ policy limits. For example, a claim is submitted for £5,000,000 you have insurance cover in place under a household policy for £2,000,000; therefore, you would make 2 claims with this policy responding for any amount over the household insurance limit.
Answer: You are able to cancel the membership within the first 14 days, providing you have not submitted a claim under the insurance policy or order under the membership and a refund will be issued minus a £5.00 admin charge. After this 14 days there is no right to cancel the membership during the year. The 14 day cooling off period only applies to new memberships and not renewals.
Answer: The schedules issued are master policy schedules for the one club policy and all its members, insurance cover is in force from the date on which the membership is activated and runs for 12 months from this date. Should you be required to provide proof of insurance, present a copy of the policy schedule alongside your membership confirmation which notes your membership dates.
We're here to help

Icon - ContactOne Club Customer Services: 01274 711 100
Icon - ContactInsurance Policy Enquiries: 0345 450 7884

Terms & Conditions

*Harry Hall International Limited is an appointed representative of South Essex Insurance Brokers Limited who are authorised and regulated by the Financial Conduct Authority. Terms, conditions and territorial limits apply.

Read full Terms and Conditions